Larry H. Miller Super Ford Salt Lake City

Nic kian is a great sales person no pressure very knowledgeable on the cars he sales knowledgeable on the cars he sales More

F150 was scheduled for door latch actuator recall Monday morning at 7:45. This is a one hour labor project. Called service department at 3:00 service tech was not avaiable so left message asking if service morning at 7:45. This is a one hour labor project. Called service department at 3:00 service tech was not avaiable so left message asking if service was complete. At 4:00 same service tech not available again asked for callback with status of repair. Next morning called asked for service manager who's not able to take my call. Went to dealership that morning. Service had not been started therefore asked to terminate service contract. They delivered f150 to front of store latch not replaced and wet on 3 sides dry on passenger side. Not sure what the wet car treatment was all about since waterspouts are not the look I want let alone one side being dirty. More

My vehicle was built during COVID and had some defects. E.g. the wiring harness for the parking brake was just wrapped in tape, so of course it corroded in the winter salt. My parking brake failed as a res E.g. the wiring harness for the parking brake was just wrapped in tape, so of course it corroded in the winter salt. My parking brake failed as a result, and Ford says it's not technically a SAFETY hazard, so I have to pay out of pocket to have it fixed. It takes a week before they will even look at it. No loaner, even though the failure was on their part. $700 bill to fix their problem. I've had issues like this repeatedly with them. Avoid this dealership, and Ford in general. More

Nic Kain was amazing to work with! Took amazing care of us! Very up front! Took amazing care of us! Very up front! More

Today I brought my mustang in For the second time in less than a month. There was a recall on it and in addition to the recall, the screen in the middle only connects some of the time. When I dropped off the than a month. There was a recall on it and in addition to the recall, the screen in the middle only connects some of the time. When I dropped off the car at the scheduled appointment this morning they said they only do recall on Saturday. (I feel like they should have mentioned that when I scheduled The appointment and they asked why I was bringing it in and they I mentioned BOTH issues. They did not let me know only one of those things could be completed. I scheduled another appointment a couple of weeks ago, and spent half the day without my car only to find out they did not have the recall part in stock? Why would you schedule an appointment without the parts available? They also did not attempt to fix the middle screen then either. Now I have to schedule a third appointment to fix the middle screen. xxx??? When I called to schedule this last appointment I was frustrated and the man I spoke with said something like—- I don’t have to talk to you when you speak to me this way. I didn’t cuss at him, I didn’t call him names, when you don’t do your job and I have to live with out my car and not work, I get to be frustrated, princess. Especially if I have to bring my car in 3 times in one month to have the same things I originally scheduled done. They would not provide a loaner car either. 85000$ for a car that does not work reliably in less than a year is unacceptable. Throw in really lousy customer service at Larry H miler Ford in Draper and it will be the last Ford I ever buy. More

Eric Timothy was a superstar with a lot of knowledge of all things cars. Would shop here again even though it’s never been the same since being bought out from the Millers. all things cars. Would shop here again even though it’s never been the same since being bought out from the Millers. More