I just leased my second vehicle in a row from lexus of North Miami and the service is like nothing I've ever experienced at another dealership. I also always have my car serviced there and its an amazing experience. Nice people, great service, and great perks. And to top it off, Lexus makes great cars!

Was this review helpful to you?    Yes | No Thank you

When I called the company the receptionist she had me on holf for twenty minutes after her very bad attitude, then she transferred me to finance which had nothing to do with my call. After I informed her I was going to do the survey after call she somehow finally found someone to help me. It was as if there wasn't anyone in the service department, after I finally got an appoointment I arrived there from a problem that lexus fixed before a problem they had never seen before with the powersteering. I waited in the lobby for an hour for them to tell me that they "think" its the modular and it was $1058 to repair(no problem) but they went on to say if it wasnt yhat I would have to "commit" to a $3000 dollar job a rack n pinion I wasnt going to commit to something they couldnt tell me exactly what was wrong and nevertheless the saftey point they gave the car the rack n pion was good! wth Its like they were trying to get my money after I paid $180.00 to have this problem fixed before which required resetting the computer. THIS WAS MY WORST EXPERIENCE and I dont plan on going back or ever calling there to be put on hold for 20 min and treated rudely, not to mention them cant give me an exact ans on whats wrong with my car, a car thats made by the company.

Was this review helpful to you?    Yes | No Thank you

Even though I'm within walking distance from a Lexus dealership in my area, I make the 30 minute trek because the prices can't be beat!

Was this review helpful to you?    Yes | No Thank you

I do not like the service provided for the free car wash.... it looks like the guys who are responsible for it just put my car into the machine and thats it..... sometimes when i picked my car up i can see a lot of dirty stains on it and the worst thing is that i noticed a little scratches on my car's coat from the car wash machine..... I think that for that kind of car i pay (that is not cheap) , lexus should be offer a better service. In the other hand, excellent service provided by Mathew Silva, everytime I stop by Lexus north miami he always assist me in what I need.

Was this review helpful to you?    Yes | No Thank you

I had a very positive experience at Lexus of North Miami. I had one issue - I made an appointment with the salesman for 10:00 a.m. and he was not there on time.

Alfred was very pleasant and offered us coffee while we waited.

The finance manager also made the process quick and easy.

Overall, all of my questions were answered and I had a positive experience. My sister also purchased a car here.

Was this review helpful to you?    Yes | No Thank you

Absolutely fabulous service at Lexus of North Miami! I have been a customer for over 15 years and I do not have one complaint. I will always return for service or purchase of a new Lexus.

Was this review helpful to you?    Yes | No Thank you

We felt welcome the minute we walked in. Q was attentive and knowledgeable and didn't rush us which was very helpful. We had a very pleasant experience and will definitely recommend!

Was this review helpful to you?    Yes | No Thank you

Good customer service and very satisfactory. Salesman was very nice and explained everything
I needed . Dealer is very well designed. Cafeteria is enjoyable. Good People.

Was this review helpful to you?    Yes | No Thank you

We were very pleased with our Sales Rep and the service we got from this dealership. We had purchased 2 previous Lexus cars in NJ and wanted to buy/ lease another.

Was this review helpful to you?    Yes | No Thank you

This is the second car that I lease from this dearlership and hoping i can return in three years after my lease is up. They have great customer service and are hassle free. Beautiful facility and very pleasant. I have returned many times to use their spa. I get a free car wash every time I visit them. Love, love, this dealership. I wish It was closer to my home. :)

Was this review helpful to you?    Yes | No Thank you