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LaFontaine Cadillac Buick GMC
Highland, MI
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Jose Martinez was the absolute best salesman we encountered during our time looking for a vehicle. He was the most caring and patient, and he truly went above and beyond to help us find exactly wha encountered during our time looking for a vehicle. He was the most caring and patient, and he truly went above and beyond to help us find exactly what we were looking for. Throughout the whole experience he continuously made sure we were happy and taken care of! We could not have had a better experience! We had gone to many other dealerships but our experience with Lafontaine Highland was by far the best. We will always go to this dealership for all of our car needs and will recommend to everyone we know!! We love our new Buick Enclave!!! More
I had previously done a negative review. Once they were aware of the problems we had. they went above and beyond to fix all the issues we had. Andrew Ruck was awesome and listened to what Once they were aware of the problems we had. they went above and beyond to fix all the issues we had. Andrew Ruck was awesome and listened to what I had to say and saw that we could work it out to purchase my SUV and our Sales Professional, Colin drove the 3 hours to deliver it. TJ Edward's was the first to call me as soon as they opened and apologized. I do believe sometimes you fall through the cracks but normally each customer is treated well as they will take the time with each person through the whole process. More
Tied to buy one of two trucks they had - reached initially with chat and then heard from Nancy Ragatz. I offered to buy with or without a trade. She said they were very interested in my trade and as initially with chat and then heard from Nancy Ragatz. I offered to buy with or without a trade. She said they were very interested in my trade and ask me to send photos. I sent the photos and she promised a sales partner would reach out. I never heard from them and my follow up texts and emails went unanswered. I even reached out to the internet sales manager Jeff asking help and still no response. I know it’s a sellers market but the courtesy of a quick response was warranted. I finally gave up and found another super responsive dealer who had the same specification truck and bought it today. More
Thoroughly disappointed with LaFontaine and the salesman Mike Blair. Sold us a Lemon. They cleared the engine code right before we test drove it. Once you clear the code it comes back on in about 10 to 15 m Mike Blair. Sold us a Lemon. They cleared the engine code right before we test drove it. Once you clear the code it comes back on in about 10 to 15 minutes. So driving it home, the engine light came on. Fiance called Mike, he was suppose to set up something for us and never did. So we took it to a foreign car repair shop. 5 Grand! Needs a new engine. We go in with a 5 to 6 grand Budget and now this car is costing over 13 grand!. Shop someplace else Cochran was not out salesman but Mike Blair is not on the list. I have to choose or it won't post. More
My young, hard working daughter purchased a used vehicle from LaFontaine in Highland. Within 2 weeks of driving it, she noticed something wasn’t right. When she took it in for service, the diagnostic reve from LaFontaine in Highland. Within 2 weeks of driving it, she noticed something wasn’t right. When she took it in for service, the diagnostic revealed that it was the transmission. She purchased a warranty, but they will do nothing for this transmission work. Just a warning to potential customers, they sell used cars in need of major mechanical repairs $$$! If you’re in the market to purchase a reliable used car, you will be better off going to an upstanding dealership that sells truly certified pre owned vehicles that will not cost $4,400+ to repair within 2 weeks of ownership. More
Worst place to deal with trying to get a vehicle. Service dept bad. Three days to get truck. Had to come back in to pay more on the paperwork they screwed up dept bad. Three days to get truck. Had to come back in to pay more on the paperwork they screwed up More
I had a 6:00 pm appointment with Ms. T. Kelly. Upon my arrival 3 different salesman approached me to make sure I was being helped. That was very considered of them. Finally, a different salesperson inf arrival 3 different salesman approached me to make sure I was being helped. That was very considered of them. Finally, a different salesperson informs me that Ms. Kelly is gone for the day. So, Ms. Tasha I believe is her name, please excuse me if I'm incorrect. But, I'm very certain the young lady name does starts with a T and she works in the used cars finance department asks a gentleman to bring up the vehicle. To my surprise the vehicle was EXTREMELY nasty and had a very foul smell. When I brought it to Ms. T attention she was very condensing and just shook her head at me as if I was the one who brought her the vehicle to look at. Also, she had the nerve to say I just wanted you to see the leg room and let your son sit to test the leg room out. Personally I would not have allowed an wild animal to sit in that aweful vehicle. I have attached a video of how this vehicle was presented to me. THE VEHICLE REEKED OF URINE AND FECES!!! More
Leasing a new 2021 CT4 and it pulls to the right while driving!!! Service department says Cadillacs are built that way and will not fix it!!! driving!!! Service department says Cadillacs are built that way and will not fix it!!! More
This is a really horrible dealership to work with. I had to return my lease car a bit early due to being out of town. I returned my car on July 12, 2021 to this dealer. I was not given any review of my ca to return my lease car a bit early due to being out of town. I returned my car on July 12, 2021 to this dealer. I was not given any review of my car, only a paper with my mileage on it. To date as I am shopping my insurance on my new lease (they told me I could not lease again but were wrong), I still show up online as still having this car in my possession! I had to call GM Financial to get confirmation that the old car was "grounded" at this dealership. I have no paperwork that all was well with my car (it was in great condition when I dropped it off, and even though they told me I could not lease again from GM Financial they were wrong and I did get another GM car. I will NEVER go back to this dealer. They don't care about their customers. DO NOT GO THERE! More