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Lexus of Albuquerque

Albuquerque, NM

4.7
651 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 651 reviews

February 01, 2017

Excellent Agent I visited Lexus in Albuquerque to look for a car and Jonnalyn helped me. She well explained the cars that they offered and what would be great for me More

by Nohvuh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonnalyn Rose
Feb 02, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your review of Jonnalyn and Lexus of Albuquerque. We are glad to hear you had an enjoyable experience. Thank you.

February 01, 2017

Rc350f Jason was so helpful to me as a Costco member. With his encouragement I came into the dealership. He also did a great job of keeping me appraised ab More

by Lex350f
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez, Eric Diaz, Jason Kirkpatrick, Wright Zimmerly
Feb 02, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your experience. Jason is a true professional and he always gladly goes that extra mile for all his customers. Thank you!

February 01, 2017

Wouldn't have bought without Mr. Zimmerly! Wright was very patient. Answered all questions and never pressured me. He really sold the product and made me feel good about trading in a top l More

by 16rc350f
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez, Eric Diaz, Wright Zimmerly, Rob Jordan
Feb 01, 2017 -

Lexus of Albuquerque responded

Your sentiments in your review title, "Wouldn't have bought without Mr. Zimmerly", have been resounded by many of his customers. He has a loyal following even though he has only been with us for a year. That's because he gives his customers an experience of what it should be like to buy a car. He and our entire staff at Lexus of Albuquerque thank you.

February 01, 2017

Memorable and enjoyable shopping experienced I traded in my old LS and purchased a 2017 CT 200h vehicle - the process was seamless. A huge thank you to our Sales/Leasing Consultant, Jonnalyn Ros More

by Mrs.Sunflower
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonnalyn Rose
Feb 02, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your story. Jonnalyn already has a loyal following of customers for only having been in the business for 1.5 years. This is because of all the adjectives you used to describe your experience. Thank you and enjoy your CT!

February 01, 2017

Outstanding comprehensive service from Jonna Lyn. I've had the pleasure to purchase two Lexus from Alb. Lexus. Jonna Lyn was my sales rep both times. Her service was beyond excellent. She was personab More

by Magicmike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonnalyn Rose, Robert Estrada
Feb 01, 2017 -

Lexus of Albuquerque responded

Thank you for sharing your experience and expressing your sentiments about Jonnalyn. She is a true professional who takes great pride in giving her customers the best car buying experience they've ever had. She will pick up right where she left off when you're ready for #3! Thank you.

January 31, 2017

Wonderful experience with Kassandra Kassandra was very helpful from the start. I had a non-sales issue at the dealership and Kassandra jumped right in the resolve the issue. Then, when w More

by Happy in Albuquerque
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez
Jan 31, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to comment about your dealings with Kassandra. She is a wonderful asset to Lexus of Albuquerque and we and her customers are blessed to have the opportunity to work with her. Thank you!

January 31, 2017

5 star experience because of Wright Zimmerly When I wanted a newer, larger vehicle I asked Wright for his help. He went above and beyond for me!! He found me a great deal on a spotless, gorgeous More

by Hot21mess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wright Zimmerly
Feb 01, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your experience about working with Wright. To emulate your words, his loyalty, kindness and patience are what make him who he is. He is passionate about everything he does which is why he has such a loyal following of customers. Thank you!

January 31, 2017

A partner on my search for the right car From my first meeting with Shane, I felt his genuine interest in helping me find & purchase the right car for me. No heavy pressure tactics, but rathe More

by Happycustomer
Recommend Dealer
Yes
Employees Worked With
Shane Crabtree
Feb 01, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your experience in working with Shane. He is incredibly knowledgeable and someone who is always downloading information to better serve his customers. Lexus of Albuquerque wishes you continuous enjoyment of your car and thank you!

January 31, 2017

This is how car buying SHOULD be I have purchased 4 different cars from 4 different dealerships over the past 8 years. Needless to say I have had my share of car buying experiences. H More

by jazerbe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
on a side note, Robert Estrada is my service rep. and he is also amazing!!, Wright Zimmerly
Feb 01, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your story. After four cars in eight years and to hear you now regard yourself as a Lexus customer for life is a wonderful compliment to Wright Zimmerly. Between Wright in sales and Robert in service, we are confident you will indeed stay our customer for life. Thank you for sharing!

January 31, 2017

Execellent Experience This was my first time purchasing a Lexus, and The experience was excellent. Wright Zimmerly was my sales person, he made sure the process went smoot More

by GraceC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wright Zimmerly
Jan 31, 2017 -

Lexus of Albuquerque responded

Thank you and congratulations on the purchase of your first Lexus! That's always nice to hear. You hit the Sales Consultant lottery with Wright Zimmerly as he is a true professional. Enjoy your Lexus!

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