- Ken Meyer
Just bought a second C-Max from Landmark Ford. Both times I worked with Charlie Wilson, and I could not be more pleased with the level of service. Charlie not only made the buying process go smoothly, but gave me an introduction to the features of the vehicles and made sure my phone was paired with the car, and updated my Ford account so that I had access to all the vehicle information.
Charlie stays up on all the technology and is happy to share his extensive knowledge. His tips will help me to maximize mileage in the new C-Max Energi and to employ all the features the car has.
The service department is also great, it's the only place I ever took my 2013 C-Max, and the only place I'll be taking the new one for service.
"Smooth and no Hassle"
- Mike S.
Landmark continues to provide top notch service when searching for a new car and the employees are courteous and non pressure. This is the second new car I have purchased from Landmark and in both instances the process was smooth and hassle free. Pricing and trade in assessments are solid and would not hesitate to recommend Landmark to anyone.
"Purchased 2011 VW Touareg TDI"
Corresponded via internet with Charlie Wilson. He made the experience very simple and fast as I was driving from Seattle to California. Car was waiting for me when I was arrived. From test drive to on my way was less than 90 mins. That included financing at a better rate than my credit union. Mr. Wilson helped me repack my car and put gas in the car before I was left. No pressure and very easy to work with. Would buy from Mr. Wilson again.
"A great experience"
Charlie listened to us, and focused on finding the best fit for us without falling into a pushy sales mode. We enjoyed our experience, and found it refreshing.
Easy going, no pressure, got what I asked for no bait and switch tactics. That is the way you should be able to get a car.
"Great buying expereience"
We worked with Charlie Wilson. He has great knowledge of the product. Charlie made us feel comfortable and that we could trust him through the entire experience. We will recommend Charlie and Landmark Ford to others. We will be a repeat customer. Thank you
Other Employees Tagged:
Bob Lustbader, Finance Manager
I arranged initial contact through the Costco Auto Program. My salesperson, Charlie Wilson was very prompt and sent an e-mail within the hour. I found him to be very competent and knowledgeable and he was able to answer all questions.
At the dealership, Mr. Wilson was meticulous, going over all aspects of the 2015 Explorer Limited that I purchased. He was thoroughly prepared, prompt, and very likable in his easy going way. I would highly recommend Landmark Ford and Mr. Wilson to others.
"Great experience buying a new car"
This last weekend I bought my fourth car from Landmark Ford. That should tell you something about how satisfied I have been with their sales and service. I had planned to buy a used car, but Charlie Wilson, the Internet Sales Manager, showed me how with the year-end deals on offer I could get a new car for just a little more than a used would have cost. I was impressed. We wound up trading in a car and buying new in just a few hours. We got a fair price for our used car and a fantastic deal on a new car. No pressure, everyone we dealt with was very friendly. When I think about buying a new car, this is the first place I visit.
"Wonderful customer service!"
After an awful weekend of shopping local dealerships, I tried my luck on Edmunds. I was inundated with emails and phone calls from area dealers showing me close to what I wanted, but not exactly. That is, until Charlie emailed me. He sent me what I'd requested, but after a couple of emails back and forth, he realized that I was settling and gave me a call. Without me even having to ask, he was searching the regional database for the model with the exact features I wanted in my first color choice. I drove to Landmark that afternoon to check out a similar vehicle in the wrong color, just to make sure it was THE car I wanted. I decided yes, so we went inside to talk numbers. There was no handoff game, no sharky sales tactics whatsoever. Charlie found extra rebates for me, and with my Edmunds price being right at invoice, there was no haggling needed. He didn't even shove Ford financing down my throat since I'd already qualified through my bank. I had my out-the-door price, in my terms, with my interest rate. We shook on it, and he began the dealer trade process. The car was available next day. Charlie walked me through all the new technology to make sure I had a clear understanding how to use it, and scheduled me for a follow-up session after two weeks. The paper signing process was pretty quick, and although the finance guy was on the upsell train, he didn't push very hard.
This was an easy and stress free car buying experience. I definitely recommend Charlie and Landmark Ford!
"Charles Wilson is a very good sales person!"
This was the second F150!we purchased this year and the third from Landmark! We purchased the truck because Charles did not just give up when we could not come to an agreement on one truck but encouraged us to look at another. We won, Ford won and so did Landmark.
Thank you so much for your held and kindness to my wife who did the deal on my behalf.
Ken and Rachel Sullivan