Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Koons White Marsh Chevrolet - Service Center
White Marsh, MD
127 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
127 Reviews of Koons White Marsh Chevrolet - Service Center
Sort by
July 07, 2015
Promises A benchmark for any organization is the keeping of their promises. In all my experiences thus far, Koons has under-promised and over-delivered. In eac A benchmark for any organization is the keeping of their promises. In all my experiences thus far, Koons has under-promised and over-delivered. In each case, they have provided more/better service than was expected! More
by hawkeye007
Employees Worked With
Charles Burkhardt, Lamont Anderson
Helpful May 19, 2015
Older Truck Treated Like it was New Spoke to Brian Hastmann about an Issue with my 1997 K1500 that I thought might be Fuel Injector related. I wanted Koons to diagnose the problem and re Spoke to Brian Hastmann about an Issue with my 1997 K1500 that I thought might be Fuel Injector related. I wanted Koons to diagnose the problem and report back to me. The next day Brian Hastmann called to confirm the Injector was at fault. He presented me with 3 options to get the Issue corrected. One option was a cleaning that has an 80% success rate, but was the least expensive. The second Option was to replace the Failed Injector which would solve the problem. The third Option was to convert from CPFI (SFI) to MFI which was discussed in a Technical Service Bulletin Issued by General Motors. I chose the Third Option. While Koons was Diagnosing my Truck they performed a major Inspection and had some suggested repairs. Brian was very Professional. He discussed each repair with me in detail and together we weighed the need to take immediate action or if the repair could wait. I authorized some of the repairs as I knew the Truck had other Issues being 18 years old. I have been driving the Truck for 2 weeks now since the repairs were made and I couldn't be more satisfied. The Truck runs like new again. Everything is so expensive these days but I don't mind paying what's fair especially when the work is done right and done right the first time. I recommend Koons Chevrolet of White Marsh 100% and Brian Hastmann as the go to person for all your service needs. I don't know the Mechanics Name (Tech 193) that worked on my Truck, but he obviously is a Great Mechanic and treated my Truck as if it were his own. Thanks to everyone! More
by americantruckowner
Employees Worked With
May 13, 2015
Went in for a oil change and rotation of my tires. I drop my car off on Tuesday night for p/u for the next day. Within half hour Tuesday night I got a call telling me that I had a nail in the side wa I drop my car off on Tuesday night for p/u for the next day. Within half hour Tuesday night I got a call telling me that I had a nail in the side wall of my tire. I was so happy they took the time to really look at my tires to make sure they would be in good shape. My car was ready by 9:30am Wednesday morning. That's what I call good service. Every time I take my car in for service I get good results. I have no complaints. More
by kathy18
Employees Worked With
October 09, 2014
THEY WILL STEAL OUT OF YOU CAR AND DAMAGE IT IN SERVICE. I am disgusted with the service. First of all a money order was stolen out of my car and my door was broken in the process of getting my recall fixed. I am disgusted with the service. First of all a money order was stolen out of my car and my door was broken in the process of getting my recall fixed. I plan to sue this company. ASAP. Service Advisor was a Randy Harris and I am absolutely disgusted. More
by lizonie
Employees Worked With
Randy Harris
October 06, 2014
Great Experience I found the Service Team at Koon's Chevy to be personable and professional. The Service Director John Wyant and his Associate Brian Hastmann took gre I found the Service Team at Koon's Chevy to be personable and professional. The Service Director John Wyant and his Associate Brian Hastmann took great care of us and addressed our issues beyond our expectation. More
by dr_seymore
May 09, 2012
Wow Impressed with the Fast and professional Service. My husband 1999 Chevy Suburban came into the shop on Monday and was back in my driveway on Tuesday! We knew we needed several things done brakes, air c husband 1999 Chevy Suburban came into the shop on Monday and was back in my driveway on Tuesday! We knew we needed several things done brakes, air conditioner and while we were there an oil changed too. Thanks to Brian Hastmann and the service team for the quick turn around and the great job on the repairs. Service that was easy! More
by skrukiel
Employees Worked With
March 19, 2012
We purchased our 2006 Trailblazer used from a different dealer but not happy with their service department. Having had several opportunities to work with Brian and the team at Koons we have been thoroughly dealer but not happy with their service department. Having had several opportunities to work with Brian and the team at Koons we have been thoroughly impressed. Any problem we have faced with the vehicle has been repaired quickly and on several occasions, including for our most recent visit, the problem was related to a special notice or recall that we had not been aware of prior to the service department notifying us when it was time to pay. Costs have been reasonable, but more than that, the customer experience has been exceptional. When it comes time to purchase our next vehicle, the first and last stop will be Koons White Marsh Chevrolet! More
by kfrager2
Employees Worked With
July 31, 2011
Thanks to the Dennis and Lindsey at Koons Collision center my car looks like new, the work was on time and amazing. My 8 year old car was the training car for two teens and had accumulated lots of scr center my car looks like new, the work was on time and amazing. My 8 year old car was the training car for two teens and had accumulated lots of scrapes and dents over time and was looking old. I expected Dennis to repair the car but I didn’t know they could make it look like new. I was excited and proud to drive it again. More
by kkrukiel
Employees Worked With
Lindsey and Dennis
July 01, 2011
My daughters car (1997 Saturn Ion) began leaking fuel and we called Todd right away. He got us into the service department same day and we had her car back the next day! Superior service, and very friendly we called Todd right away. He got us into the service department same day and we had her car back the next day! Superior service, and very friendly! More
by mbrizzi2
Employees Worked With
Todd Comstock
June 19, 2011
The steering on my vehicle went out and I had it towed to Koons Chevrolet for an appointment early the next day. Everyone that I spoke to was very friendly and the work they did was top of the line. My only Koons Chevrolet for an appointment early the next day. Everyone that I spoke to was very friendly and the work they did was top of the line. My only complaint is that I needed to call repeatedly to find out the status of the vehicle and when it would be done. A call from them during the three days my vehicle was in the shop would have really been appreciated. Overall I was satisfied with my experience with them and I would recommend other customers. More
by Blaine52
Employees Worked With
Ken and Brian
