Regarding Steve- As a customer I felt I was pushed out the door and given very little customer service. Initially, when Steve pulled the vehicle up for us (probably the only good thing he did) he never went through and explained anything. When coming back from the test drive he never greeted us, he sat in his office looking at his phone. We had to walk over to his office after the receptionist told us, yes he seen us in the lobby waiting. When discussing the vehicle he was very blunt with helping on answering any questions, especially on the price he would keep saying "sorry its not my money." I understand car sales as I once sold them myself however when someone says they have room to move on the vehicle then a minute later says well its not my money to give away, that was frustrating. Up until this point I was fine with my experience but here is where I will never recommend Lenz. We excepted full price on terms of a few minor defects fixed. We did a walk around the car and Steve battled with me on everything I pointed out. Example, one of the things I noticed was the windshield wiper, it was visibly bent and damaged, he says "I don't think its that bad." I had to remind him again before taking delivery to replace it. Another example, whoever owned it last waxed the vehicle but waxed the whole bumper which was plastic and other plastic parts, I asked if he could get it removed, he says "well not sure if we can, its not that bad." Are you kidding me, I'm spending $45k on a vehicle and white xxxx is all over the bumper! Last the front windows were after market tinted and I asked to have it removed, it was NEVER removed. When taking delivery he never showed us anything on the vehicle (I can verify that he never showed us or looked at the interior as the price tag and DEALER PLATE were still sitting in the back seat, which I still have), never showed us the service center (which I will never use), basically handed us the keys and walked away! As a customer I know what I wanted for a vehicle and it absolutely was an easy sale for Steve, to be fair he was nice but there was NO effort in customer service. You probably will blow this e-mail off but as a current business owner I would be very upset to hear one of my employees treat a customer this way, especially if it's his job.
Regarding Sam - Sam was a very nice individual and helped us above and beyond with financing options. This is why I gave a 4 star rating in friendliness. The situation with Sam could be human error but this put my opinion over the edge regarding Lenz Truck. We put $12k down payment on our vehicle but because it was an impulse buy that day the money was not in our account. Sam told us "no problem, would you like to have me hold it until Wednesday," I said great we would appreciate it. Well, it was deposited on the Tuesday June 2. Due to lack of funds in our checking account we have several overdraft fees we now owe, which I feel the dealership should reimburse for. When you say your going to hold a check for a certain time period I trust you would do that. Wednesday would have worked fine, the check would have cleared and I probably would have forgot about all the other xxxxxxxxx and wrote an much better review but the overdraft fee topped everything!
I am very upset with the whole experience, the only good thing that came out of the deal is we love the vehicle. I will never recommend Lenz Truck to anyone!
I Recommend This Dealer:
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