Lexus of Jacksonville

Great service for a busy business man The dealership is ready when I arrive with a loaner car and I get text messages when the car is ready and can pay my bill on line before I return. My The dealership is ready when I arrive with a loaner car and I get text messages when the car is ready and can pay my bill on line before I return. My car is ready when I arrive and I drive away. Easy service for a busy man. More

Initial Problem Overcome My wife tried to schedule her appointment online and was unable to get an appointment for the day she had asked to bring our car. We live a couple of My wife tried to schedule her appointment online and was unable to get an appointment for the day she had asked to bring our car. We live a couple of hours from the dealership, so this was a concern. I was coincidentally in town and spoke to a service representative who was able to get us in. Thank you! More

45,000 mile maintenance Everything was handled in a professional and timely manner, as always. The loaner car was beautiful, clean, and had a full tank of gas. My service a Everything was handled in a professional and timely manner, as always. The loaner car was beautiful, clean, and had a full tank of gas. My service advisor, Mike Needham, was very efficient and knowledgeable, as always. More

Best Lexus dealership in Florida Quick and professional service and staff. Mr. Larry Barry is a tremendous inidividual and provides excellent quality service. This is the best dealers Quick and professional service and staff. Mr. Larry Barry is a tremendous inidividual and provides excellent quality service. This is the best dealership in Jacksonville. More

Excellent customer service Very good service by all. Record by the advisor right away and paperwork done in short time. Was given a loaner also and was called when service was Very good service by all. Record by the advisor right away and paperwork done in short time. Was given a loaner also and was called when service was done More

Recall I came in to get a small recall issue fixed and get a few additional items working on my 2007 is 350. Very quick and easy process with this dealer I came in to get a small recall issue fixed and get a few additional items working on my 2007 is 350. Very quick and easy process with this dealer More

Fast, Friendly and Efficient Service Our service rep, Tom, killed it for us yesterday. I called on Thursday to schedule our 10,000 mile service (after not getting a call back from the Ser Our service rep, Tom, killed it for us yesterday. I called on Thursday to schedule our 10,000 mile service (after not getting a call back from the Service Department as promised on Wednesday). Tom was able to get us in on Friday morning. When I arrived, he was ready, courteous and helpful. During the service, he checked-in to update me on the timing because I was waiting. I found it very helpful that you had desks, so I could work and I was prepared with my laptop to do so - great touch. When we finished, he explained the service, addressed the two questions I had about the vehicle and walked me to my car. Tom provided outstanding service. More

Outstanding! The service department at Lexus of Jacksonville sets the standard for customer service! This is my fourth Lexus automobile I have purchased or leased The service department at Lexus of Jacksonville sets the standard for customer service! This is my fourth Lexus automobile I have purchased or leased from this dealership, and the service has steadily improved over the years. You have set the bar very high and have continued to exceed expectations. Job well done! Rick Friedman More

5000 mile service Service department at Brumos Lexus is always fantastic.. Larry is wonderful to work with.. he had a loaner all ready for us.. and called as soon as th Service department at Brumos Lexus is always fantastic.. Larry is wonderful to work with.. he had a loaner all ready for us.. and called as soon as the car was ready.. he's just great More

Great! My customer service rep, Larry Berry, always does a wonderful job helping me to get the best service. He goes through everything with me to make sure My customer service rep, Larry Berry, always does a wonderful job helping me to get the best service. He goes through everything with me to make sure it is what I want. Unfortunately since it was raining I missed my car wash!! More