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Lake Norman Chrysler Jeep Dodge Ram - Service Center

Cornelius, NC

4.6
1,700 Reviews

1,700 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center

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February 29, 2024

Dealer had my car for almost 9 months very poor service from Manager and service department I will never deal with this company ever again, very dissatisfied More

by yannonemary13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t remember the name
Mar 02, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to address your concerns. Unfortunately, we were unable to find your information in our system. Please reach out to our customer service manager Claudia Soto at csoto@parksautogroup.com when you have a chance. Thank you, and we look forward to hearing from you.

February 26, 2024

Lake Norman has always taken very good care of my jeep, very respectful and try to keep the wait at a low. I’ve never had any complaints with them. Brandon was my last customer care representative, he was More

by Bulldogrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 02, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 21, 2024

New facility looks great and very efficient. I came in for regular oil change and rotation. And not much of a wait even without an appointment More

by Mark D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Maw
Feb 24, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi Mark D, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 20, 2024

Went to Lake Norman Chrysler Dodge Jeep RAM for a recall on turn signal not automatically turning off. Thomas Hopewell was very professional from start to end. Will definitely return if I need any more wor More

by DR Love
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hopewell
Feb 21, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Lake Norman Chrysler Jeep Dodge! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 14, 2024

Thoroughly cared for by personable rep, showed patience and kindness. Car completed in timely manner. More

by bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Reedy
Feb 17, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

Bonnie, thank you for sharing your positive experience!

February 14, 2024

They are one of the good ones. ..Did exactly what they said they would do...keeper for me! More

by f.coletto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

F.coletto, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lake Norman Chrysler Jeep Dodge.

February 08, 2024

Had an outstanding update for my truck resolved and it was performed in a timely fashion. Service writer was able to get me back on the road in no time. More

by bill_foss
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Christman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Guidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

February 06, 2024

Honest, helpful and straightforward service group. I will be back for any service work that I require in the future More

by njhawk71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, thank you so much for the positive review! We look forward to your next visit! Take care!

February 06, 2024

Most expensive oil change I’ve ever experienced! $91 after $10 coupon for a 2.0L engine. Must need money to pay for that fancy new building. I want be back! More

by bteague50
Recommend Dealer
No
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi there, we were unable to find your information in our system. We would like to get some more details about your experience with us please contact our customer service manger Claudia Soto, at csoto@parksautogroup.com.

February 06, 2024

Service department seems to always be on top of things. Nice large lobby and comfortable waiting area. Service always performed as expected. My only real commentary is around the availability of necess More

by DGW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Guidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (704) 896-3800 so we can assist you further.