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Lexus of Jacksonville

Jacksonville, FL

4.8
695 Reviews

10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 695 reviews

January 05, 2014

Appreciate the friendliness of the employee that I deal with, but the labor price is outrageous, and I think giving coupons for services is helpful. More

by dmccoy2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Barry
Jan 14, 2014 -

Lexus of Jacksonville responded

Thank you for taking the time to share your feedback. We are truly sorry to hear that you were unhappy with the service pricing at our dealership. It is the goal of every Brumos Companies dealership to provide the highest level of customer satisfaction and service. Please give us a call at (888) 432-6556 so we can make sure we have the correct information on file to ensure you receive our coupons.

January 05, 2014

Norm was a pleasure to work with. He was very helpful, straightforward, and accommodating. He is definitely as asset to the dealership. Actually, Norm is the reason we chose to purchase our car from Lexus More

by barrymarlene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norm Mackay
Jan 06, 2014 -

Lexus of Jacksonville responded

Wow, thank you so much for speaking so highly of Norm and for taking to to share your feedback. We are happy that you feel this way and are glad that he was able to exceed your expectations.

January 03, 2014

Davon was extremely friendly, very aware of what we were looking for in the 200CT hybrid. He promised to deliver before year end and he did. He offered to bring the car up to us in Brunswick!!! I will de More

by jimrobwms
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Davon, David and another very nice guy
Jan 06, 2014 -

Lexus of Jacksonville responded

We are happy that you were able to bring in the New Year with a new Lexus and that Davon came through for you. Thank you for your feedback and support .We hope to see you soon at Brumos Lexus of Jacksonville.

January 02, 2014

Norm MacKay was most helpful in finding the vehicle we wanted. His patience and vehicle knowledge were greatly appreciated. Norm then introduced us to Tom Levander. Tom walked us through the financing qui More

by olemiss1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norm MacKay, Tom Levannder
Jan 06, 2014 -

Lexus of Jacksonville responded

Thank you for submitting your feedback. We are happy to hear that your experience at Brumos Lexus of Jacksonville went smoothly. We are glad that Norm and Tom were able to provide you with excellent service.

January 01, 2014

Don Hakker is the best. He's attentive to my needs, and works to keep my loyalty by offering car values that suit my lifestyle. I cannot recommend his service levels high enough! More

by Melnyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Hakker
Jan 02, 2014 -

Lexus of Jacksonville responded

It is great to hear that Don was able to exceed your expectations and help you with all of your needs. Thank you for taking the time to share your feedback and we hope to see you soon at Brumos Lexus of Jacksonville.

January 01, 2014

Excellent service, even under slightly less than optimum circumstances due to construction project. However, I was directed to the customer waiting area where I relaxed and enjoyed Fine Dining of pastries More

by cappidad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike - service writer
Jan 02, 2014 -

Lexus of Jacksonville responded

Thank you for being understanding to our renovations. We always keep the customer's best interests in mind and are happy to hear that you enjoyed your visit to Brumos Lexus of Jacksonville. Thank you for sharing your feedback and we can't wait to see the finished product either.

December 21, 2013

Excellent service and the loaner vehicle is very much appreciated. Will use your service facility again because the quality of work is top notch and done correctly the first time. More

by jpharkey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 23, 2013 -

Lexus of Jacksonville responded

Thank you for taking the time to share your feedback. We are happy to hear that you had a great experience and will be visiting us again. Have a happy holidays.

December 18, 2013

Overall very good experience. Norm Mackay answered all my questions and was excellent at providing a good buying experience. I would definitely recommend his services. More

by mj7801
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norm Mackay
Dec 23, 2013 -

Lexus of Jacksonville responded

We are happy to hear that we were able to meet your expectations and that Norm provided you with excellent service. Thank you for your feedback and have a happy holidays.

December 04, 2013

Russell and his co-workers have been very responsive to the repair of my Lexus and I couldn't ask for better service. MY CAR IS A LEXUS SL460L cal hudson More

by chudson1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell
Dec 09, 2013 -

Lexus of Jacksonville responded

Thank you Cal for taking the time to share your feedback. We are happy to hear that Russell provided you with excellent service. Hope to see you soon.

November 21, 2013

Norm Mackay was probably the best car salesperson we have ever dealt with. He was extremely knowledgeable and informative. He was also kind, caring, and personable. More

by eceithaml
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norm Mackay
Nov 25, 2013 -

Lexus of Jacksonville responded

Thank you for your response. We are happy that Norm was able to answer all your questions and we hope to see you soon.

Nov 29, 2013 -

Lexus of Jacksonville responded

Thank you for taking the time to share your feedback. We are glad to hear that Norm exceeded your expectations and we hope to see you again.

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