- Brian Ruder
My wife and I owned a 2011 Ford Fusion and loved the car. We have had it serviced at Landmark and have been very pleased with the service and the quality of the people working with us. So this year we decided to lease a new car. We were introduced to Charlie Wilson to help us. From his first handshake to our last one, he provided us with the most excellent service and answers to our questions. He did not try to sell us up, but rather listened to what we wanted and what we did not want and found one care that met all our needs. We felt he was fair in dealing with us on our trade-in and on working around our schedules.
On the day we came to pick up the car, he gave us all the time to get comfortable with the car and then provided an outstanding overview of all the technology in the car. We are both a little intimidated by all the options on the car, but Charlie took his time and slowly walked us through the key components.
After we left, he emailed an answer to a question we had asked when we first arrived but did not get and answer to while we were there. He did this within the first hour without our having to ask. We both felt that on a scale of 1-10, our experience was a 10. Thanks Charlie
"The Best Treatment ever."
- Gi Gi
I attempted to visit two local Car Dealers to look at a new car but was not given the time of day so I asked our friends where I should go and since Landmark was within driving distance, I am so glad I contacted them. I look forward to getting the same treatment from the Service Department and know that I will treated with respect.
- Deborah Tarleton
Everyone was timely ...not pushy and very friendly. They also know their product very well. Very nice facility. Charlie was great to work with...he put up with all my silly questions.
"Honesty and patience"
The people at landmark are so easy to get along with! I felt as though my questions and concerns were being answered honestly. This was my first car buying experience and Charlie was very patient with me as I was fumbling my way through the process!! I am so pleased with my purchase and could not have asked for a better experience!
"Easy from start to finish"
We originally came in late spring to drive Explorers with Charlie, but we weren't quite ready to pull the trigger on buying. We came back to the dealership a few times over the summer, and each time Charlie was helpful without pressuring us to buy. When we were finally ready to buy in September Charlie was there to help us again and even suggested another test drive to make sure it was the model we wanted. Charlie helped us get top dollar for our trade in and has been great with all our dumb questions about the cool things our new car does but we can't figure out.
Charlie was great. Had a sense of humor, made the process bearable, and even had a granola bar to keep me fed when I was starting to get a bit on the hangry side!
"Great service, Great People and Great Price"
- Gary Landis
A no-nonsense group of straight talking people. No pressure, just sincere help. I am at the age that I have a great deal of experience with vehicle sales and consider my experience with Charlie Wilson at Landmark Ford the best ever.
- Ken Meyer
Just bought a second C-Max from Landmark Ford. Both times I worked with Charlie Wilson, and I could not be more pleased with the level of service. Charlie not only made the buying process go smoothly, but gave me an introduction to the features of the vehicles and made sure my phone was paired with the car, and updated my Ford account so that I had access to all the vehicle information.
Charlie stays up on all the technology and is happy to share his extensive knowledge. His tips will help me to maximize mileage in the new C-Max Energi and to employ all the features the car has.
The service department is also great, it's the only place I ever took my 2013 C-Max, and the only place I'll be taking the new one for service.
"Smooth and no Hassle"
- Mike S.
Landmark continues to provide top notch service when searching for a new car and the employees are courteous and non pressure. This is the second new car I have purchased from Landmark and in both instances the process was smooth and hassle free. Pricing and trade in assessments are solid and would not hesitate to recommend Landmark to anyone.
"Purchased 2011 VW Touareg TDI"
Corresponded via internet with Charlie Wilson. He made the experience very simple and fast as I was driving from Seattle to California. Car was waiting for me when I was arrived. From test drive to on my way was less than 90 mins. That included financing at a better rate than my credit union. Mr. Wilson helped me repack my car and put gas in the car before I was left. No pressure and very easy to work with. Would buy from Mr. Wilson again.
"A great experience"
Charlie listened to us, and focused on finding the best fit for us without falling into a pushy sales mode. We enjoyed our experience, and found it refreshing.