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Lexus of Albuquerque

Albuquerque, NM

4.7
676 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 676 reviews

January 31, 2017

Wonderful experience with Kassandra Kassandra was very helpful from the start. I had a non-sales issue at the dealership and Kassandra jumped right in the resolve the issue. Then, when w More

by Happy in Albuquerque
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez
Jan 31, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to comment about your dealings with Kassandra. She is a wonderful asset to Lexus of Albuquerque and we and her customers are blessed to have the opportunity to work with her. Thank you!

January 31, 2017

5 star experience because of Wright Zimmerly When I wanted a newer, larger vehicle I asked Wright for his help. He went above and beyond for me!! He found me a great deal on a spotless, gorgeous More

by Hot21mess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wright Zimmerly
Feb 01, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your experience about working with Wright. To emulate your words, his loyalty, kindness and patience are what make him who he is. He is passionate about everything he does which is why he has such a loyal following of customers. Thank you!

January 31, 2017

A partner on my search for the right car From my first meeting with Shane, I felt his genuine interest in helping me find & purchase the right car for me. No heavy pressure tactics, but rathe More

by Happycustomer
Recommend Dealer
Yes
Employees Worked With
Shane Crabtree
Feb 01, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your experience in working with Shane. He is incredibly knowledgeable and someone who is always downloading information to better serve his customers. Lexus of Albuquerque wishes you continuous enjoyment of your car and thank you!

January 31, 2017

This is how car buying SHOULD be I have purchased 4 different cars from 4 different dealerships over the past 8 years. Needless to say I have had my share of car buying experiences. H More

by jazerbe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
on a side note, Robert Estrada is my service rep. and he is also amazing!!, Wright Zimmerly
Feb 01, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your story. After four cars in eight years and to hear you now regard yourself as a Lexus customer for life is a wonderful compliment to Wright Zimmerly. Between Wright in sales and Robert in service, we are confident you will indeed stay our customer for life. Thank you for sharing!

January 31, 2017

Execellent Experience This was my first time purchasing a Lexus, and The experience was excellent. Wright Zimmerly was my sales person, he made sure the process went smoot More

by GraceC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wright Zimmerly
Jan 31, 2017 -

Lexus of Albuquerque responded

Thank you and congratulations on the purchase of your first Lexus! That's always nice to hear. You hit the Sales Consultant lottery with Wright Zimmerly as he is a true professional. Enjoy your Lexus!

January 31, 2017

Dream Car + Exceptional Service=Lexus of Abq! After driving every car imaginable, I popped into Lexus where I test drove a 2016 NX200t and I never got out of it! It was the best car sales experien More

by csisneros21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wright Zimmerly
Feb 01, 2017 -

Lexus of Albuquerque responded

Congratulations on the purchase of your new 2016 Lexus NX 200t! Thank you for sharing your story about your purchase and dealings with Wright. We love hearing "Lexus owner for life!". Wright is the consummate professional who truly cares about each and every customer with whom he comes into contact. A heartfelt thank you and congratulations from Lexus of Albuquerque!

January 31, 2017

A joy to work with I was randomly and fortuitously assigned Shane when I walked in the door. Having previously owned two Lexus SC's I knew they were great vehicles. This More

by Suzanne Kolberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Crabtree
Feb 01, 2017 -

Lexus of Albuquerque responded

Thank you for sharing your story about your purchasing experience with Lexus of Albuquerque and congratulations on your new Lexus RX 350. Shane is a wonderful addition to our sales staff and he truly goes above and beyond for all his customers because he genuinely cares about their experience. Thank you!

January 31, 2017

Robert is the best. Always helpful, and so nice. Explains everything very well. Keeps me informed on how long things will take. Never makes me feel like an imposition eve More

by jazerbe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Feb 02, 2017 -

Lexus of Albuquerque responded

Thank you for the kind words. Here at Lexus of Albuquerque we always do our best to treat each customer as a guest in our own home, even if they don't always drive a Lexus!

January 30, 2017

Could not be better! We bought a Lexus GS 200F this last Summer. We had shopped at Audi and they seemed to be under the impression they were doing us a favor so we decid More

by Kemi44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary I'm service , Wright Zimmerly
Jan 31, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your experience with Lexus of Albuquerque. We all hope you are enjoying your GS! You're right in that Wright is AMAZING. We are fortunate to him on our staff. Thank you!

January 29, 2017

Kassandra Muldez is great to work with Kassandra Muldez is knowledgeable, helpful, great on follow through, and consistently provides great service. Kassandra loves vehicles and always amaz More

by Happy in Newport Mexico
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez
Jan 30, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your experience with Lexus of Albuquerque and Kassandra Muldez specifically. She is a true professional and has a loyal following of customers who appreciate her approach and demeanor. Thank you!

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