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2,277 Reviews of Lake Chevrolet - Service Center
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May 06, 2024
I had my car towed to Lake because a pothole blew out my tire and I wasn’t near my home. Initially on the phone, before my car was there, they seemed very accommodating, promised the tire would be replaced tire and I wasn’t near my home. Initially on the phone, before my car was there, they seemed very accommodating, promised the tire would be replaced that day. Once they had my car, it went downhill. They then said there was a “mix-up” with the tires and they wouldn’t be able to get it until the next day. Their shuttle service had ended for the day so I had my friend drive me home. I had to get a ride to work the next day, and then used their shuttle service to pick me up from work. That driver was irritated when I got in the car even though it was 1 minute after the time I confirmed earlier in the day. After becoming initially quoted at $40 labor upon signing, I was then informed the tire would be $300. What I was ultimately charged was $430. We will never go back. More
by Untrusting
Verified CustomerEmployees Worked With
Helpful May 06, 2024
Great job and good customer service. I would come back to get my car serviced again I would come back to get my car serviced again More
by Toddchatman20
Employees Worked With
May 05, 2024
Service advisors are hit or miss on their knowledge of the vehicles they service at the dealership. the vehicles they service at the dealership. More
by tom_wescott
Employees Worked With
May 04, 2024
Juliana has outstanding customer service skills & seems trustworthy when discussing repairs. I have no issues. trustworthy when discussing repairs. I have no issues. More
by chuck53206
Employees Worked With
May 03, 2024
Very quick service - has an oil change and tire rotation. Service staff friendly. Answered our questions. Service staff friendly. Answered our questions. More
by jontra
Employees Worked With
May 03, 2024
Julianna was awesome and made sure I knew what was going on at all times on at all times More
by grabber10
Employees Worked With
May 03, 2024
I typically don’t have issues but I received a message from Nick that I needed to schedule an appt for my recall. I did and then when I got to the dealership, was told they couldn’t do it because they had from Nick that I needed to schedule an appt for my recall. I did and then when I got to the dealership, was told they couldn’t do it because they had to order the part first. What?? Why wasn’t that done before I got there? I had my dad come as well to pick me up (due to the service taking a few hours) and I had to tell him that he wasted his time because I didn’t need a ride home. I was told to come back the next day for the service. I did but ultimately wasted 2 days at the dealership dealing with this. The process should be a lot easier. No complaints with Cameron. He was wonderful and wasn’t the one that set up my appt originally. More
by SARAHB0821
May 02, 2024
My oil change was on schedule and complete in about 30minutes. The gentleman that helped me answered all my questions. 30minutes. The gentleman that helped me answered all my questions. More
by richter.paula
Employees Worked With
May 02, 2024
Lake Chevrolet was able to schedule same day service to bring my vehicle’s maintenance schedule current and replace my failing tire pressure sensors. Lucas explained everything thoroughly and offered me op bring my vehicle’s maintenance schedule current and replace my failing tire pressure sensors. Lucas explained everything thoroughly and offered me options. This was my first visit to Lake and I was treated like a long-time customer. I look forward to going back to Lake Chevrolet for all my vehicle’s service needs! More
by gumbyfan17
Employees Worked With
May 02, 2024
Good job, lovely people. Great atmosphere! Would highly recommend. The car wash at the end is a nice touch! Great atmosphere! Would highly recommend. The car wash at the end is a nice touch! More
by 2016sonic
