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Lehman Buick GMC - Service Center

Miami Gardens, FL

4.4
331 Reviews
Call Service Center (786) 718-1172

331 Reviews of Lehman Buick GMC - Service Center

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April 26, 2024

This Dealership is exceptional when it comes to having ur vehicle serviced and maintained!! The Employees are very informative and great customer service More

by LADYROM08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Cuartas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jancarlo Boan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Isabel Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Odele Ferre
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Alpi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Antoine Hinds
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Castillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 25, 2024

I came here and saw Juan nunes, he was the best service advisor took Good care of me More

by Osvaldo casanas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Cuartas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Nunes D'eramo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Sandino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Lehman Buick GMC responded

Thanks for the kind words, Osvaldo! Customer satisfaction is our top priority, and we're glad Juan went above and beyond for you. We greatly appreciate your business at Buick GMC of North Miami and hope to serve you again!

Helpful
April 24, 2024

They made me pay $330 just to look at my truck then asked $8000 to repair a xxxxing oil leak. I don’t know how much they pay their mechanics but they are xxxxing mad if they think anyone would pay that. No w More

by Thatguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doreen Weiss
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Lehman Buick GMC responded

We regret to learn about your experience and understand the frustration that can come with repair costs. Our goal is to maintain transparency in our pricing, so it's disconcerting to hear that you felt otherwise. If you would like to address this matter further or have any other concerns, please do not hesitate to contact me directly at ivansandino@lithia.com. Thank you, Ivan Sandino Service Manager

Helpful
April 22, 2024

Poor communication with customer. Vehicle brought to the workshop for the first maintenance and to check on an issue with the breaks. 6 days on the workshop but the issue is still the More

by Manuel Montes
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Nunes D'eramo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Workshop manager.
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Apr 23, 2024 -

Lehman Buick GMC responded

Manuel, Thank you for taking the time to share your experience and bringing this to our attention. We understand your disappointment when expectations aren't fulfilled, particularly concerning vehicle maintenance. Kindly email me directly at ivansandino@lithia.com with your preferred contact information so that we can discuss your situation. Ivan Sandino Service Manager

Helpful
April 18, 2024

Doreen makes it very professional, but the prices have gone sky high in just a couple of years. More

by Teacher lady
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Lehman Buick GMC responded

We appreciate you taking the time to share your feedback with us. It's wonderful to hear that you found Doreen's service to be professional. We understand your concern regarding the prices. Your feedback is incredibly valuable to us as it helps us identify areas where we can improve. As we continue to refine our offerings at Buick GMC of North Miami, we will certainly take your comments into consideration. If there's anything else we can do to assist you, please don't hesitate to reach out to us.

Helpful
April 17, 2024

Great service . I can’t complain about my services. The dealership will alert you on what you need for your service. More

by CHAMPIONTECKENTERPRISELLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Lehman Buick GMC responded

We appreciate your positive feedback! At Buick GMC of North Miami, our team is dedicated to keeping you informed and delivering outstanding service. To ensure we earn five stars from you next time, please don't hesitate to let us know how we can further exceed your expectations. Thanks for choosing us!

Helpful
April 17, 2024

I had an appointment and they took my car right away. Everything was done promptly! I was very satisfied ! More

by MARYWOHLMUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Alpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Lehman Buick GMC responded

We're glad to know our service team at Buick GMC of North Miami got you back on the road in no time, Mary. We'll be here whenever you're ready for your next visit!

Helpful
April 13, 2024

Doreen has been my service advisor for 9 years and always professional , a great asset to the department! More

by parisv55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Lehman Buick GMC responded

We're so glad to know that Doreen has been providing you with excellent service for nearly a decade at Buick GMC of North Miami! We appreciate your loyalty and kind words. Travel safe and come see us again whenever we can next be of service.

Helpful
April 11, 2024

Service was slow, despite an appointment, and customer service was dissapointing. Hoping vehicle service was done well. More

by AVGAV
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Castillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Lehman Buick GMC responded

We're sorry to learn that your experience with us didn't meet expectations. We aim for efficient service and strong customer interaction, so it's disappointing to know we fell short this time. Your feedback is valuable in helping us improve our services moving forward. If you'd like to discuss further or have any concerns about the vehicle service, please don't hesitate reaching out directly. Thank you, Ivan Sandino - Service Manager - ivansandino@lithia.com

Helpful
April 11, 2024

The waiting area sucks, small and no free coffee and always freezing cold long sleeve clothing needed More

by ANTHONY_D_GRANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Llerandi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Lehman Buick GMC responded

Anthony, I'm sorry to learn that our waiting area didn't meet your expectations. We aim for comfort and convenience for all of our guests, so we appreciate this feedback. If you'd like to discuss any improvements or other concerns further, please don't hesitate to reach out directly. Thank you, Ivan Sandino - Service Manager - ivansandino@lithia.com

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