Kevin Kappauf
Kevin Kappauf at Koons Volvo Cars White Marsh

Kevin Kappauf

Sales Manager

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.8
20 Reviews
4.8

20 Reviews

Write a Review

20 Reviews of Kevin Kappauf

June 23, 2026

Dealership Rating
Employee Rating

Kevin, Kayla, and the team were great to work with! We needed a certain type of seat to help manage a health issue, and they helped us find just the right solution. Highly recommended! More

by stei7141
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kayla

Jun 23, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to know Kevin and our team could assist you in finding the specialized seat that supports your health needs. Enjoy your new Volvo XC40, and thank you for recommending us.

June 16, 2026

Dealership Rating
Employee Rating

Kevin and Kaila are an extraordinary team! Professional, quick, accommodating service! I highly recommend them! More

by Margie711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kayla

Jun 16, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to hear Kevin and our team provided such professional, efficient, and accommodating service. Thank you for recommending us and sharing your feedback.

June 13, 2026

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Employee Rating

Everyone at the dealership was great. Kevin Kappauf with the Finance Team was knowledgeable, personable and a pleasure to be work with. He walked us through our options and provide insigh More

by gilbert.e.davis1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 13, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to hear our team provided a great experience. We’re glad Kevin guided you through your options and made the process clear. Thank you for choosing us, and we look forward to your next visit.

May 30, 2026

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Travis was professional and did a fantastic job getting us exactly what we wanted. He’s a great salesman, very personable and not overbearing. More

by krjacobson1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 30, 2026

Koons Volvo Cars White Marsh responded

Thank you for highlighting Travis’s friendly and professional guidance. We’re glad he helped you find exactly what you wanted, and we hope you’re enjoying your new Volvo.

May 27, 2026

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Employee Rating

I had the opportunity to work with a great TEAM LED BY Kevin. Fair and honest businessman. This was my second purchase and will continue to work with Koons in the future. More

by frankrpalmer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Dorsey

May 27, 2026

Koons Volvo Cars White Marsh responded

Thank you for the five-star rating and for trusting us with your second Volvo XC90 purchase. We’re glad Kevin and our team provided a fair and honest experience. We look forward to assisting you again down the road.

May 25, 2026

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Employee Rating

I always get friendly and helpful service. Great location, nice showroom. Both service and sale are great to work with! More

by Yi S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joey Malizia, Travis Moore

May 25, 2026

Koons Volvo Cars White Marsh responded

We’re pleased our showroom location and friendly team made your service visit and sales experience smooth. Thanks for trusting our staff with your Volvo XC90. We look forward to welcoming you again.

May 19, 2026

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Employee Rating

I have always been impressed with Koons Volvo Care for Customers. I also appreciated Sharon calling the next day to make sure everything was well and good. More

by Karin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2026

Koons Volvo Cars White Marsh responded

Thank you for the five-star rating and for your continued trust in our team. It’s great to hear that our Volvo care and Sharon’s follow-up call made a positive difference. We look forward to supporting you and your new V60 Cross Country in the future.

May 08, 2026

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Employee Rating

Overall, very easy to do business with, likely the easiest transaction I’ve ever had when purchasing a new car. Gary was great, could not be more helpful throughout the process. Very communicative More

by lance.renner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Harris

May 08, 2026

Koons Volvo Cars White Marsh responded

We’re delighted your Volvo purchase was seamless, and that Gary’s helpful, straightforward communication made the process effortless. We look forward to assisting you again whenever you need us.

May 05, 2026

Dealership Rating
Employee Rating

The car offered was not car on lot. Car was not clean.. Do not recommend. More

by JC
Recommend Dealer
No

Other Employees Tagged: Chris Walker , Finance manager unprofessional

May 19, 2026

Koons Volvo Cars White Marsh responded

JC, I sincerely apologize for your experience with the car not being available and not meeting our cleanliness standards. Your feedback is invaluable, and we are committed to improving our service and ensuring that our vehicles are reliable and of high quality. Thank you for sharing your thoughts, and I hope you will give us another chance to provide you with the trustworthy service you deserve. Please give me a call if you'd like to discuss your experience further - Jon Paris 410-363-3333

April 23, 2026

Dealership Rating
Employee Rating

No pressure sales process. Had exactly what I needed in inventory at the right price with a pleasant demo. Updated facilities. More

by Kevin D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob McGinness , Dylan Jones and Jennifer in (Accounting/Finance)

Apr 23, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful you experienced a relaxed sales process and enjoyed our updated facilities. We’re pleased the Volvo inventory and demonstration fit your needs. Enjoy your new Volvo and safe travels.

1

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