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Lexus of Manchester - Service Center

Bedford, NH

4.8
837 Reviews

837 Reviews of Lexus of Manchester - Service Center

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May 18, 2024

Buyers beware. I've purchased over 20 vehicles, and Lexus of Manchester, specifically Nigel Long, provided the worst post-sale service I've ever experienced. I b More

by ZG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nigel Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Lexus of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 16, 2024

Excellent service department. Laurie understands the importance of customer care. She spells it out to the client. I will be back. Thank you More

by philcoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024

The service advisor, Laurie, is very nice and professional. She inspected my SUV quickly and gave me clear list to be maintained. More

by Jian Pan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024

They are friendly, efficient and very professional. Staff goes out of their way to make you comfortable and get things moving quickly. I highly recommend this dealer More

by Kkaminski3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean messenger
May 10, 2024

Sean Nicholson went over and above to give me incredible service. There is no other place I will ever go due to the service he provides! More

by kelleyjenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

Always friendly and honest. The waiting area is clean and welcoming. Service is top notch! More

by marycconstance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : S Messenger
May 11, 2024 -

Lexus of Manchester responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 10, 2024

Worked with a new service rep today- Eddie. He was great. Very professional, polite, helpful - talked through all the recommendations. Thanks! More

by lostboynh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
May 09, 2024

Great service and friendly atmosphere. It’s a place I don’t mind waiting for service More

by joan.ogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Lexus of Manchester responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 04, 2024

Super good customer service love tim and Laurie they are amazing and would love to have them again More

by Lexus rx350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Lexus of Manchester responded

We're delighted to learn about your positive experience and the amazing assistance provided by Tim and Laurie! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 02, 2024

Barry was most cordial when I arrived, even though Service was very busy. Laurie was friendly, professional and went out of her way to make the experience easy and pleasurable. More

by Barbdeguise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Lexus of Manchester responded

It's great to hear about your positive experience with Barry and Laurie during your service visit! We're glad that despite a busy time, Barry was still cordial, and Laurie went above and beyond to make your experience easy and enjoyable. We're here to help and ensure your satisfaction with our service!

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