LeadCar Honda Yorkville

Unbelievably unprofessional! I purchased a certified preowned 2011 crosstour from carbone Honda of Yorkville 4 weeks ago . after signing contracts , a lot of handshakes and smiles I purchased a certified preowned 2011 crosstour from carbone Honda of Yorkville 4 weeks ago . after signing contracts , a lot of handshakes and smiles , our sales man went to get the plates etcetera from the office . as it turns out they did not have a title for the vehicle . the manager assured us the title would be expedited and it shouldn't take long . each week we were placate when our salesman. ...said the title should be there any day. Well. as I have said , that was 4 weeks and a check for $ 8000 cashed ago . the car was on my insurance , my son was supposed to take my old car as he is limping along with a clunker , my car payment was due today ,I was planing a vacation road trip in my new car , and I just found out yesterday after numerous un answered phone calls e mails and texts that they are still trying to find the original owner . the former owner leased the vehicle when it was New and the vehicle was auctioned and sold to carbone over 2 years and 20,000 mystery miles ago . and they don't have the documentation for it yet . how unprofessional is that ? I expect something like that to happen at a small under the bridge auto kind of place , which is why I went with a large dealership to begin with . they have had ample time to rectify the situation . I was expecting my car any day and to find out they haven't even contacted the owner after 4 weeks was mind blowing . no one has apologized or offered to let me look at other cars in stock or to return my $8000 down payment . down payment was made with the anticipation of taking delivery of my car that day and it should not have been cashed before I got my car . since no one seems to be able to talk to me I am considering retaining an attorney in order to get my money back . all I can say is buyer beware . don't sign anything until they hand you the title and the plates . carbone has a no cool down period policy so once they have you you are at their mercy . all the excitement of buying a New car has been completely ruined . my advice is to shop elsewhere . More

Fraud I traded my 2014 CRV or a 2016. They never paid off the 2014 after the trade and it showed up as a negative on my credit report. I presently have th I traded my 2014 CRV or a 2016. They never paid off the 2014 after the trade and it showed up as a negative on my credit report. I presently have the attorney general's office investigating them More

Junk Cars!! They sell your info!! DO NOT BUY FROM THEM! THERE CARS ARE JUNK! THEY WILL MAKE YOU FEEL LIKE YOU ARE THE LIAR... THEY ALSO HAVE SOLD MY PERSONAL INFORMATION TO SURVEY C DO NOT BUY FROM THEM! THERE CARS ARE JUNK! THEY WILL MAKE YOU FEEL LIKE YOU ARE THE LIAR... THEY ALSO HAVE SOLD MY PERSONAL INFORMATION TO SURVEY COMPANIES!! WHEN THEY CALL IT SHOWS UP AS CARBON HONDA BUT ITS A SOLICITATION... ITS WORTH A DRIVE TO A DECENT DEALERSHIP More

The SUV arrived with sales agreement increase of $2,000!! Salesman Carmelo called me due to my online search for a new SUV. We spoke several times via telephone and text messages. I clearly stated that I Salesman Carmelo called me due to my online search for a new SUV. We spoke several times via telephone and text messages. I clearly stated that I did not want to discuss (haggle) payment amounts or price. I told and texted him the exact amount I would put down, the amount of the monthly payments and the number of months to be paid. At first he said no deal. He called back, saying that he had called around and could find me the car that I wanted for my terms that he would email to me. I received three emails thanking me for choosing their dealership but no copy of a proposed sales agreement. When Carmelo told me the car was 4 or 5 hours away, I was surprised saying that it was too far away. Carmelo said no problem I'll have it delivered. I repeated the terms I offered to buy the SUV for asking again if there was any increase. He said the paperwork would arrive with the vehicle call and talk me through the process. When the SUV arrived, a 5 hr. trip; the sales agreement had an increase of $39+/- per mth and 3 mth. more than I had stated in my proposal. I was, to say the least, upset. I then spoke to Carmelo and three other people by phone to try to get the agreed upon terms of sale. I was told by Carmelo that "I was trying to steal the car" at that price. I told him that I was very clear about what I would pay, asking him to check the text message that I sent to verify my offer. He averted talking about my offer so I refused the delivery of the car. More

I recently moved and needed a 4wd vehicle. I traded in my car for a 2011 Honda CR-V and was foolish enough to take their Salesman (Tim Clark) at his word that he would add Btu-tooth to the vehicle if I took car for a 2011 Honda CR-V and was foolish enough to take their Salesman (Tim Clark) at his word that he would add Btu-tooth to the vehicle if I took the deal. Well now they are saying that it was not supposed to be free and want more money from me. I tried to talk to one of the sales managers which flat out told me if it was not in writing then it was not approved. I will never do business with them again. Lesson learned, get everything in writing as they have no consideration for their customers. More

Similar problems as other person mentioned. Temperature light came on after 1 WEEK of ownership of a new 2013 Civic. Took in for 1st oil change. Problem not solved. Light still comes on (now have 7500 mile light came on after 1 WEEK of ownership of a new 2013 Civic. Took in for 1st oil change. Problem not solved. Light still comes on (now have 7500 miles). Went again and after being patronized by an arrogant service rep, was told I didn't need an oil change (OK = good) but they couldn't fix the light issue. Really? With a new car? And none of the functions of the car were explained to me....probably b/c my salesperson Jay had little clue about the actual car he "sold" to me. Once Carbone Honda gets your money you get a lot of lip service. Then when you return for routine service they overcharge.... and I question how much they really do behind closed doors in the "garage" other than charge you tons of money &/ treat you like you (the customer) like an idiot (especially like a "dumb girl"). This is well known in the community. I kick myself for going there, but was desperate to get a new car. I can assure I will not return when I trade in. One savior is the Civic itself. I do love it. More

Purchased a new Honda Civic there. We take it back for service. Paid for an oil change - overpriced, arrogant service. After 1,200 miles our service light comes on indicating 15% oil life left. Not sure i service. Paid for an oil change - overpriced, arrogant service. After 1,200 miles our service light comes on indicating 15% oil life left. Not sure if they even changed the oil - not happy. More

Check engine light came on while on a road trip. Brought it here and even though they had 8 cars in the bay, they came out to check on it and spent about 20 minutes with us. THANK YOU! it here and even though they had 8 cars in the bay, they came out to check on it and spent about 20 minutes with us. THANK YOU! More

Tim at Carbone Honda was amazing. He can really work magic! He went above and beyond for us to get us the best car in our price range and get us out of a car that another dealer that sold us the car wou magic! He went above and beyond for us to get us the best car in our price range and get us out of a car that another dealer that sold us the car would not. We only had the car for 7 months and the other dealer was horrible and would not stand by it, but Honda got us out of it and into a car 3 years newer with 20,000 less miles on it with many extras! We are extremely happy and feel like we received even more than we asked for. THANK YOU TIM!!!!! (note now the entire family is going to this dealership and particularly this salesman) More

The most amazing experience ever...Second purchase of new 2013 Honda CRV , my daughter also leased a new CRV and son purchased used vehicle, all within a week. All working with Timothy Clark. Great experien 2013 Honda CRV , my daughter also leased a new CRV and son purchased used vehicle, all within a week. All working with Timothy Clark. Great experience, friendly, courteous, and FAIR...where can you walk away feeling like they treated you more than fairly and like you were part of their Honda Family...Truly amazing, from start to finish..Wont go anywhere else... Truly blessed to find this dealership and the amazing staff..Thank you More