Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Koons White Marsh Chevrolet - Service Center
White Marsh, MD
132 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
132 Reviews of Koons White Marsh Chevrolet - Service Center
Sort by
May 26, 2016
Greatest Koons' service department is the greatest. Their service reps are always very helpful and easy to deal with. This is the second vehicle we have bou Koons' service department is the greatest. Their service reps are always very helpful and easy to deal with. This is the second vehicle we have bought from Koons and will continue to return in the future. More
by Silverado
Employees Worked With
Eddie
Helpful March 31, 2016
Refusing to Service Vehicle I took my 2013 Malibu in for a fluid leak, Stabilitrak light on and the ABS light on. I received a call from the Parts and Service Director at Koons C I took my 2013 Malibu in for a fluid leak, Stabilitrak light on and the ABS light on. I received a call from the Parts and Service Director at Koons Chevrolet advising me that due to low customer satisfaction ratings I gave the dealer and the vehicle they would no longer be able to service my vehicle. I advised the director that my issues were more with the vehicle than the dealer and I made that point clear on the satisfaction surveys but he said that still reflects negatively on the dealership. He said it also negatively impacts the dealer’s ability to provide quality customer service to the rest of their customer base. Several of the problems with the vehicle could be warranty repairs and still the dealer is refusing to service the vehicle. Refusing to perform potential warranty repairs and turning a vehicle away with possible safety issues or major mechanical failure is in no way providing quality customer service. Now the problem is not only with the product but the dealer that services or refuses to service the vehicle. I have never been so unhappy with a product or service facility in my life. I have attempted to stay loyal to Chevrolet but I can’t any longer if this is how they treat customers. More
by jfndive
Employees Worked With
John Wyant
March 15, 2016
Timely service As always I was taken on time, Randy takes very good care of me and my car, keeps me advised of any additional service options I may need or want. Veh As always I was taken on time, Randy takes very good care of me and my car, keeps me advised of any additional service options I may need or want. Vehicle was ready as promised. I have no complaints, my service visits are always the same. More
by Gbruce500
Employees Worked With
Randy Gittere
January 13, 2016
Great Service and Communication I had my 2015 Duramax in for a warranty repair and a couple of recalls. Everyone was friendly (even remembered my first name when I walked in to pick I had my 2015 Duramax in for a warranty repair and a couple of recalls. Everyone was friendly (even remembered my first name when I walked in to pick up my truck) , and the whole process was very smooth. I dealt with Charlie in Service and he called me when he promised and kept me up to date. They even brought my truck around front after I checked out. Very good service from everyone I met! I'm very impressed! More
by ChevyTruck1
Employees Worked With
Charlie (Service advisor)
December 03, 2015
Great Place I always have a great experience every time I go to Koons Chevrolet. Day one, from the beginning when I walked in the door, the time I purchased my c I always have a great experience every time I go to Koons Chevrolet. Day one, from the beginning when I walked in the door, the time I purchased my car, or needed service and phone customer service is always Excellent. Satisfaction Guaranteed More
by BlackKnight
Employees Worked With
July 07, 2015
Promises A benchmark for any organization is the keeping of their promises. In all my experiences thus far, Koons has under-promised and over-delivered. In eac A benchmark for any organization is the keeping of their promises. In all my experiences thus far, Koons has under-promised and over-delivered. In each case, they have provided more/better service than was expected! More
by hawkeye007
Employees Worked With
Charles Burkhardt, Lamont Anderson
May 19, 2015
Older Truck Treated Like it was New Spoke to Brian Hastmann about an Issue with my 1997 K1500 that I thought might be Fuel Injector related. I wanted Koons to diagnose the problem and re Spoke to Brian Hastmann about an Issue with my 1997 K1500 that I thought might be Fuel Injector related. I wanted Koons to diagnose the problem and report back to me. The next day Brian Hastmann called to confirm the Injector was at fault. He presented me with 3 options to get the Issue corrected. One option was a cleaning that has an 80% success rate, but was the least expensive. The second Option was to replace the Failed Injector which would solve the problem. The third Option was to convert from CPFI (SFI) to MFI which was discussed in a Technical Service Bulletin Issued by General Motors. I chose the Third Option. While Koons was Diagnosing my Truck they performed a major Inspection and had some suggested repairs. Brian was very Professional. He discussed each repair with me in detail and together we weighed the need to take immediate action or if the repair could wait. I authorized some of the repairs as I knew the Truck had other Issues being 18 years old. I have been driving the Truck for 2 weeks now since the repairs were made and I couldn't be more satisfied. The Truck runs like new again. Everything is so expensive these days but I don't mind paying what's fair especially when the work is done right and done right the first time. I recommend Koons Chevrolet of White Marsh 100% and Brian Hastmann as the go to person for all your service needs. I don't know the Mechanics Name (Tech 193) that worked on my Truck, but he obviously is a Great Mechanic and treated my Truck as if it were his own. Thanks to everyone! More
by americantruckowner
Employees Worked With
May 13, 2015
Went in for a oil change and rotation of my tires. I drop my car off on Tuesday night for p/u for the next day. Within half hour Tuesday night I got a call telling me that I had a nail in the side wa I drop my car off on Tuesday night for p/u for the next day. Within half hour Tuesday night I got a call telling me that I had a nail in the side wall of my tire. I was so happy they took the time to really look at my tires to make sure they would be in good shape. My car was ready by 9:30am Wednesday morning. That's what I call good service. Every time I take my car in for service I get good results. I have no complaints. More
by kathy18
Employees Worked With
October 09, 2014
THEY WILL STEAL OUT OF YOU CAR AND DAMAGE IT IN SERVICE. I am disgusted with the service. First of all a money order was stolen out of my car and my door was broken in the process of getting my recall fixed. I am disgusted with the service. First of all a money order was stolen out of my car and my door was broken in the process of getting my recall fixed. I plan to sue this company. ASAP. Service Advisor was a Randy Harris and I am absolutely disgusted. More
by lizonie
Employees Worked With
Randy Harris
October 06, 2014
Great Experience I found the Service Team at Koon's Chevy to be personable and professional. The Service Director John Wyant and his Associate Brian Hastmann took gre I found the Service Team at Koon's Chevy to be personable and professional. The Service Director John Wyant and his Associate Brian Hastmann took great care of us and addressed our issues beyond our expectation. More
by dr_seymore
