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Landmark Ford - Service Center

Tigard, OR

3.1
153 Reviews

153 Reviews of Landmark Ford - Service Center

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August 01, 2024

The master power window switch on my 2017 Escape were working intermittently so I made an appointment with Landmark Ford Service for the morning of July 24. The front power port was not working and I wa More

by jimrd51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Kelso
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

I purchased a 2023 new Mustang Mach-E from a nearby Ford dealership and took it to that dealership for servicing. The Blue cruise, Adaptive Cruise control and Lane Centering stopped working on Feb 27, 2024, More

by kwboyko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kelso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurt Song
August 30, 2023

I've used Landmark Ford for my 2017 Ford Escape. They've been responsive, on time and fully explained everything to me. I'm very happy with them. More

by judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2023

CAUTION TO AUTO CONSUMERS IN THE PORTLAND AREA. ..especially if you're considering the purchase of a Landmark Ford's Extended Warranty. IF FORD CORPORATE fouls up and a contaminated transmission is More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Goldammer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2023 -

Scott responded

what a mess

April 15, 2023

I have a old ranger. Tough to find parts and Landmark really came through for me. Thank you Curt! These guys are good,,,,,,,,,,,,,,,,jim More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Sorg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Douglas
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2023

Israel was rude, dismissive, and shows no interest in customer service. The other people I dealt with in the service office were pleasant. More

by runs.jostle.0o
Recommend Dealer
No
Employees Worked With
Israel Gongora
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2022

After reading the reviews, I see there is a pattern and that I'm not the only one that was subjected to this kind of service. Short version, I took my car in, they fixed it for just under $1,100 and a wee More

by bchapin97219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
September 20, 2022

Service and follow up communication was great. Only concern is that the vehicle was not repaired 100%. Had to return to the dealership to have an oil leak repaired that should have been caught bef More

by Rivers1950
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kelso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla
September 07, 2022

Adam Drake's team was on point. I had a poor experience at another Ford dealership for my 21' Powerboost F150, so decided to give them a shot based on reviews. Very communicative a More

by gabriel.garbarino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Drake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

Landmark Ford responded

We are so glad to hear that Adam was able to help get your truck fixed and on the road! Thank you again for your great review and we hope we can be of assistance again in the future.

August 15, 2022

Worst service I've ever experienced. Had the car for 13 days to perform a check up and normal service for the mileage. I was informed they had to wait for a part to correct a brake ligh More

by Ford F150 guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kelso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Blackwell
3.0
This rating includes all reviews, with more weight given to recent reviews.
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