Lance Cunningham Ford

Service department is incompetent, 21' ranger went into "limp" mode w/multiple check engine lights on. They had it for over a week ,said it was fixed & they found a wiring issue & charged me $758, Drove "limp" mode w/multiple check engine lights on. They had it for over a week ,said it was fixed & they found a wiring issue & charged me $758, Drove it 2 miles and all issues were back. It took them over 6 more weeks to finally find out it was the accelerator pedal module which was REPLACED UNDER FACTORY WARRANTY and THEY REFUSED TO REFUND THE $758. I m seeking reimbursement from FORD but am not optimistic. I replace my truck every three years but not even considering Ford (and I am a stockholder). More

I just bought my Ford Bronco Sport from them last year. I only have 13000 miles on it and took it in for a routine oil change and they told me I need new tires because the tread is low on all 4 and a valve I only have 13000 miles on it and took it in for a routine oil change and they told me I need new tires because the tread is low on all 4 and a valve is bulging. I shouldn't need new tires after only 13000 miles!!!! So they didn't seem to care and charged me a $1000! I've tried reaching out to a service manager and they won't return my calls! They stole $1000 from me and I want it back! My mother is reaching out to her lawyer to se what can be done now! This is ridiculous! More

I want to start this off by saying that Jason(Service Manager) and Chris Terry were nothing short of fantastic. Huge thanks to them for being great. I have been vocal to Jason and Chris about any issues Manager) and Chris Terry were nothing short of fantastic. Huge thanks to them for being great. I have been vocal to Jason and Chris about any issues I had before writing this review. Although Jason is a very busy man and in demand so he didn't always call back immediately, he admitted his mistakes and took accountability for them. Scott was also fantastic the two times I spoke to him. But he never called me back after he asked me to call back after an hour and a half. Chris seemed to be spread a bit thin, which resulted in delays in communication from him. Lance Cunningham Service had my car for two days short of a month after being told that it would take two weeks. I would advise you to not give promises that you can't keep. If you don’t know a time frame then don’t give one and always round up. If it will take two weeks then say three. This way, the customer is happy to know it is completed earlier than expected. At no point, was I told this would exceed the two-week time frame I was given after the tech diagnosed the issue with my engine. Unfortunately, not everyone has the luxury of having multiple cars to rely on when one or both break down. It was back-to-back issues from the jump. Anything you can imagine that could go wrong went wrong. Justin Lightheart was the first person whom I had the displeasure of meeting. He was incredibly rude, unprofessional, defensive when I brought my frustrations to his attention, complacent, and negligent. It came to my attention that I was not the only one to have issues with him, it was actually many people. He does not reflect Ford's core values, as I can assume. I don't wish for anyone to lose their job, but he has no business dealing with the general public considering how unprofessional he is. It took nearly two weeks for him to send photos of my engine to my warranty company and a week just to contact my warranty company. He only did this after I spoke to Jason. The communication and customer service in the service department are severely lacking and leaves much to be desired. Promises for a callback were never followed up on. It came down to me having to come down there myself in order to get any answers. I ended up exceeding my rental through my warranty company(due to Justin's negligence and complacency). Jason was gracious enough to provide me with a rental car. He seemed like he actually cared. I do understand being short-staffed and being busy. But your existing customers should come first instead of shoving them to the side just to continue piling everything up. I am not one to be a "Karen", but these issues absolutely need to be addressed. I need to point out what went horrendously as well as what went well. As I stated above, Jason and Chris were fantastic. I wish I would have been able to have a different service advisor from the beginning, but everything happens for a reason. Almost all of my issues lie with Justin. I would recommend steering clear from him, at all costs. The biggest takeaway here would be communication and basic customer service. I am thankful that my car is now fixed. Jason ensured that everything was perfect with my car when I got it back. After discussing these issues with Jason, I am confident that these issues will be addressed appropriately. He is a manager who deserves a raise. He deserves better staff than what he has currently. On my Google review, Lance Cunningham left a response asking me to call in, so I did. In true Lance Cunningham fashion, nobody called me back. Then I got a text saying that if for any reason, I can’t leave Justin 5 stars to call someone named Mendy. So I did. And what a surprise! Nobody called back. They do not care about their customers and feedback. Every review gets a blanket statement on how they want to make it right but I can tell you right now that they don’t. If someone would like to make it right then they are more than welcome to contact me. More