Lexus of Bridgewater

At my last visit for 55,000 mile service the service was completed in just over 1 hr., I settled the bill and drove off. After going approx. 10 miles I noticed the CHECK ENGINE light come and I retur completed in just over 1 hr., I settled the bill and drove off. After going approx. 10 miles I noticed the CHECK ENGINE light come and I returned to the Service Dept.. Rich greeted me and said they would look into the issue right away. Within 10 minutes he returned and advised that the problem had nothing to do with the work just performed, a sensor in the engine had failed, he offered to replace the sensor without charge(my car is nolonger covered by warantee). I was on my way again within 20 minutes. Another example of the customer focued service that one receives at Lexus of Bridgewater. Excelent work fellows. More

The Service Department does an excellent job.Jose Mora is an outstanding Service Consultant. No offense to Jose, I just wish I have not had to bring the vehicle in as many times as I have had to due to PO an outstanding Service Consultant. No offense to Jose, I just wish I have not had to bring the vehicle in as many times as I have had to due to POOR QUALITY ISSUES. I have only had the vehicle since Sept. 2007 and driven approx. 41,000 miles. I bought it as a Pe-Owned with around 18,600 miles on it. Right now the car has only 59,700 miles. The unfortunate comment I must make is I am extremely disapointed in the fact that I have had so much maintenance work required. There are too many issuse to report in this space. I would like someone to review the Service history on my car and call me to discuss. My Vehicle ID is 2T2HK31U27C021475. I believe in having a fact based - data driven discussion and not just email exchanges. More

My wife and I purchased 3 cars from this dealership. They are friendly, honest and go out of their way to help you in any way they can. Service is always done well, and they will make sure that all possible are friendly, honest and go out of their way to help you in any way they can. Service is always done well, and they will make sure that all possible warranty work is covered by Lexus. They also do "many etras" that people at other dealers paid for. I would highly recommend this dealership. More

My wife and I both have a Lexus; we have been customers of DiFeo, which is now Lexus of Bridgewater. We have always been treated with curiosity, whenever they gave an estimate of when our car would be com of DiFeo, which is now Lexus of Bridgewater. We have always been treated with curiosity, whenever they gave an estimate of when our car would be completed it was on time. At Lexus of Bridgewater, they go the extra mile for you. More

I dealt with Joel Cohen at Ray Catena Lexus. I orgianlly called Greg from Difeo and his treatment of my family was terrible. He actually told me they can't compete with Ray Catena on their pricing. We wer called Greg from Difeo and his treatment of my family was terrible. He actually told me they can't compete with Ray Catena on their pricing. We were contact by Joel at Ray Catena through the internet. He is one of the internet sales people. We live near Cherry Hill, but his salemenship over the phone was great. We drove about 45 min away to get our car, and is was well worth it. When we picked our car up, Joel had all the paperwork ready and took care of everything himself. One his desk was the performer of the month trophy, so I asked him how many cars he has sold this year. As of July, he sold almost 200 cars and I honestly believe him. Our experince was great. More

I am buying my third Lexus from Joe at Difeo this month. Of all the dealers I have ever dealt with these guys are in a class by themselves. Both Joe and George consistently go way above the call of duty to Of all the dealers I have ever dealt with these guys are in a class by themselves. Both Joe and George consistently go way above the call of duty to make sure I am a happy customer. I have numerous examples of how these guys have exceeded my already high expectations. As long as Difeo wants my business, and Joe and George (and their teams) are there to take care of me, I will be a customer for life! Difeo rocks! More

Worst customer support for a Lexus service department in the entire state of NJ. Overall quality of work is 3 in a scale of 1-10. The 2 Toyota dealers around the same area provide much better service and cu the entire state of NJ. Overall quality of work is 3 in a scale of 1-10. The 2 Toyota dealers around the same area provide much better service and customer support than this dealership. Visit them only if you don't care for your car or your time. Lexus is a great car. Lexus name and its customers deserve better dealerships and service departments than Difeo at Bound brook, NJ. More

I have been dealing with DiFeo for the last 4+years and can not be happier. Wil be making another purchase next year and will definately go back. They go out of their way to accomodate you. From timely app can not be happier. Wil be making another purchase next year and will definately go back. They go out of their way to accomodate you. From timely appointments, loaners, and followups. Their service staff is second to none. They are a customer's dealership - They always go the extra yard for you. More

These guys get it! Although I live 40 miles from this dealer - and there many closer dealers - this is customer service the way it is supposed to be. From the initial sales contacts to any subsequent ma dealer - and there many closer dealers - this is customer service the way it is supposed to be. From the initial sales contacts to any subsequent maintenance it has been a real pleasure to deal with Difeo. After being turned away in an emergency by the dealer closest to my home (Lexus of Manhattan - boo, hiss!) Difeo helped me immediately. They have been helpful in getting me things I want (NAV upgrades, etc.) and insuring that my vehicles are always "perfect". No question that they go beyond the call of duty. I am completely spoiled by them. They get my highest possible recommendation. More