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Landmark Honda - Service Center

Alexandria, VA

4.6
305 Reviews

305 Reviews of Landmark Honda - Service Center

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June 16, 2009

We are new in town and past due for our 60K Mile workup along with some extras...GeGe was SO wonderful in assisting us, offering us a same-day appointment and flexing with our schedule as needed. Her warm More

by tmrbwilson1998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GeGe
Jun 18, 2009 -

Landmark Honda responded

tmrbwilson1998 I would like to welcome you to the Landmark Honda family. We are pleased that your first experience was exceptional. Geges professionalism and customer service skills often bring warm and friendly comments such as yours today. She is a big part of the service team at Landmark, she not only adds the womans touch but also knows her way around a Honda. We look forward to servicing with you in the future. I will see that your review is posted on the customer comment board, so all the staff can see. Thank you, Cheryl Holt, Customer Service Agent

June 15, 2009

I have been bringing my two Hondas ('99 Accord EX); '04 Accord V-6)to Landmark for service for years and ever since he first started working at Landmark Milton Cruz has been my service advisor. Milton has More

by ghhb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jun 18, 2009 -

Landmark Honda responded

ghhb Milton has been with Landmark for many years. Keeping a service customer since you started, shows the value Milton puts into his work. The knowledge and quality service that Milton provides is exceptional. We recieve many postings on Milton. Landmark Honda wants the very best for our customers, and will continue to provide the service that has kept you with us for all these years. Thank you Cheryl Holt, Customer Service Agent

June 07, 2009

I am a woman and I used to feel taken advantage of when I would take my car in for service. I've been taking my car to Rob Coleman at Landmark Honda for 2 years now and I couldn't be happier. He treats me wi More

by meggied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Coleman
Jun 08, 2009 -

Landmark Honda responded

meggied This is a topic we need to discuss further. Robbie is a fine team mamber, very understanding and trustworthy. I am a woman myself in a field that is predominantly male. I work very closely with the service department. We hold regular meetings to discuss customer service. Being a woman servicing with Landmark Honda, in the event you don't understand what has been advised to you, please make your advisor aware. We have several visual aides and pictures, and mini videos that will assist you in understanding most recommendations. Cheryl Holt, Customer Service Agent.

June 05, 2009

I have been in this area for less then 1 year and have had my Honda vehicles (2) serviced for both routine maintenance issues as well as the 'unexpected' maintenance needed on my 9 year old car with Landm More

by kbreth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Dixon
Jun 08, 2009 -

Landmark Honda responded

kbreth Thank you for your positive comments about your service visit. Todd is an outstanding member of the service team. I will see that this information is posted on the customer comment board so the other team members will see your kind comments. Its reassuring to our people when they see customer speaking so highly about them. Cheryl Holt , customer service.

June 04, 2009

Took car in for warranty work. Called 20 minutes before drop-off on a Tuesday afternoon. "Can you take a last minute driver's side sun visor replacement?" "Sure, we can take care of that." Done in less More

by whymustidothis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service department
Jun 08, 2009 -

Landmark Honda responded

Prompt and courteous service is what Landmark is all about. Thank you for taking the time to respond with dealer rater. Cheryl Holt, customer service.

June 03, 2009

Sean Kearney has been great! Last year I drove across country and went to Landmark for routine maintenance for a 2006 Honda Accord. The price was decent, but the service was very friendly and thorough. More

by Markle1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Kearney
Jun 03, 2009 -

Landmark Honda responded

Dear Marke1 Fast and friendly service is what we are all about. Its nice to see such nice comments. We can handle almost all types of auto repairs. If it cant be performend inhouse we have a company set up to accomodate your needs. We frequently recieve comments about Sean, he is a true example of a team member that goes above and beyond. This is one to share with the service team. I will see that its posted on the customer comment board. Thank you for your positive comments. Landmark Service Department

June 02, 2009

This was a preventive maintenance service visit. From from the time I made my initial appointment request, through vehicle drop off and pick up, Chris was highly efficient and ensured that his team's wor More

by NoVaDriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 03, 2009 -

Landmark Honda responded

Dear novadriver We are please to see your kind comments. You mentioned several areas that we strive to succeed in. Having efficient friendly and imformative staff is key. Chris has been with Landmark for many years and sets the bar very high for his co-workers around him. Chris is very detailed and not much slips by him. In closing we thank you for all the positive comments about Landmark Hondas service department. Landmark Service

June 02, 2009

I deal with both Sean & Dave on a regular basis and they are both great. I never have a problem getting my car in or out when they promise it. I have referred them to many of my friends who are now also c More

by AEngel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Kearney & DAvis Sanita
Jun 03, 2009 -

Landmark Honda responded

Aengel, Having a quick and efficent service from people you can rely on and trust are important. Recommending Sean and David to family and friends tell us they are meeting all of your service needs. Sean and David have many years of service experience and have achieved the highest levels of training with American Honda. Thank you for your response. Cheryl Holt Customer Service

June 02, 2009

I have used Milton Cruz to service my Acura for years. I recommend this dealer to everyone - friends, family and coworkers. Milton has always been honest when it comes to my service needs and fair with pric More

by acuraluv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jun 03, 2009 -

Landmark Honda responded

Hello acuralv Milton was at my desk when reviewing your dealer rater survey. We are very pleased with Milton, he is outstanding member of the team. Milton takes care of the daily routes as a service advisor but is part of the management team for the entire service department. He enjoyes interacting with customers and finds satisfaction in being the person his customers will come to for help. Thank you for your response. Larry Shifflett Service and Parts Director

June 01, 2009

The quality of the service professional was beyond my expectations, he thoroughly explained the details of what was needed for my vehicle in a way that was comprehendable to someone who knows NOTHING abo More

by rhapsred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Sanita
Jun 02, 2009 -

Landmark Honda responded

rhapsred We read your positive comments about your service visit. David Sanita has been part of the Landmark team for 5 years now. David provides excellent care for his customers. He follows the belief that you should be treated like family. Customer care like this is a key factor with customers driving from miles around to have their vehicles serviced with Landmark Honda. Sincerely your service team