Lexus of Albuquerque

Great Customer Service Great customer service! Found the car we wanted online. When we arrived Matt immediately got us setup and told us to take it around for a bit. We nego Great customer service! Found the car we wanted online. When we arrived Matt immediately got us setup and told us to take it around for a bit. We negotiated a deal with Matt and the owner Tom, wrote a check, and had our new to us car. Everything was very straight forward and the staff was very courteous (we had children with us who were beyond bored). My husband noticed during the test drive that the alignment needed to be tweaked. Tom and Matt promised that they'd do it for free and just bring it back in at our convenience. I brought it in a couple of weeks later and there were no questions asked. Alignment was done and vehicle was washed all free of charge as promised. More

Unethical sales; price gouging in service I custom ordered my SC 430 in 2003 and paid fully in cash. After a four month wait, I learned that my car had arrived several weeks before and instea I custom ordered my SC 430 in 2003 and paid fully in cash. After a four month wait, I learned that my car had arrived several weeks before and instead of calling me, they put it on the show floor and allowed other customers to test drive it. That's water under the bridge, but the main thing I want to warn you about is their overpriced service. To a degree that's to be expected, but this dealership goes beyond the pale. The most recent example is my interior rear view mirror can't hold its position anymore; the vibrations from driving make it angle down toward the floor. Just called Lexus, and they want fifteen hundred dollars-- that's $1,500.00! -- to replace it, and we don't even know yet whether it just needs tightening. So I found a refurbished mirror online for .... wait for it.... 60 bucks. True, it's not new, but still. I call that outrageous. More

Very Satisfied This week I had a dispute with Lexus of Albuquerque regarding my extended warranty policy. Zack, the Finance Manager, listened and was very pleasant This week I had a dispute with Lexus of Albuquerque regarding my extended warranty policy. Zack, the Finance Manager, listened and was very pleasant to deal with. Today he and the General Manager resolved my problem in a more than satisfactory manner. Thanks Lexus of Albuquerque! I love my car and plan to stick with a Lexus in the future. More

Stay away I tried to buy a new car at this dealership and ive never written a bad review before but after recieving 11 phone calls in the last 2 days I had to. I tried to buy a new car at this dealership and ive never written a bad review before but after recieving 11 phone calls in the last 2 days I had to. My salesman was extremely rude as well as his manager. Some quotes were "Let's get to the chase" " that's not my problem" "I'm not here to waste time". They had no idea what customer service meant and now they are purposely calling me so much to, I'm assuming annoy me. In all honesty some of the other sales people were nice but I definitely do not recommend this dealership. More

Fraud We took in our Lexus for repair and they said one day but it took five days because the said they broke a part in the engine. When we picked it up, t We took in our Lexus for repair and they said one day but it took five days because the said they broke a part in the engine. When we picked it up, the car never ran the same and they quoted another $800 to fix what it seems like they broke in the first place. More

Obligations The salesman said and did everything to get the sale. He stated his word is true, well his word was not true. They deceived me by telling me the tires The salesman said and did everything to get the sale. He stated his word is true, well his word was not true. They deceived me by telling me the tires were brand new on the car I purchased. I ran over a screw took the car to another Lexus dealership out of state, they stated the tire could not be fixed because the tires were too old! When I called Lexus of Abq they pretty much said buy a new set of tires. Why should I buy new tires, when they were supposed to be new! 0 stars! More

Misrepresentation to make the deal The salesman was all about selling me a RX 350 he had on his lot. When I asked about the safety options, he under-rated their value because the cars o The salesman was all about selling me a RX 350 he had on his lot. When I asked about the safety options, he under-rated their value because the cars on the lot were not equipped with the option I wanted. When I asked if he could find what I wanted from another dealership, he said there would be an additional $2000 charge to get me the car from another dealer, and that the value of my trade in would be reduced if I waited to make the purchase. When I asked if I could simply order from the factory the car I wanted, he said the Costco discount only applied to cars on the lot (not true). The experience was so awful, I decided to go to the Acura dealership where I had a great experience, and in less than an hour ordered the 2016 MDX from the factory, with all the safety options I wanted, and got my Costco discount. More

very easy and price friendly lease experience. My wife and I are extremely busy business people and were able to do much of the foot work on line and by phone. We were in and out with our new ES 35 My wife and I are extremely busy business people and were able to do much of the foot work on line and by phone. We were in and out with our new ES 350 Lexus in about an hour and a half. The deal we had was truly what was advertised and no hidden charges. We also went to Bell Lexus in Scottsdale, AZ, and they tried to match the deal but came in $1,000's over the Abq deal with lots of add-ons and hidden costs. More

Excellent Service of a NON - Warranty repair. Robert Estrada, Servicewriter was Extremely Professional. He provided a loaner car and kept me updated throughout the process. I am very pleased wit Robert Estrada, Servicewriter was Extremely Professional. He provided a loaner car and kept me updated throughout the process. I am very pleased with the entire service team at Lexus of Abq! Pricing was fair and I will highly recommend. More

This dealer is totally dishonest and unethical. Bought a new 2013 lexus ES300h. Dealer called later and said they had made a mistake in the paperwork and that I owed another $3000. I received a number of new 2013 lexus ES300h. Dealer called later and said they had made a mistake in the paperwork and that I owed another $3000. I received a number of phone calls on this. Then took the car in to have the front license plate holder removed and the holes filled in. Called three days later and was told that the car was still at the body shop. Finally got another call from the owner Tom about the $3000. I asked about the car and was told that I could pick it up the next morning. When I was at the dealer I paid the extra $3000. Then got my car only to discover that they had done no work on it. They basically held my car hostage for a week just to get the $3000. I feel that their actions in this case were not only dishonest, but underhanded and very unethical. Unless you must just have a lexus and live in Albuquerque, stay away from this dealer. More