Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lexus of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.7
1,669 Reviews
Call Dealership (888) 705-1302
View Awards

18800 Studebaker Rd

Cerritos, CA

90703

Directions

By Type

Showing 1,669 reviews

May 02, 2024

Best dealer much recommend Go see Basel he’s amazing thank you for all your help. Thank you Tony from service he was great. Love my car More

by Sawsan Abuyousef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel & Tony
Report | Print
Helpful
April 29, 2024

Do not buy a car from or sell a car to this dealership. They are unethical to the bone. More

by Alison.mode
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Monique
Report | Print
Apr 30, 2024 -

Lexus of Cerritos responded

Hi Alison, we appreciate you taking the time to respond. The staff at Lexus of Cerritos take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 263-7857 to discuss what we can do to help.

Apr 30, 2024 -

Alison.mode responded

I tried calling that number and it is the number to the dealership - not the direct line to the GM so I am thinking you all are not as concerned as you appear to be. If you want to help turn my experience around, you all have my information and can reach out to me directly.

Helpful
April 24, 2024

Really disappointed with this dealer. Would not recommend. When i came to buy a car, they were okay, but when returned a car, they try to ignored. More

by lamt78270
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paul
Report | Print
Apr 27, 2024 -

Lexus of Cerritos responded

Hi, we are deeply disappointed by your experience at Lexus of Cerritos. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 263-7857 to discuss what we can do to help.

Helpful
April 23, 2024

Inquired about the new GX550. Asked if they have mark ups, they said they don’t do mark ups but they require you to pay $7,000 in dealer add ons (dealer installed accessories). Wh More

by genio.aquino
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Val Nazarevych, Jinny Chang, Elaine Sanchez
Report | Print
Apr 27, 2024 -

Lexus of Cerritos responded

Hi Genio, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (562) 263-7857. We'd appreciate the chance to make your experience a positive one.

Helpful
April 23, 2024

Great service, friendly staffs, clean facility, lots of inventory (new + used cars) Fast servicing and advising More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lunney
Report | Print
Apr 27, 2024 -

Lexus of Cerritos responded

Hi Sam, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
April 23, 2024

This dealership is very helpful, caring, understanding and takes really good care of my car. More

by Samnangelya An
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lunney
Report | Print
Apr 27, 2024 -

Lexus of Cerritos responded

We are pleased to hear you had such a positive experience with us, Samnangelya! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
April 22, 2024

So far, our service with Lexus of Cerritos has been stellar. We always leave satisfied. Our service agent, Rosel, was great and very informative. More

by Elecene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosel
Report | Print
Apr 25, 2024 -

Lexus of Cerritos responded

Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Helpful
April 21, 2024

Sales men are friendly. They gave me the option package that I need for the car that I purchased. More

by The One and Only
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sid Karmokar
Report | Print
Apr 22, 2024 -

Lexus of Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
April 18, 2024

We just bought our second pre-owned RX350 from Lexus of Cerritos. It was a great buying experience and we can definitely recommend this dealership. We had our first Service appt for a paint correction an More

by cindyafeest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristobal Senda, Lara Nielen
Report | Print
Apr 20, 2024 -

Lexus of Cerritos responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Lexus of Cerritos and we hope to be of service again in the future.

Helpful
April 17, 2024

Eli was very helpful and explained all services needed for my RX visit well. Great customer service! More

by doloresp1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias
Report | Print
Apr 19, 2024 -

Lexus of Cerritos responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
1
2
...
167