Koons Westminster Toyota
Westminster, MD
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I am very disappointed in this dealership after I put my trust in them 7 months ago when I purchased a 2020 Nissan Rouge sport. Also I purchased a warranty to cover myself but I should not have thought they trust in them 7 months ago when I purchased a 2020 Nissan Rouge sport. Also I purchased a warranty to cover myself but I should not have thought they would do the most basic things before selling the vehicle to anyone. I was wrong to think the two front tires were good, they were not, to think they at least changed the the Engine Air Filter that was obviously the factor one (they did not, i found out), to give a truthful notice that the break pads only had about 6000 miles left in them and not let me think they would care about my safety and that of my family, I understand they want to make a sale but to not at least inform the purchaser of facts that we should know, or replace basic things. Within a few weeks of owning my vehicle the driver side tire kept losing air so I took it to them and the warrant I purchased covered it, not them, my warrant. While at that visit, the service center said the passenger side tire had low tread and I needed a new tire on that side as well and a front alignment, which upset me since I had only owned it 4 weeks, if these type of things did not get addressed before they sold it why try and get more money out of me? So I left upset, they only cared when I left a review, but wasted time having me come in to say it met state standards of tire tread. But then why try and sell me a tire if it's ok and safe? So here we are 8000 miles later and my break pads have warped my rotors, all the break pads are bad, so they didn't even care to at least spend $100 on pads, I was told the driving belt will need replacing, the engine air filter needs replacing... which was covered in black soot, so it was never changed. Oh and my brake fluid is discolored. So no I do not recommend this dealership unless you have a mechanic friend who can go with you and look at it or at least the very next day. It's sad business ethics is a thing of the past if it ever was a thing. So instead of me having to simply change break pads I had to spend over $650 to get it checked, and get things fixed, when with some honesty I would have had only to spend $200 at most for front and back pads. I do not trust them anymore. I did call to let them know, and someone said the manager would call me... guess what no call nor will it help at this point... fool me once shame on you, but there will be no fool me twice. More
I have visited the used car dealership several times in the past 8 years. I have purchased a Camry from them in the passed. This dealership is very casual and friendly. They back off and let you test dr the past 8 years. I have purchased a Camry from them in the passed. This dealership is very casual and friendly. They back off and let you test drive and are there to ask questions. Sometimes the finance department is backed up and time consuming. More
Sat down with the salesman went over eight vehicles had all the paperwork ready to go was bringing my car in on Tuesday two days later as he tried in and the guy sells the car up under me no courtesy call all the paperwork ready to go was bringing my car in on Tuesday two days later as he tried in and the guy sells the car up under me no courtesy call no text message will never recommend this place to anyone More
Each time I have had my car serviced I was greeted very warmly. My questions have always been answered confidently and understandably to me! Once my warranty is completed I have no reservations about ser warmly. My questions have always been answered confidently and understandably to me! Once my warranty is completed I have no reservations about servicing my car at Koons. More
Absolutely wonderful staff. No pressure, great selection and easy financing options. Very knowledgeable sales crew No pressure, great selection and easy financing options. Very knowledgeable sales crew More
Salesperson was ready for my appointment and was helpful in explaining the vehicle features. He was very busy but stayed in communication with me throughout the process. in explaining the vehicle features. He was very busy but stayed in communication with me throughout the process. More