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Lexus of Maplewood - Service Center
Maplewood, MN
642 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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642 Reviews of Lexus of Maplewood - Service Center
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July 18, 2017
Great service I find Lexus-Maplewood service very friendly and accommodating. They helped me determine which maintenance services my car really needed. I highly rec I find Lexus-Maplewood service very friendly and accommodating. They helped me determine which maintenance services my car really needed. I highly recommend their service dept. More
by Bev
Employees Worked With
Mike Mullen, Baird Swan
Helpful July 18, 2017
Professional, timely service Thomas was very professional and worked with me in a timely manner. The wait time was good even though it was very busy in the service department. Onc Thomas was very professional and worked with me in a timely manner. The wait time was good even though it was very busy in the service department. Once they did a diagnostic check, he was able to find a loaner for me even though it was late morning and most were already assigned. The problem was fixed in around 3 hours. More
by LoriMez
Employees Worked With
I hope I have the right name--it was Thomas in service department at Lexus of Maplewood. Please make adjustment to give proper person the credit!, Tom Schultz
October 12, 2016
Satisfaction My wife purchased a new 2014 RX 350 from Lexus of Maplewood in December of 2013. We spent several weekends having my wife drive a lot of suv's to find My wife purchased a new 2014 RX 350 from Lexus of Maplewood in December of 2013. We spent several weekends having my wife drive a lot of suv's to find the one she liked best. Most dealers are tone deaf regarding women buying their own cars. Even after we stated my wife wanted to buy a new car, many of the people at other dealerships would talk to me largely ignoring my wife. At Lexus of Maplewood, Sara and my wife connected quickly. Sara guided my wife through the whole process and turned a looker into a buyer. We have been satisfied with my wife's car and this dealership ever since. Recently the Twin Cities Business Journal had a "Best of" insert in their monthly magazine. Lexus twin cities dealerships were rated highest. (Great choice). On 10/7/16 my wife had a 50,000 mile service done at Maplewood. Sue Dale, our service advisor handled that for us efficiently as well as with great attention to detail. Because we like my wife's car a lot, she is not likely to buy another new car soon. Regardless, we look forward to future dealings with Lexus of Maplewood. Sue & Mark Brown Shakopee, MN More
by Mark Brown
Employees Worked With
Sara Wienke
September 21, 2016
THE MOST HONEST DEALERSHIP IN MINNESOTA! I purchased a preowned Lexus last year. I live north of the cities so Maplewood is quite a drive. For convenience, I made the mistake of having my oi I purchased a preowned Lexus last year. I live north of the cities so Maplewood is quite a drive. For convenience, I made the mistake of having my oil changed at a dealership in Forest Lake. The next day my engine light came on so I took it back to them. They informed me that the problem was going to cost me $1856.00. I drove it to Lexus of Maplewood for a confirmational opinion. They were friendly and professional as could be and extremely thorough. The service manager came out and said, "Your vehicle's ready, handed me my statement of what was done, and at the bottom it said: TOTAL: NO CHARGE! I asked him what it was and he said; Whoever changed your oil last didn't put your seals back on, so all your oil was leaking out. Oh, and by the way sir, the oil they put in your vehicle was "USED OIL AND FILTHY AS MUDD!" Needless to say, he strongly recommended I never take my Lexus back there again, shook my hand, wished me a good day, and said: "Come back real soon!" I said: "You can be assured of that!" It seems that honesty is getting much harder to find these days, but when you find a place like Maplewood Lexus, you can be totally confident you're in good hands!! Thanx a mill you guys! Bodine Billy. (BILLY BODINE) More
by Billy Bodine
Employees Worked With
Jorge Peña, Tim Stearns, Eric Guggisberg, Jeremy Mertes, Tom Schultz, Brandon Kachel, Dan Warthesen, Tyler Edwards, Albert Llaurado, Sean Olson, Paula Caron, Laura Kramer, Lue Vang, Baird Swan
August 04, 2015
Exceeded expectations! Thomas was totally engaged in an effort to satisfy me when I brought my car in for service. He and the service department performed the routine mainte Thomas was totally engaged in an effort to satisfy me when I brought my car in for service. He and the service department performed the routine maintenance and discovered a leaky water pump. I had purchased a warranty and there was no charge. I mentioned that when I purchased the car at another dealership I noticed the driver side door hinges were bent. The original dealer wanted me to pay for the repair, I fully expected to have to shell out about $500 for this service but Thomas called and told me that the dealership was going to repair my door as a courtesy! How about that! I was given a loaner vehicle and they must have worked on my car over the weekend. I picked it up Monday morning and couldn't have been more pleased. Thomas stayed in touch with me throughout the whole process. Exceeded expectations. More
by Wulffie22
Employees Worked With
Tom Schultz
July 30, 2012
My car had to be brought in 3 times before it was fully fixed. I had paid for the service initially and was told that I had to pay for more the third time I brought it in. In my mind, when I bring a car fixed. I had paid for the service initially and was told that I had to pay for more the third time I brought it in. In my mind, when I bring a car in to have it fixed and pay a large sum of money for the service and parts, I have to have a guarantee that the problem is resolved. It took 3 times for the dealership to figure out the problem and a call from me to the corporate office to have the issue fixed without having me to put more money into their error. I'm dissatisfied at the way I was treated throughout this ordeal, even after being a loyal client for 4+ years with them. I never took my car to anyone to have it serviced except the dealership. I will now be going to the Lexus dealership in Wayzata for my services form now on, even if it means I have to drive further. More
by nguyeh6
Employees Worked With
Time Stearns
July 05, 2012
Jill was excellent to work with. She reviewed the maintenance needing to be completed and offered future services. She was considerate and showed good customer service skills. Represented the dealers maintenance needing to be completed and offered future services. She was considerate and showed good customer service skills. Represented the dealership very well. More
by K Kaufmann
Employees Worked With
Jill Varney
July 12, 2011
We had a great experience working with Randy. I called Randy and explained I was helping my elderly father buy a used van. My father was a little uncertain about this vehicle. Randy was very understandi Randy and explained I was helping my elderly father buy a used van. My father was a little uncertain about this vehicle. Randy was very understanding and carefully listened to all my concerns. When we met with Randy, he was very patient and helpful in answering all questions we raised about the vehicle, performance and price. Randy was honest and very accommodating to my father and we left with a new van, a great price and two happy parents! My thanks and appreciation for Randy his great work! More
by dbroemer
Employees Worked With
Randy Rucker
July 02, 2011
Lexus of Maplewood has probably the best car service department of any car dealership I've ever been to. I brought two of my cars in and was able to pick up both at the same time with no problems or ha department of any car dealership I've ever been to. I brought two of my cars in and was able to pick up both at the same time with no problems or hassle. Jill was a very knowledgeable advisor and answered all of my questions. They also have a young lady, Stephanie, who seems to help out the advisors. She was so sweet, that my daughter wanted to come back just for her! She gave my daughter a Hello Kitty coloring page and a Hello Kitty ring and my daughter was ecstatic. Overall my experiences at the Lexus dealership are always worry free and very friendly. I continue to keep going there for as long as I am a Lexus owner, which will probably be forever! More
by skayelle
Employees Worked With
Jill Varney, Stephanie Pot
June 18, 2011
Gloria McDonald is the only reason I would ever consider developing a relationship with Lexus of Maplewood. Her level of service is phenomenal. Her attention to detail unparalleled. If only all car sales developing a relationship with Lexus of Maplewood. Her level of service is phenomenal. Her attention to detail unparalleled. If only all car sales people could have her conscientious approach! I also LOVE dealing with a female who is extremely competent and a "real" person. She has a wonderful way of creating a feeling of caring well beyond the norm. You are so lucky to have someone of this caliber representing your organization!!!!! I hope you are giving her the support she needs to create the success she's capable of. You've got a winner and she's the reason we keep coming back. By the way, our opinion of Gloria is based on years of work in top management or some of the world's best organizations. My experience is in management consulting, leadership development and coaching -- and my husband works as a senior executive at Best Buy Co. as well as being on a variety of boards, etc. We know great talent and authenticity when we see it. Not to mention great commitment to the values of honesty, integrity, responsibility, trust and communication. You've got a winner in Gloria McDonald! More
by chris
Employees Worked With
Gloria McDonald
