If you want the short story... Go to Lenz Truck Center. They are the best. Ask for Mike. You will not be disappointed. Five stars all the way.
If you want the whole story, read on...
Over the past few months, it became apparent to my husband and I that he needed a new truck. We knew that he wanted a used Toyota Tacoma TRD Sport, but we weren't sure where to go. We live in Madison, and have only been in Wisconsin for two years, so I did my research online with cars.com and autotrader.com to look for dealers in the area. Our local Toyota dealers had some, but they seemed a little aggressive (we drove through the lot, and a salesman came out from inside and started chasing us down). We are not fans of high-pressure sales techniques, so we left. The other dealers in town just didn't have exactly what we were looking for. Through the above mentioned websites, we found a few trucks that we were interested in. We chose to go with one of the Toyota dealers in Milwaukee. They had, what appeared to be the perfect truck. We requested information, and my husband talked with our assigned dealer on the phone. He said he sounded like a 'fast-talker', but he was still interested in looking at that truck. So, we both took a day off from work (to avoid the weekend crowds) and went to Milwaukee to get this truck. I cannot fully express in words the disappointment we experienced. The dealer was nothing short of arrogant, condescending and rude. He lied about the condition of the vehicle and actually laughed at our potential trade-in. We left, disgusted and hopeless. We stopped by another car dealer on our way out of town, and they were no better. We were convinced we were never going to find the right truck or dealership.
That night, after my husband went to bed, I went back to those websites again and found the perfect truck at LENZ Truck Center. It all looked great online, but I was hesitant (considering our experience in Milwaukee). I did some messaging with a customer service representative, and sent my email requesting more information about the truck. The next day, I got an email from Mike Buhler. He called me and I was able to briefly explain our experience in Milwaukee and express our fears and hesitation. I asked him if he could please be honest with me about the condition of the truck, so we didn't drive all that way just to be disappointed again. He said he would go out right then and double check the condition of the truck and get back with me. He did get back with me within 15 minutes (as promised) and gave me his word that everything was clean and in good working order inside and out. We were concerned about driving a distance, only to be let down once again. I called my husband, sent him the information on the truck, and expressed that I really trusted Mike. We talked about it and decided to go up that night when I got home from work. Mike was with some other customers when we arrived, but he was able to come out briefly and meet us. He told us to go out and look at the trucks and let him know if we wanted to take a test drive. We did, and were happy with the truck. We went back in and Mike spent time talking with us and getting to know us. We felt that he genuinely cared about our happiness. Mike's willingness to listen to our concerns and be patient with us showed he has a great deal of integrity and compassion. He made the whole process painless and as smooth as possible.
Once we agreed to the truck price and the value of our trade in, we met with the finance manager, Dave Reilly. This was an equally pleasant experience. He found us the best rate and told us a little bit about our lender and even told us where to find the branch in Madison (they work with many lenders to find you the best rate). The whole process with Mike and Dave took about 90 minutes from start to finish. We were back on the road in no time, in the perfect, very high quality 'new-to-us' truck.
Thank you so much for everything, Mike, Dave, and Michelle. We cannot express our gratitude enough. We are absolutely satisfied with the entire experience of working with all of you. The whole process exceeded our expectations. I couldn't wait to write this testimonial as I can't say enough good things about this dealership. They have taken all of the pain out of buying a used or new car. Lenz Truck Center will be our auto dealership from hear on out. We highly recommend them to anyone with their future vehicle needs.
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The receptionist, Michelle