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Lake Wales Chrysler Dodge Jeep Ram - Service Center
Lake Wales, FL
106 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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106 Reviews of Lake Wales Chrysler Dodge Jeep Ram - Service Center
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September 17, 2023
Our salesman Mario was excellent! ! He worked with us on getting exactly what we wanted and when it was no longer available, he found one that had everything we wanted plus extras and ! He worked with us on getting exactly what we wanted and when it was no longer available, he found one that had everything we wanted plus extras and we were able to work out a deal. They brought it over from another location the next day and Mario handled the window tinting and getting the side steps ordered and put on for us! We did have a set back on the side steps coming in but Mario saw that they were taken care of and ready before end of day! A week later everything we wanted done to our new Jeep had been done and completed excellently!! The Jeep looks awesome!! We can’t thank Mario enough for what he did for us!! More
by MRMRCRC
Verified Customer
Helpful September 16, 2023
Ive beem coming to this dealership for about 2 years now. So far, Ive been treated very well. I usually deal with Josh, and hes always on top of things, but I can also say the same for all the other advisors So far, Ive been treated very well. I usually deal with Josh, and hes always on top of things, but I can also say the same for all the other advisors. More
by JIF101
September 14, 2023
Salesman, Cristo, was superb! He was very accommodating and helpful. I would definitely do business with him again. He was very accommodating and helpful. I would definitely do business with him again. More
by WAGNERSB52
September 13, 2023
Service was completed promptly, staff were friendly and personable. I would recommend this dealer to anyone. personable. I would recommend this dealer to anyone. More
by MICBER68
September 13, 2023
I go out of my way to take my Durango to Lake Wales CDJR. Great customer service and always a great experience. Great customer service and always a great experience. More
by CRAZYCOYOTE73
September 12, 2023
Terrible experience. The sale went well and everything after the sale was horrible. They kept my license plate at the dealership and acted like I was crazy anytime I aske The sale went well and everything after the sale was horrible. They kept my license plate at the dealership and acted like I was crazy anytime I asked for it back. They only gave me one key and kept telling me they had already given me a second key when they had not. Terrible communication between employees and with their customers. They give you the run around constantly. They offered a rental car until the vehicle I purchased was ready but the first rental car they gave me had broken windshield wipers, broken break lights, and flat tire. The next rental car they gave me I brought back after the low tire pressure light came on within minutes of driving away from dealership and they told me it was a broken sensor that wouldn’t turn off. The next day I got a flat tire and had to call someone to put the spare on during my commute to work. No one was apologetic. More
by a hill
September 12, 2023
Savannah’s is so sweet just like her to deal wiih. She is always pleasant and explains stuff She is always pleasant and explains stuff More
by mooresgt6799
August 31, 2023
Service was done in a reasonable amount of time and any future concerns were discussed thoroughly. future concerns were discussed thoroughly. More
by debiw781
August 27, 2023
Sells bad vehicles. My car was literally falling apart. Wasn’t cleaned prior to them selling it to me and definitely needed some work done. My car was literally falling apart. Wasn’t cleaned prior to them selling it to me and definitely needed some work done. More
by STEPHANIEDANIELLE81
Employees Worked With
Francesca Adams
August 24, 2023
service personnel were terrific. My complaint is: The CEL came on, diagnostic code stated something to do with vaporizing system. cause, the PCM software was out of date and neede My complaint is: The CEL came on, diagnostic code stated something to do with vaporizing system. cause, the PCM software was out of date and needed to be updated at a charge of $222.00. car is only 4 yrs old. I believe this should have been done by Jeep free of charge. My complaint is with Jeep Corporate policy. More
by kenpetroff50
Employees Worked With
