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Land Rover Novi
Novi, MI
160 Reviews
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Showing 160 reviews
September 12, 2015
BAD CUSTOMER SERVICE I WENT THERE TO BUY RANGE ROVER SPORT. I TOLD THE SALES PERSON THAT I LIKE TO TEST DRIVE IT. HE TOLD ME TO GET YOUR LOAN APPROVED AND THEN WE CAN I WENT THERE TO BUY RANGE ROVER SPORT. I TOLD THE SALES PERSON THAT I LIKE TO TEST DRIVE IT. HE TOLD ME TO GET YOUR LOAN APPROVED AND THEN WE CAN DO THAT. I SAID OKAY. THEY RUN MY CREDIT IT SHOWS AROUND 790. I SAID NOW CAN I TEST DRIVE NOW . HE SAID YOU SHOULD BUY IT FIRST. I SAID OKAY. I TOLD HIM THAT I WANT TO DRIVE FIRST. THEY LET ME TEST DRIVE IT FOR TWO MILES. THEY WANT 51000 AND I TOLD HIM 50000 BECAUSE KBB SHOWS THIS VALUE. SALES PERSON SAID THAT HIS MANAGER WANTS TO TALK TO ME. I WENT TO HIS OFFICE . HE SAID BUY IT FOR 51000 OR YOU HAVE TO PAY $150 FOR TEST DRIVE . I SAID I DO NOT WANT TO BUY THEN. HE SAID LEAVE HIS DEALERSHIP AND DO NOT COME BACK HERE. VERY VERY VERY BAD CUSTOMER SERVICE. I HAVE 40 EMPLOYEES IN MY COMPANY. IF MY EMPLOYEE SAY TO ANY CUSTOMER LIKE THIS. I WOULD FIRE HIM RIGHT AT THE SPOT. HE SHOULD NOT BE MANAGER AT ALL. CUSTOMER IS ALWAYS RIGHT. IF HE DID NOT AGREE WITH ME WITH THE PRICE. HIS ANSWER SHOULD BEEN I AM SORRY WE CAN NOT SELL IT FOR LESS THAN 51 BECAUSE WE WILL LOSE MONEY. WE APPRICATE YOU THAT YOU CHOOSE US TO BUY YOUR SUV. I WISE I CAN DO THAT PRICE. 8 YEARS OLD KID WOULD DO BETTER CUSTOMER SERVICER THANK THIS DEALERSHIP MANAGER. I HOPE OWNER OF THIS DEALERSHIP READS THIS SO HE CAN SEND THIS GUY FOR CUSTOMER SERVICE TRAINING. SO THEY WOULD NOT LOSE MORE CUSTOMERS THERE. WITHOUT CUSTOMERS NO BUSINESS WILL DO GOOD FOR LONG. More
by moe123
Employees Worked With
MANAGER
Helpful April 14, 2015
Oil Change Visit On 2/28/15, I visited Land Rover of Farmington Hills. I was greeted with a rose from Joe that made my day. After my oil change I was given a very he On 2/28/15, I visited Land Rover of Farmington Hills. I was greeted with a rose from Joe that made my day. After my oil change I was given a very helpful recommended action plan. It was helpful and understandable. I drive a 2006 LR3. I am far from being a new vehicle. Make your appointment now & get prepared. More
by B. Lamb
Employees Worked With
Joe Cauchi and J. Diponio
October 24, 2014
New Range Rover We have just purchased a new Range Rover from this dealership. Tony was prompt at helping us out when we arrived at the showroom, and was always avail We have just purchased a new Range Rover from this dealership. Tony was prompt at helping us out when we arrived at the showroom, and was always available on his cellphone if we had questions. He was friendly, patient and informative. Thank you so much. I LOVE the Range Rover. More
by Black range rover
Employees Worked With
Tony Moore
September 01, 2014
Refreshing! I decided after an apt. cancellation to go have a look at the Evoque Range Rover that caught my eye at a gas station couple weeks back. It was time fo I decided after an apt. cancellation to go have a look at the Evoque Range Rover that caught my eye at a gas station couple weeks back. It was time for me to downsize from SUV as kids had their own vehicles now. When I got there, I was approached by Rob and all my questions were answered along with a test drive that left me eager to have my husband come and experience this. Rob was very helpful, friendly and ready for us when we return the following day. Very informative, pleasant to work with and will do business in the future! Love my new Evoque!!! More
by sueshemommaT
Employees Worked With
Robert Mcpherson
June 23, 2014
Service Good - Loaner Car, not so much The service was as expected. I just hate the fact that I have a Luxuary vehicle and they do not give out loaner cars; they make you rent with Enterp The service was as expected. I just hate the fact that I have a Luxuary vehicle and they do not give out loaner cars; they make you rent with Enterprise. So i'm paying $$$$ for a Range Rover, and they make me drive off in a Malibu. NOT COOL. I have had many other luxuary cars and i always have had a loaner. More
by rca1978
Employees Worked With
?
June 01, 2014
Best in Town when it come to servce I have been leasing Ranger Rovers since 2010, now i am on my fourth vehicles, I tend to change them out every 12-24 months. The team at Farmington Hi I have been leasing Ranger Rovers since 2010, now i am on my fourth vehicles, I tend to change them out every 12-24 months. The team at Farmington Hills is one of the best in the industry. Rob is an excellent sales person, very knowledgeable about the products he is selling. Joe over at the Service team is one of the best. More
by Maxcappu
Employees Worked With
Rob, Sales person is great and professional. The entire service team is wonderful, i would recommend them to everyone who wants a Range Rover
May 17, 2014
Over and Beyond I am so pleased with the service and care Ernesto and Julie provided while shopping for my new truck. They helped me find a vehicle that no only I co I am so pleased with the service and care Ernesto and Julie provided while shopping for my new truck. They helped me find a vehicle that no only I could afford but also had features that I really wanted. Ernesto keep me in the loop in regards to my loan and what I needed to make this sale happen. I am so happy with my new purchase and I wanted to send a special THANKS, to Land Rover Farmington for my wonderful experience. Signed, Happy Customer More
by ejmcclendon29
Employees Worked With
Julie/Ernesto
April 19, 2014
CertRRS I purchased a certified Range Rover Sport. I looked at different dealerships. Not only was the service from Julie and Ernesto exceptional, they had I purchased a certified Range Rover Sport. I looked at different dealerships. Not only was the service from Julie and Ernesto exceptional, they had the most competitive pricing. I would highly recommend. More
by oabordes@yahoo.com
Employees Worked With
Julie and Ernesto
September 01, 2013
Great service, would recommend to others. Very helpful. Process was fast. Sales person very knowledgeable. Love the truck. Want to thank Julie for a great experience. Process was fast. Sales person very knowledgeable. Love the truck. Want to thank Julie for a great experience. More
by Eric4148
Employees Worked With
Julie cetlinski
May 19, 2013
Made an appointment with Craig Mcclelland and test drove the range rover. However, I seemed to know more about the car then him, he was not enthusiastic at all and did not contribute much to explaining all the range rover. However, I seemed to know more about the car then him, he was not enthusiastic at all and did not contribute much to explaining all the different feature of the test drive. He was fairly quiet during most of the test drive. When buying a car of this calibur I expect the salesman to have more passion about the vehicles he is selling. More
by Rosloyoy5
Employees Worked With
Craig McLelland
