Lake Norman Chrysler Dodge Jeep Ram

Terry - easy to work with and good advisor . Kept me well informed of the progress on the car and told me what i did and didn't need. . Kept me well informed of the progress on the car and told me what i did and didn't need. More

LKN is the best 3rd time I've worked with them and they never disappoint. I've tried others, but always end up back at LKN. Everyone is patient and a delight to work 3rd time I've worked with them and they never disappoint. I've tried others, but always end up back at LKN. Everyone is patient and a delight to work with. More

Doing the Right Thing an afterthought with these guys Purchased a Used Jeep with special lighting.One of lights burnt out on way home from purchase.Drove back to dealership next day,waited 3 hours for par Purchased a Used Jeep with special lighting.One of lights burnt out on way home from purchase.Drove back to dealership next day,waited 3 hours for parts to tell me they would have to order and General Mgr -Brian Cramer to tell me the lights would cost me $400 to order & install.Additionally would have to drive back to dealership to get installation the next week.Took issue all the way to Jack,instead of offering to cover cost for similar lighting he told me he could not pay the price I was quoted(retail) & then tried to sell me on using his specialized business to take care of the jeep to include additional add on's.Dealing with rude and abruptness from Brian Cramer and an unwillingness by Jack to understand his customers perspective without more $$ added to the ticket,doing what was right & replacing what was sold to me 24 hours earlier at their cost was an afterthought.Very disappointing More

New vehicle Made leasing another vehicle very easy. Took timeout on his day off to finish dj the new lease and then waited as long as needed to answer any questio Made leasing another vehicle very easy. Took timeout on his day off to finish dj the new lease and then waited as long as needed to answer any questions. More

Good experience Just purchased a 2017 Jeep Trailhawk and for the first time in my life, I retired 3 years ago, it was a pleasant experience. If you make a visit ask f Just purchased a 2017 Jeep Trailhawk and for the first time in my life, I retired 3 years ago, it was a pleasant experience. If you make a visit ask for Erik he found the car I was looking for and during the three day experience he never made me feel pressured, never pushy, and always pleasant to deal with. He made me feel he was working for me to find the right vehicle. As a mater of fact the entire staff was pleasant to work with. I’ll be back for my next purchase. More

Another happy client This is the 3rd veh we purchased from Maggie at Lake Norma Jeep. She goes above and beyond to make sure u get what u need.. And Tony gives us the b This is the 3rd veh we purchased from Maggie at Lake Norma Jeep. She goes above and beyond to make sure u get what u need.. And Tony gives us the best rates available. Swsome team we will b back in 4 years to get a new Ram. Best dealership we ever dealt with More

No Customer Care I have had my jeep since 2008, always taking it here to get serviced. In that time, Chuck has been my service advisor only twice. HE WILL TAKE ADVAN I have had my jeep since 2008, always taking it here to get serviced. In that time, Chuck has been my service advisor only twice. HE WILL TAKE ADVANTAGE OF YOU. He only cares about getting your bill as high as he can. YOU HAVE BEEN WARNED!!! Several items he mentioned in my last visit I knew did not need to be done and somehow I was charged for them. The manager would only offer a 10% discount since I had a coupon. More

Good communication Chuck communicated with me that my service tech was out the day my service was scheduled and said just to keep the loaner an extra day. Then he procee Chuck communicated with me that my service tech was out the day my service was scheduled and said just to keep the loaner an extra day. Then he proceeded to call me later that afternoon and let me know they were able to get the servicing done early and my vehicle was ready to go when ever I could make it by. More

Maggie and Robin are the reasons I keep coming back! I have bought many cars from Lake Norman Chrysler Jeep Dodge Dealership, due to the professionalism and thoroughness of Maggie Carrigan (Sales Person) I have bought many cars from Lake Norman Chrysler Jeep Dodge Dealership, due to the professionalism and thoroughness of Maggie Carrigan (Sales Person) and Robin Robinette (Service Manager). Whenever there is a problem with my cars, I know I can rely on Robin and Maggie to provide me with efficient and quality service. They genuinely care about my safety and overall satisfaction when it comes to my cars. I will continue to do business with this dealership based on the way I am treated by Robin and Maggie. They put customers first and I will forever appreciate them for that. Special thanks to Maggie and Robin for the outstanding service you provide! Sincerely, Valerie Harris More

Terrible again and again My most recent visit they forgot to tell me my car was ready for an hour and a half. My service rep went to lunch and did not notify anybody that I wa My most recent visit they forgot to tell me my car was ready for an hour and a half. My service rep went to lunch and did not notify anybody that I was waiting with a one year old. I occupied my son for over an hour while my vehicle set ready just out the front door. I had to go walk to the front and say "is it ready yet it's been 4 hours" More