Kraft Nissan - Service Center

Told me needed new fob keys. .$375 each. Service dept changed batteries and still didn’t work. Called locksmith he said not keys if car will start will holding key to starter. .$375 each. Service dept changed batteries and still didn’t work. Called locksmith he said not keys if car will start will holding key to starter. They did..changed batteries myself..both are working just fine for $10 instead of $750. More

I was not satisfied with the customer service. I will not return to this Nissan service center. April 21, 2023 I had a 7:30 appointment for my 2013 Nissan Armada for the 105,000 service, to diag I will not return to this Nissan service center. April 21, 2023 I had a 7:30 appointment for my 2013 Nissan Armada for the 105,000 service, to diagnose the lack of heat in the defroster and the TPMS light was on.I was told it could be a couple of hours and I chose to wait for the diagnostic. At 10:30 I had not heard from the service technician. I walked out to the service desk to inquire about the status. He informed me he was multitasking and would check. At 12:30 I received an email with an estimate of $4,000.00. I asked for a breakdown of the costs for labor and parts. I was told the new system does not do that. I walked back out to the service desk to discuss the estimate. One of the charges was for replacement of all 4 TPMS which would cost $705.88. I asked if all 4 were bad and was informed there is no way of knowing they just like to replace all 4. I chose not to replace the TPMS on any tires. I took the car to 2 other service centers and was informed that all the TPMS are functioning. No need to replace them. *The service technician did not come in to the waiting room to discuss the status of my vehicle *I talked to the service manager regarding the delay in diagnosing my car and his response was curt "that's why we ask people not to wait because a diagnostic can take all day" *Customers should have a breakdown of the labor and parts for each cost * I walked out to the service desk several times inquiring about my vehicle. * 3:00pm was the time I left the service center after arriving at 7;30pm More

We had a Scheduled appointment for an oil change and tire rotation, it took over 2 hours (135 minutes). 30 minutes is reasonable, 135 is unacceptable, The long wait time would be understandable for a walk- rotation, it took over 2 hours (135 minutes). 30 minutes is reasonable, 135 is unacceptable, The long wait time would be understandable for a walk-in on a busy day, which is why we made an appointment. Check out wanted double the agreed cost (had a coupon), it was corrected when I pointed it out. Overall staff was appropriate for a retail business. Estimates for additional work on the vehicle were extremely high priced. Given this experience, we probably won't return for future service. My time is valuable and should be a large part of the customer service. Clearly, you are either overbooking appointments on purpose or just poor managers which will lead to lost business. What's the point in having an appointment if it is not honored? More

Transmission failed 2015 Rogue with 73k miles. Took to Kraft for repair and got an $8,000 repair estimate. Bought a 30k$ 2021 and was only allowed $2,500 trade in. Car was in great condition. We were trav Kraft for repair and got an $8,000 repair estimate. Bought a 30k$ 2021 and was only allowed $2,500 trade in. Car was in great condition. We were traveling with our 5 and 6 year old grandchildren. Baggage at the dealership so no real choices and no time to persue with Nissan America. Beware of your trade in. Not happy! More

My experience with Kraft Nissan was amazing. I met with Aaron Bowser who assisted in providing me a rental as the recall is pending for the stop lamp switch, as my Nissan Sentra was shutting off and on aft Aaron Bowser who assisted in providing me a rental as the recall is pending for the stop lamp switch, as my Nissan Sentra was shutting off and on after purchasing it 3 months prior. Thank you so much Aaron for being so knowledgeable and helpful in helping me finally figure out what was going on with my car! Thank you!! More

Horrible, Ridiculous and Unsatisfactory service. 2002 Nissan Pathfinder has been in your shop since March 20th, 2019. Still not repaired! Everyday JEFF tells us its being worked on and when WE final 2002 Nissan Pathfinder has been in your shop since March 20th, 2019. Still not repaired! Everyday JEFF tells us its being worked on and when WE finally have to call to check on status...blah blah blah.... we are busy. xx! I truly feel since I live in Albany, GA we are getting the run around and that they are putting local vehicles before ours. AGAIN, our vehicle has been there since March 20th, 2019. This has gone on for too long!!! p.s. I think Jeff should be fired! More