LeadCar Honda Yorkville

The problems started when the sales person I was working with disappeared before the final paperwork was signed. After 3 days of calling with questions, I was finally told that he no longer worked there. Fr with disappeared before the final paperwork was signed. After 3 days of calling with questions, I was finally told that he no longer worked there. From then on I was shoved around from manager to manager who then would hand me off to some other employee. My requests like repairs of scratches and floor mats and the tank of gas I was promised was always met with "I will look into it" which they never did. Finally got what I was owed after asking for it from at least a half dozen people at least 2 dozen times over several days. Unfortunately it did not end there, I am from Connecticut so I received a 30 day in transit permit with a promise that Carbone Honda will handle the registration and I did not have to worry about a thing. With 12 days left of the permit, I started calling asking for an update on my registration. I received more "I will look into its" and never a return call (I called almost every day). Needless to say, My in-transit permit expired 3 days ago, supposedly, the car is registered, but I have not received my registration or even a Fed Ex tracking number since it is "in the mail" so I am not comfortable even driving the car. To sum it up, I will never buy another vehicle from them. It has been nothing but a stressful, unsatisfactory experience. I felt like as soon as they knew I wanted the car, they felt like they could brush me off. More

I bought a car on Sat. A 2012 CRV EXL. Wife wanted it in silver with a charcoal interier. Salesman called back to say they can't locate one. I am really disappointed. Price of our trade in was excelle in silver with a charcoal interier. Salesman called back to say they can't locate one. I am really disappointed. Price of our trade in was excellent. No problem with the paperwork. They just can't seem to get me a car with the color we prefer. This is a first for me. I have bought 4 new cars through Carbone Auto in the last 8years. Have had them serviced at the dealership also. I know the sales staff including the sales manager...a truely disappointing experience/ More

I had spent a lot of time looking for a car dealer that would give me a fair price in upstate new york. I visited several dealerships, and while prices (and then bargains offered) were pretty much the same would give me a fair price in upstate new york. I visited several dealerships, and while prices (and then bargains offered) were pretty much the same, I did notice one thing about Carbone Cars: The salespeople that I talked to weren't only interested in selling me a car. The lady and gentleman that I spoke to were both interested in answering my questions instead of forcing me out the door, and after I said I'd have to think about, there was no objection from them at all. I'm going to buy my car from Carbone Cars - the price was right, but I was more happy that I didn't walk into a firing squad as soon as I stepped onto the lot. More

I e-mailed Carbone Dealership for an internet price on a new Honda Accord as I also did with other Honda Dealers in my area of Syracuse. Carbone being the farthest away from me. I have never dealt with Car new Honda Accord as I also did with other Honda Dealers in my area of Syracuse. Carbone being the farthest away from me. I have never dealt with Carbone, but I did receive an e-mail from Carbone with a bottom line price which was higher than the Consumers Report recommended as being the lowest you could get. I received a call from Tom Abbatercola that same day and we discussed price and without going to the manager (like they all do) he came down to Consumers Report bottom line. Asked if I had a trade, I said I did and he gave me the best price I could get around Syracuse. My wife and I took the one hour ride to Carbone's Dealership and drove a new car home that day. They are all great there at Carbone and I would recommend this Dealership to anyone. I have not had any service as of yet. Paul More