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Lexus of Albuquerque
Albuquerque, NM
655 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 655 reviews
January 29, 2017
Shane did an excellent job of telling and showing us all the new features on our 2017 EX350. We had a 2014 EX350 A lot of new features.Shane was very pr did an excellent job of telling and showing us all the new features on our 2017 EX350. We had a 2014 EX350 A lot of new features.Shane was very professional and knowledgeable. No pressure to sell vehicles. I give him and Albuquerque Lexus a 10. Thank you John Condon More
by JohnC1946
Employees Worked With
Shane Crabtree
Helpful January 29, 2017
Lexus Experience We arrived at the dealership at 5:30 drove a couple of cars and picked a RX 350. Shane and Wright Zimmerly had is in and out of there by 7:30. Great s We arrived at the dealership at 5:30 drove a couple of cars and picked a RX 350. Shane and Wright Zimmerly had is in and out of there by 7:30. Great service, got the price we wanted. More
by Gator
Employees Worked With
Wright Zimmerly, Shane Crabtree, Robert Estrada
January 28, 2017
Great Buying Experience I owned a Lexus 2007 RX350, which had given me years of repair free service. It was also purchased new at Lexus of Albuquerque. I met with Shane and I owned a Lexus 2007 RX350, which had given me years of repair free service. It was also purchased new at Lexus of Albuquerque. I met with Shane and told him I was interested in either another RX or possible an ES. He put together a list of the available vehicles that met my requirements and walked me through the features on all of them. There was ABSOLUTELY no high pressure, just an extremely informed tour of the vehicles. This process took three visits over about a month, not once was I pushed into a purchase. The only contact with Shane, not initiated by me, was when he called to give me the details of the upcoming "December to Remember" promotion. I narrowed my choice to an absolutely beautiful, loaded RX350. At this point Shane sharpened the pencil and I walked away with, what I believe was the best deal I've ever gotten on a new car. Shane has stayed in touch with me to make sure I was happy and offered his assistance in learning my new vehicle. Shane was absolutely the most professional, courteous, honest and low key car salesperson I've ever dealt with. I highly recommend him! More
by cbyfan
Employees Worked With
Shane Crabtree
January 28, 2017
Friendly and professional sales rep! We have purchased nothing but Lexus vehicles for the past dozen or so years, most of them at Lexus of ABQ. Wright Zimmerly is very professional but h We have purchased nothing but Lexus vehicles for the past dozen or so years, most of them at Lexus of ABQ. Wright Zimmerly is very professional but he also exudes honesty in his transactions. Definitely the guy to go to! More
by Lady60
Employees Worked With
Wright Zimmerly
December 17, 2016
Great Customer Service Great customer service! Found the car we wanted online. When we arrived Matt immediately got us setup and told us to take it around for a bit. We nego Great customer service! Found the car we wanted online. When we arrived Matt immediately got us setup and told us to take it around for a bit. We negotiated a deal with Matt and the owner Tom, wrote a check, and had our new to us car. Everything was very straight forward and the staff was very courteous (we had children with us who were beyond bored). My husband noticed during the test drive that the alignment needed to be tweaked. Tom and Matt promised that they'd do it for free and just bring it back in at our convenience. I brought it in a couple of weeks later and there were no questions asked. Alignment was done and vehicle was washed all free of charge as promised. More
by KRISTEN
Employees Worked With
Matt, Tom, Matt Mears
August 22, 2016
Unethical sales; price gouging in service I custom ordered my SC 430 in 2003 and paid fully in cash. After a four month wait, I learned that my car had arrived several weeks before and instea I custom ordered my SC 430 in 2003 and paid fully in cash. After a four month wait, I learned that my car had arrived several weeks before and instead of calling me, they put it on the show floor and allowed other customers to test drive it. That's water under the bridge, but the main thing I want to warn you about is their overpriced service. To a degree that's to be expected, but this dealership goes beyond the pale. The most recent example is my interior rear view mirror can't hold its position anymore; the vibrations from driving make it angle down toward the floor. Just called Lexus, and they want fifteen hundred dollars-- that's $1,500.00! -- to replace it, and we don't even know yet whether it just needs tightening. So I found a refurbished mirror online for .... wait for it.... 60 bucks. True, it's not new, but still. I call that outrageous. More
by Impish
Employees Worked With
Not applicable
April 29, 2016
Very Satisfied This week I had a dispute with Lexus of Albuquerque regarding my extended warranty policy. Zack, the Finance Manager, listened and was very pleasant This week I had a dispute with Lexus of Albuquerque regarding my extended warranty policy. Zack, the Finance Manager, listened and was very pleasant to deal with. Today he and the General Manager resolved my problem in a more than satisfactory manner. Thanks Lexus of Albuquerque! I love my car and plan to stick with a Lexus in the future. More
by Julie1
Employees Worked With
Zack & General Manager
January 21, 2016
Stay away I tried to buy a new car at this dealership and ive never written a bad review before but after recieving 11 phone calls in the last 2 days I had to. I tried to buy a new car at this dealership and ive never written a bad review before but after recieving 11 phone calls in the last 2 days I had to. My salesman was extremely rude as well as his manager. Some quotes were "Let's get to the chase" " that's not my problem" "I'm not here to waste time". They had no idea what customer service meant and now they are purposely calling me so much to, I'm assuming annoy me. In all honesty some of the other sales people were nice but I definitely do not recommend this dealership. More
by OneReview
Employees Worked With
Jimmy
September 13, 2015
Fraud We took in our Lexus for repair and they said one day but it took five days because the said they broke a part in the engine. When we picked it up, t We took in our Lexus for repair and they said one day but it took five days because the said they broke a part in the engine. When we picked it up, the car never ran the same and they quoted another $800 to fix what it seems like they broke in the first place. More
by allanlw62
Employees Worked With
Daniel
May 30, 2015
Obligations The salesman said and did everything to get the sale. He stated his word is true, well his word was not true. They deceived me by telling me the tires The salesman said and did everything to get the sale. He stated his word is true, well his word was not true. They deceived me by telling me the tires were brand new on the car I purchased. I ran over a screw took the car to another Lexus dealership out of state, they stated the tire could not be fixed because the tires were too old! When I called Lexus of Abq they pretty much said buy a new set of tires. Why should I buy new tires, when they were supposed to be new! 0 stars! More
by Ajude8
Employees Worked With
Tom Bohlman
