Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Larry H. Miller Honda Murray
Murray, UT
1,421 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,421 Reviews of Larry H. Miller Honda Murray
July 10, 2019
Never buy a car from Larry H Miller Honda Murry UT. My 16 year old bought a used car from Lary H Miller Honda last month. On the test drive, the air conditioning was blowing hot air at my f My 16 year old bought a used car from Lary H Miller Honda last month. On the test drive, the air conditioning was blowing hot air at my face. I was very concerned about it, and brought it up multiple times, asking our salesman to feel it. He said it wasn't a big deal and was just a fuse and it could be repaired in the shop that following Monday, since it was Saturday evening when we were purchasing the car. It was mentioned on our paper work. My son then brought it in multiple times, the sales guy was too busy some of the times, and when we left it with the shop, they said they couldn't fix it, and figure it out. After a month battling with them, they finally said we had to take it over to Chevrolet. Once Chevrolet figured it out, (a $1000.00 repair) Honda claimed to never claimed that they would fix it. My paper work was worded wrong and they only claimed that they would look at it. Then they wouldn't even cover the $170.00 diagnostic fee from Chevy. They even hung up on us when Chevy was trying to get the PO number from Honda to bill them. All I can say is they are soooooooo dishonest and xxxx. How mean, especially to my Sons first experience with buying a car. More
by Chevy
Employees Worked With
Dametrius, and his upline.
May 31, 2019
Crooks Terrible high pressure sales tactics while also being rude. No customer service, especially after you purchase a car. You actually have to train you Terrible high pressure sales tactics while also being rude. No customer service, especially after you purchase a car. You actually have to train your employees and have them practice to be this incompetent and rude. I purchased a used vehicle from Larry Miller Honda and the transmission failed after 14 months, 2 months after the warranty expired. Hmmmmm... all mechanics that evaluated the problem were all convinced that Larry Miller was negligent in that they knew the transmission would fail. I believe the technical term for this deanship is "CROOKS"! If you enjoy being treated like crap while being robbed, this is the place! More
by JVCLLC
Employees Worked With
Jim, Cameron, Scott
May 06, 2019
Made the deal! The sales manager and salesmen (we had two) really stepped up to the plate to make our deal happen and were able to fix a few things to make us happy! The sales manager and salesmen (we had two) really stepped up to the plate to make our deal happen and were able to fix a few things to make us happy! More
by dm
Employees Worked With
Iese, Jared
April 28, 2019
Frozen I had a service on my car just within the last three days. Jackson Browne and the technicians who worked on my car went above my expectations. They I had a service on my car just within the last three days. Jackson Browne and the technicians who worked on my car went above my expectations. They took great care of my car as they struggled to find out what was wrong. Jackson told me that they all thought there was a major issue with my car. The technician spent hours ruling out many major problems. The technicians were very thorough and made sure my car would be in great running condition. Jackson came in on his day off to notify me it was finished. Also, they could find nothing wrong. It seems my engine froze up. I was treated very fairly. They did a fantastic job of keeping me informed and taking care of my car. Thank you to all who worked on my car. Jackson, thank you. More
by happiness
Employees Worked With
Jackson and technicians
April 25, 2019
Service department and service manager drop the ball twice! This is our 6th Honda/ Acura and while I still love the brand I will not return to LHM when it's time to re-purchase. Here is why: I brought in my 20 This is our 6th Honda/ Acura and while I still love the brand I will not return to LHM when it's time to re-purchase. Here is why: I brought in my 2016 Civic for for its factory service. I had two issues in addition to the normal service maintenance. One was the leather on the interior side of the front passengers' seat that was not anchored to the seat frame, and the other was the cruise control was not regulating the vehicle's speed on a downhill slope. The leather turns out not to be tucked into the frame as it is on the driver's seat. I had to find this out not from the LHM service department/manager who never gave me a follow-up call. Instead I had to take the car to Ken Garff Honda where a service tech took me onto the lot where we checked another '16 Civic and discovered that the front passengers' seat had a similar untucked leather side trim. I left the sales manager at LHM a message with all those details and said he had lost two customers, my wife drives a 2014 CRV. I never heard a response from him. As a side note my wife just bought a new 2019 hybrid SUV, but not from LHM! The second and more troubling issue with my Civic is that the cruise conrol does not regulate and maintain the set speed on a downhill slope. I can set the speed at 25 mph on a local road and find the car going over 30 mph on a shallow grade. This being our 6th Honda/ Acura, and all the previous cars actually providing cruise CONTROL, I asked that it be checked. I was told that cruise control did not regulate downhill speed! That is contrary to what Honda of America Customer Service and the service tech at Ken Garff told me. I will be taking my Civic to KGH tomorrow to get the kind of customer service I was used to with my previous Honda dealerships. More
by garyj
Employees Worked With
I have misplaced the receipt from that service visit. I'm sure the dealership will have the record.
April 19, 2019
Incredible! From start to finish the whole team took great care of me! So glad I “kicked the tires” with them. I traded in a vehicle and purchased a new Accord. P From start to finish the whole team took great care of me! So glad I “kicked the tires” with them. I traded in a vehicle and purchased a new Accord. Pleased with the entire experience! More
by stanbate
Employees Worked With
Phil and the rest of the gang!
December 31, 2018
Smoke and mirrors crooks How many of innocent people's warranties do they get to keep i wonder? Bought a lemon used Honda Accord traded it in within a year I was told by finan How many of innocent people's warranties do they get to keep i wonder? Bought a lemon used Honda Accord traded it in within a year I was told by finance company to call them and get warranty money is refunded nothing but a run around it's been 3 months now when we purchased the car there was no paperwork given to us they keeps saying it was on a flash drive and never received one of them either More
by Brian 4250
Employees Worked With
Jesus, shaw,amy all of them!
October 23, 2018
Commission based-they only care about making money After taking my car in 4 times with a low tire pressure light, I was finally told that they found a nail in the sidewall that was unrepairable. They After taking my car in 4 times with a low tire pressure light, I was finally told that they found a nail in the sidewall that was unrepairable. They looked at the tred on the tire and insisted that I had to buy 2 new tires because replacing only one tire would cause pulling and other problems. When i bought the car from them, I bought an extra tire/road hazard warranty. As soon as they realized that THEY would be paying for the replacement tire, and not me, the story suddenly changed completely. The man I was working with for the warranty had not looked at the tred at all. The warranty will only cover replacement of the damaged tire. There is no need to replace a second tire. You wont have any problems at all. Its only a problem if you have a 4 wheel drive--you have a two wheel drive. I asked how he knew it would not be a problem when he hadn't even looked at the tred.."I don't make the rules" A month earlier I had gone in for my 15k checkup. Car said oil life was at 80%. "You need an oil change" Air filter is at 70%. "You need to change the air filter" Tires show even, normal wear. "You need an alignment" Engine is not dirty. "You need your engine compartment steam-pressure washed" "These are standard services we always recommend to every customer at 15,000 miles" Even if your car doesn't need them. They want you to fork out $400 for unnecessary services...just so they can make money. They don't care about the customer at all. More
by sbp3269
Employees Worked With
Josh
July 14, 2018
Outrageous diagnostic flat fee. I took it there for their expertise, and based upon their rating here. Given what they said they did to discover the problem, I’m told the tech likely I took it there for their expertise, and based upon their rating here. Given what they said they did to discover the problem, I’m told the tech likely spent less than 15 minutes getting the car to the hoist, discovering the problem, double checking stuff, and getting back to the lot from off the hoist. I’m pretty sure the tech didn’t get paid more than 25% their hourly wage for that 15 minutes, but the shop made more than their regular hourly shop rate. I expected to pay something, but not 5 times the equivalent of that 15 minutes. So they made 5 times what they would have for that 15 minutes on some other car, and the tech didn’t. For comparison, two examples from the past 8 months: We took a different car to a local non-dealership shop, and they spent a half hour diagnosing 2 things, and didn’t charge me a dime — dying alternator and transmission. Took a different car to a different local shop chain, and they spent 5 minutes looking under the hood and didn’t charge me anything — piston through wall. LHM Honda Murray lost a customer before they got one, and now have lost any others who I speak with. More
by qui gon jinn
Employees Worked With
Mark
May 02, 2018
Phenomenal service Akron is amazing, by the time I left with my car I felt like we were friends for a long time. He is always available and willing to do the best for t Akron is amazing, by the time I left with my car I felt like we were friends for a long time. He is always available and willing to do the best for the customer. More
by Elsa84084
Employees Worked With
Akron
