Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

As in the past- I find the service dept very efficient and convenient to deal with! From the check-in for service to the explanation of work that was done and checking out/payment was easily completed! and convenient to deal with! From the check-in for service to the explanation of work that was done and checking out/payment was easily completed! I have always felt very good about my experience there! More

This dealer use to be great, my family has been purchasing/servicing our vehicles there for the last 20 years. But my latest experience was far below satisfactory. I was scheduled for an oil change purchasing/servicing our vehicles there for the last 20 years. But my latest experience was far below satisfactory. I was scheduled for an oil change, at 11 am. An hour and half goes by, (for an appointment scheduled oil change and tire rotation, ya crazy I know) I was waiting in the waiting area when I get a call from the tech stating that they found a where a leak was coming from and I was over due for a transmission fluid change and doing so would replace the gasket and fix the leak, so I told them to go ahead and do it if they could get it done and I was in my jeep by 4pm, they assured me that wouldn’t be a issue. (Why didn’t walk 15 feet to the waiting room to talk to me instead of calling I don’t know). So I took an Uber home to continue to pack for a trip, 3:30 roles around without any communication, so I call and had to leave a message. I then get a notification that an Uber will be on its way, it’s 3:45. I get to the dealer at 3:57. No one expressed an ounce of urgency, I didn’t end up leaving there till 4:20 and being told that I needed a new front drive shaft for my jeep…. Which who knows maybe it does, but I didn’t have time to check since I was now over 20 mins late to my trip. Did they communicate that they were running behind? No, did they apologize? Nope. If I assure someone that something will be done in time and it’s not, you can bet I’m communicating with them as quick as possible. And I sure wouldn’t make them call me to find out communication. More

We made an appointment that was 3 weeks out. We showed up first thing on the day of our appointment, a Thursday. No call back that day. The next day we called at 1:30, 2:45, then 4:30. No one We showed up first thing on the day of our appointment, a Thursday. No call back that day. The next day we called at 1:30, 2:45, then 4:30. No one answered so we left messages. Finally the third day, Saturday, we drove there. No work had been done. We needed the vehicle to get to our volunteer commitment 150 miles away. Still no follow up call. Argggh! Very frustrating. More

Chris kept me informed of my status of my vehicle and got the service done within the timeframe peomised the service done within the timeframe peomised More

Always excellent service. Erik was awesome and explained everything and made it worth the wait. Erik was awesome and explained everything and made it worth the wait. More

Thorough and efficient ! Nice personnel and lounge to relax while waiting for the vehicle to be completed. Nice personnel and lounge to relax while waiting for the vehicle to be completed. More

Awesome service experience from beginning to the end. Quite rare these days. Than you all for the great service! Quite rare these days. Than you all for the great service! More

I just do oil change at this location. Worker is kind and great service for my experience. Worker is kind and great service for my experience. More

Excellent,customer service is excellent. They listen very well. Exceed expectations. Reason I come to this dealership. Trustworthy! They listen very well. Exceed expectations. Reason I come to this dealership. Trustworthy! More

Excellent customer service and communication throughout. Quick turnaround. On-time completion.Great price. High quality Quick turnaround. On-time completion.Great price. High quality More