Lexus of Bridgewater

I have been a customer of Lexus of Bridgewater for 12 years and consider it the best customer service experience and “relationship” that I have had with any service provider or product. I drive 150 mi years and consider it the best customer service experience and “relationship” that I have had with any service provider or product. I drive 150 miles round-trip to the shore every day so Mary Williamson (the service rep who has been taking care of me since day-one)and the service team at Lexus of Bridgewater know that I am entrusting them with more than my car… I am entrusting them with my life and safety. That knowledge and responsibility shows in everything they do. I cannot think of a time when the Service Manager, Ron Gwinnet, has not greeted me personally on a service visit. On occasion, the service technician Wes is available with a big smile to show me or explain why a specific repair is being recommended. Lots of businesses say they are looking to build a relationship rather than sell me a product or service, Lexus of Bridgewater has delivered… for 12 years and counting. P.S. The great snacks they have available are a terrific enticement for getting one of my kids to keep me company when I am in for a service visit. The offer of fresh bagels or muffins does it every time! Well done Lexus of Bridgewater!! More

I took my 2007 RX 350 for recall. They were fast and the recall was taken care of within 24 hours. I also asked them to check moisture in headlight which they did but there was none at time of visit. They recall was taken care of within 24 hours. I also asked them to check moisture in headlight which they did but there was none at time of visit. They stated I could come back when moisture is present and they will look into and no appointment was necessary. Only issue I have is on the sheet it states they washed the car but I do not believe they did. I actually got my car washed on Saturday and brought to dealership on Monday. So it was clean already. It is no issue but I can tell they did not wash. More

I thought the entire new car buying experiece was the best my wife and I have ever had. We test drove the car with no pressure, and I later came back and bought the car as a suprise for my wife. When we best my wife and I have ever had. We test drove the car with no pressure, and I later came back and bought the car as a suprise for my wife. When we picked up the car they had everthing ready. The deal I received was the most competitve in the area and the GM Ron himself came over to say if we ever needed anything that his door is always open. I had heard only good things about this dealership and so far I couldn't be happier with our purchase of our new RX. More

Mary told me what they were going to do and how long it would take. They gave me a loaner which made it easier for me to have the service performed. While they were changing my timing belt the technician n would take. They gave me a loaner which made it easier for me to have the service performed. While they were changing my timing belt the technician noticed that my water pump was leaking and Mary called to tell me about it. I appreciate them taking care of this for me so I won't get stuck on the road. It also saved me from having to make 2 service dates. Everyone was very nice. The waiting area looked very comfortable and had snacks & coffee. More

My husband Jeff and I just had the pleasure of leasing a new vehicle (an IS 250) from Lexus of Bridgwater and were lucky enough to be helped by Joseph Fass at the dealership. Automobile shopping is our leas new vehicle (an IS 250) from Lexus of Bridgwater and were lucky enough to be helped by Joseph Fass at the dealership. Automobile shopping is our least favorite thing to do, but we have to say we had a delightful experience thanks to Mr. Fass, our sales associate. There was never any pressure to purchase, but on the contrary, he made us feel very comfortable during the entire process. He explained everything to us and got us off and driving with all of our questions answered and feeling very confident in our new vehicle. We would not hesitate to recommend Lexus of Bridgwater, and in particular Joseph Fass to our friends so that they may also have the same pleasant experience that we have had, and hope to continue to have with Joe and the dealership. Donna and Jeff Slackman More

I was advised to get 4 new tires. I was very surprised since the car has only 26,500 miles on it. Unfortunately, I didn't question this recommendation but rather just accepted and approved it. This was NO since the car has only 26,500 miles on it. Unfortunately, I didn't question this recommendation but rather just accepted and approved it. This was NOT Joel's fault. I only thought about it later in the day and in fact, it continues to bother me. The car's lease is up at the end of November so I've spent almost $700 and will have the car for only 9 more months. I would like to know if this is the average life of tires on this model. I have a friend who had to replace tires frequently on the SC of which he had several. Is it the way I drive? I was planning on calling to ask these questions. Hopefully, I'll receive a response to this review. Thank you. More

The experience from beginning to end at Lexus of Bridgewater is outstanding. Lee Halpert the sales manager has great knowledge of his products and there is a comfortable feeling that I have never e Bridgewater is outstanding. Lee Halpert the sales manager has great knowledge of his products and there is a comfortable feeling that I have never experienced at any other car dealership. He has a nothing is too much for my customer attitude and that is what I love most about this dealership. I have recommended this dealer numerous times because of the hassle free environment. My service experiences with Mary Williamson have been second to none. A loaner car is always available no matter how insignificant or how important the service is. Peter was my sales person a few times and he is extremely thorough in reviewing the car, showing us how everything works and has even delivered things to me at my place of business when I was unable to get into the dealership. Nothing but wonderful things to say. More

I have purchased several cars from this particular dealership because each and every time the salesman go out of their way to not only make us feel relaxed when purchasing a new car they always get us dealership because each and every time the salesman go out of their way to not only make us feel relaxed when purchasing a new car they always get us the best deal. The service department has always accommodated us with a loaner even on short notice. I feel extremely welcomed with them each and every time that I even encouraged close friends to purchase their Lexus cars from them as well. More

The dealship is top notch from the minute you walk in the door. We just leased our 3 car from them and I am sure we will be back once this lease runs out. Joe F is a walking computer, knows every vehicle f door. We just leased our 3 car from them and I am sure we will be back once this lease runs out. Joe F is a walking computer, knows every vehicle from top to bottom. The service department was/is very quick and always on point when bringing your car in for service. More

Repairs were done on time, and were done right. Loaner car was excellent. Mary is friendly and professional. Facility and customer amenities are excellent. Everyone is courteous and friendly. Bought m car was excellent. Mary is friendly and professional. Facility and customer amenities are excellent. Everyone is courteous and friendly. Bought my car here and have had it serviced here for the past eight years. I have always been very satisfied. More