Lexus of Maplewood - Service Center

I had an appointment for 10 o’clock. The guy tells me they’re not gonna have my oil change done until 11:30 and I said I have another appointment at 11:15 and that’s not going to work. The guy tells me they’re not gonna have my oil change done until 11:30 and I said I have another appointment at 11:15 and that’s not going to work. He says I’ll give you a loaner car. I said no I need my car. He said well then we can’t give you a car wash. Put it in the car anyways and it wasn’t at 11:05 and they didn’t put a sticker in my window for when my next oil changes due so I took call back to have them mail it to me. Terrible customer service. More

Service at the dealer is excellent. Worked with Doug and he is always willing to explain to us what is going on with our service visit. Everything that Doug did for us was exceptional Worked with Doug and he is always willing to explain to us what is going on with our service visit. Everything that Doug did for us was exceptional - my only issue was an overnight service appointment turned into 10 days since a hose needed to do repairs was unavailable which seems odd. We did have a vehicle provided to us to use which didn’t limit my families activities but seemed strange to took so long to get the hoses needed. Please know this isn’t a reflection on Doug as we enjoy working with him. More

Prompt - they said an hour and it was exactly that. . Maurice was courteous and efficient . The lounge was clean . . Maurice was courteous and efficient . The lounge was clean . More

Everyone is so friendly and accommodating. They complete their services in a timely manner, nice lounge of you decide to wait around. They complete their services in a timely manner, nice lounge of you decide to wait around. More

Excellent customer service and knowledgeable representative, very respectful. Will always recommend this dealership to customers representative, very respectful. Will always recommend this dealership to customers More

Efficient servicing and pleasant service staff. Thanks for the help setting up one of my apps! Thanks for the help setting up one of my apps! More

Had my 50000 mile check up today and was pleased as always from the service department. Bob was fairly new however he made sure my questions were answered and received the correct service. The car was always from the service department. Bob was fairly new however he made sure my questions were answered and received the correct service. The car was washed after the service and exterior spotless. Frosting on the cake would be to have the lower door jambs cleaned and front mats rinsed. Thank you for meeting and exceeding my service expectations. Keep up the great work. Also looked at new cars and talked to Andy who I probably work with when I buy my next used Lexus. Great personable sales representative. More

Very efficient and friendly and fast in service. Completed all that was required. Thank you Bob was great. Completed all that was required. Thank you Bob was great. More

Very competent, professional, and customer service is the best!! I appreciate that our vehicle has been “attended” by the same service person in all the years we have owned it! best!! I appreciate that our vehicle has been “attended” by the same service person in all the years we have owned it! More

Have used dealer services for over 15 years. Employees always very knowledgeable about all products and services. Employees always very knowledgeable about all products and services. More