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Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center
Sandy, UT
719 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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719 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center
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December 28, 2013
We brought our Jeep Grand Cherokee in last Saturday at around 9:00 am for routine oil change and multiple other issues. By 4pm we still had NOT received a call letting us know we could pick up our car. around 9:00 am for routine oil change and multiple other issues. By 4pm we still had NOT received a call letting us know we could pick up our car. My husband called and no one there could even find our vehicle in the computer! He was transferred multiple times and was told someone would have to call us back. We did receive a call by 4:45 stating they had "found" our car and that no one had done any work on it or even registered it in the computer! They said they were working on it immediately and would call us. After 5:00pm the service office closed and we could not call in and get a status or get our car back!! We were stuck without the car until we could call back Monday morning!!!! My husband called first thing and complained about this and was told our car was ready. We made arrangements to pick it up that afternoon and were greeted with very little apology for our experience and that we owed around $20.00 for a headlight replacement. Once we got the vehicle home, we noticed that the headlight replaced was NOT even the same color or brightness as the existing one. My husband called and left a message and has NOT received a call back! He asked for the service manager and was transferred to his voice mail and as of today has NOT received a call back! We are VERY dissatisfied with your service department and have purchased not just one but TWO vehicles from you and referred a family member there who also purchased TWO vehicles!! It is an inconvenience to us each time we have to bring a car in for service as we have young children and work schedules to accommodate. We also schedule some warranty work on our Wrangler a month ago for the back window and made arrangements to bring it in and leave it. A few hours later we got a call that you did not have the part in stock and that we would have to bring it back again! When I scheduled the appointment I specifically told them the issue! Why then was a part not ordered and made available!! Our next step is calling the General Manager of the dealership. We are very dissatisfied!!!! Kevin and Cathy Morgan More
by cathymorgan2013
Employees Worked With
Joe Edsall
Helpful December 23, 2013
Courteous, attention to detail of which service was due, timely completion of work. Additional work was recommended, some was chosen at this time, but remainder was not pushed on me. timely completion of work. Additional work was recommended, some was chosen at this time, but remainder was not pushed on me. More
by bobbrunner
Employees Worked With
Brandon Moll
December 20, 2013
A defective tire sensor was identified on my new 2014 RAM 3500 truck. Unfortunately the replacement part was on back-order. Trevor explained the situation to me and indicated that the replacement part would 3500 truck. Unfortunately the replacement part was on back-order. Trevor explained the situation to me and indicated that the replacement part would arrive in 4-5 days. I received an email notification in 5-days and made a service appointment the very next day. The part was replaced and Trevor returned the repaired truck to me in 90-minutes. More
by tvalkenburgh
Employees Worked With
Trevor Corbridge
December 20, 2013
My car was checked in promptly (even though I was 15 minutes early). I was told the charges and length of time for each service. When the technician found additional problems, I was notified quickly. minutes early). I was told the charges and length of time for each service. When the technician found additional problems, I was notified quickly. Brian patiently explained what needed to be done. I asked for alternatives, and he talked about the advantages & disadvantages. Because I didn't want to spend more than the old vehicle was worth, Brian tried to balance my needs and wants with the repair that I could afford. When the job was complete, the paperwork was explained to me in full, payment was processed efficiently. More
by bass64
Employees Worked With
Brian Stubbs
December 16, 2013
fast and efficient. service was performed much sooner than expected. all personel were courteous and friendly. will definitely come for service again when my vehicle is due than expected. all personel were courteous and friendly. will definitely come for service again when my vehicle is due More
by atozdogs
Employees Worked With
Larsen
December 14, 2013
Prompt service in scheduling my appointment and also at the service center. I have a LHM preferred card so I get 9.95 oil changes. I realy appreciate that. All the employees are friendly and helpful. I the service center. I have a LHM preferred card so I get 9.95 oil changes. I realy appreciate that. All the employees are friendly and helpful. I can count on the service being performed correctly. More
by lynda2324
Employees Worked With
Dallin Ames
December 14, 2013
I was greeted promptly. Made to feel welcomed. Offered a ride, but opted to wait for the car to be serviced. Service associate was polite and friendly.I a ride, but opted to wait for the car to be serviced. Service associate was polite and friendly.I More
by explorer19
Employees Worked With
Can't remember service assosiates name sorry
December 13, 2013
Warranty work done by service department.the work was done on time all problems corrected and so far everything is working great.staff was friendly and helpfull done on time all problems corrected and so far everything is working great.staff was friendly and helpfull More
by o9wrangler
Employees Worked With
cant remember name not on list
December 08, 2013
Continued level of customer service and the quality of service I receive from Trevor corrbige and Tyler mushbach keeps me coming back as a 4 year customer service I receive from Trevor corrbige and Tyler mushbach keeps me coming back as a 4 year customer More
by Jonathan salomon
Employees Worked With
Trevor corrbidge tyler mushbac
December 08, 2013
I drove in the Express Lane door Friday afternoon; Dallin came to assist me right away. I had no appointment so I asked Dallin if I could get an oil change. He said you sure can but it could take a bit long came to assist me right away. I had no appointment so I asked Dallin if I could get an oil change. He said you sure can but it could take a bit longer than usual because of a very busy day. I gave him a copy of sheet I had printed off the internet showing a $25 oil change. Dallin explained to be that that price was based on buying three oil changes at $25 per for $75. I did not want three oil changes but Dallin honored the $25 ad anyway. Dallin showed me to the waiting room and before too long he returned and informed me my car was ready to go. I was very impressed with the great service and the respectful and courteous service I received. More
by chuckcooper
Employees Worked With
Dallin Ames
