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Lexus Santa Monica

Santa Monica, CA

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1,309 Reviews

1501 Santa Monica Boulevard

Santa Monica, CA

90404

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1,309 Reviews of Lexus Santa Monica

December 15, 2018

Best experience They are respectful and helpful. This was the best car leasing exuive had in my life. I promise to tell everyone I know looking for a Lexus to c More

by Dance4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Sullivan, Ron Holbrook
Dec 17, 2018 -

Lexus Santa Monica responded

Hi Dena, Thank you so much for your kind feedback and recommendation! It is a pleasure to hear that your leasing experience with Ron and Sean was so straightforward and efficient, and we are overjoyed to hear of your satisfaction! We hope you enjoy your new Lexus, and we hope to serve you again in the future!

December 14, 2018

SANTA MONICA LEXUS IS AWESOME! I am on my second lease and love love love it!! Bob Lattimore is so kind and professional and friendly. He make me feel comfortable and confident abo More

by Cindyangel977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Levenson
Dec 17, 2018 -

Lexus Santa Monica responded

Hi Cindy, Congratulations on your new vehicle! We are thrilled to hear how happy you are with your second lease, and we are so glad that Bob ensured that you were fully satisfied and confident in your decision! We appreciate you taking the time to leave us this very kind review, and we look forward to continue serving you in the future!

December 14, 2018

Don't forget to check in with client My service guy, Richard, told me my car would be ready between 1-2:00. At 2:45 I called Lexus, since no one had called me. We played phone tag. Finall More

by AKinSM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Doherty
Dec 17, 2018 -

Lexus Santa Monica responded

Thank you for taking the time to share this feedback. it's always a pleasure to hear from our customers, and we will be sure to utilize your review to enhance our service in the future. We're pleased that your visit was positive overall, and we hope to hear from you again when you are ready for your next service. Regards, Ed Meyers, Service Director

December 14, 2018

C Young Rocks Christopher Young was very knowledgeable and had the correct required service done on time. He knew what discounts could be applied and used them ver More

by GB123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Young
Dec 17, 2018 -

Lexus Santa Monica responded

Thank you for leaving Chris this wonderful review! We are so glad that he was thorough in ensuring that your vehicle was well taken care of and that you were provided with the best deal possible. It is our pleasure to serve you, and we hope to hear from you again when the time comes for your next service! Regards, Ed Meyers, Service Director

December 13, 2018

Excellent service all around! Our salesman, Ron Holbrook, was fantastic in finding the exact car that we were looking for and giving us the best deal possible. Gabriel showed us th More

by acwettig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel, Tim Nelson, Ron Holbrook
Dec 17, 2018 -

Lexus Santa Monica responded

Congratulations on your new vehicle! We overjoyed that Ron could be of such great assistance to you in helping you find the perfect vehicle for the best deal. We appreciate your confidence and loyalty to our dealership, and we look forward to continuing to serve you in the future!

December 12, 2018

Easy to get service I was very impressed with the technology and communication with my recent service appointment for my Lexus. The service representative let me know I More

by Dr richardson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando cordon
Dec 13, 2018 -

Lexus Santa Monica responded

Thank you so much for your wonderful review and 5-star recommendation! We are delighted to hear that Armando was able to diagnose and resolve your automotive issue and ultimately impress you with his service. It's our goal to ensure that our guests' experiences are as smooth and hassle-free as possible, and we hope that you will continue to allow us to do so for you in the future. Drive safely.

December 11, 2018

Excellent service. Armando Cordon was a terrific service advisor. Pleasant and totally professional. I came late in the day without an appointment to check on a safet More

by CarGirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Cordon, , Eddie Barajas
Dec 12, 2018 -

Lexus Santa Monica responded

Thank you so much for your wonderful feedback. We are overjoyed that Armando and Moises were thoroughly and efficiently able to take care of your vehicular needs, as your safety is our utmost priority. Pressure-free and hassle-free service is our goal, and we are proud to know that you are so content with your visit. Please let us know how else we may serve you in the future.

December 09, 2018

Ray was an excellent rep. I had a great experience. Clear and concise on all levels. Also was willing to go the extra to make customer satisfied. Great place! Thank You More

by BAllen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray James
Dec 10, 2018 -

Lexus Santa Monica responded

Hi Barron, Thank you for the 5-star review! We are so glad that your recent service experience with James was thorough and efficient. It is our goal to secure your confidence and satisfaction, and we look forward to continuing to serve you in the future. Regards, Ed Meyers, Service Director

December 08, 2018

Excellent service Chris Young is an exceptional service writer, providing communication throughout the service day which allows me to better schedule my busy day. His f More

by Mnm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Young, (Santa Monica service)
Dec 10, 2018 -

Lexus Santa Monica responded

Thank you so much for leaving Chris this very kind review! It is a pleasure to hear how confident you are in his efforts, and we are delighted to hear that he ensured that your recent experience was so thoroughly informative and efficient. Please let us know if there is anything more we could assist you with in the future. Regards, Ed Meyers, Service Director

December 06, 2018

professional , knowlegable organized ,professional, excellent review of my car service.Patrick Levenson was my service rep.he gave me a very detailed report of the conditon of More

by mfmarble
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Levenson
Dec 07, 2018 -

Lexus Santa Monica responded

Thank you for leaving us this 5-star review! It's so great to hear of your contentment with the thorough, informative, and transparent service that Patrick provided you with. We hope that you will continue to confide in us to offer you the same quality service in the future.

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