Lia Honda Northampton

No Wiggle Room! I drove from out of state to make a purchase from the used car lot, cash in hand, preapproved, and ready to sign! They would not budge on their price I drove from out of state to make a purchase from the used car lot, cash in hand, preapproved, and ready to sign! They would not budge on their price and weren't willing to repair any damage on a 2011 Accord that had rust, paint damage, scuffed rims and headlight, and a smashed in exhaust tip. Very disappointed with my experience at Lia Honda and I would never go back! More

Excellent Experience We went looking to purchase a new vehicle and met Ray Becker, Sales rep at Lia Honda. Excellent knowledge on everything we looked at. No pressure, fri We went looking to purchase a new vehicle and met Ray Becker, Sales rep at Lia Honda. Excellent knowledge on everything we looked at. No pressure, friendly and was very helpful in helping us select a vehicle that would meet our needs. Lia management worked with us on a great trade in value and we were able to drive home our new car the same day. An excellent experience as soon as we walked through the door from sales rep to General Manager and then to closure. We have had the car for five days and it appears to be an excellent choice for us. I would not hesitate to purchase another car from Lia Honda and I would recommend them to anyone looking to purchase a Honda. More

FRAUD! They want every last dollar of your hard earned money So they tried to force a warranty on me. I never wanted one to begin with but when it came time to sign the papers it was already rolled into the pri So they tried to force a warranty on me. I never wanted one to begin with but when it came time to sign the papers it was already rolled into the price....2250 extended warranty and I was told that the lender would not approve unless I purchased the warranty. After I bought the car I did some research and called wells Fargo and they informed me it was FRAUD. Lisa Honda forced a warranty on me to squeeze every last dollar out. Well, wells Fargo called Lia Honda and the corporate office contacted me. They were polite and helpful and rectified my situation by canceling the warranty and giving me a 250$ gift card (nice gesture but really does not cover being extorted for 2,250). Well needless to say when I returned to the dealer to sign new papers, there was something else I noticed where they extrapolated every last dollar out of me and probably many other hard working middle class Americans....Dealer Conveyance Fees. I read my forms and saw I was charged 399$ for dealer conveyance fees which apparently just means doing paperwork. When I asked I was told it is normal by all standards but when I looked it up on Google you see on Mass.Gov that this fee is unnecessary and ranges from 35$ to 399$. Lia was the highest of course! So at this point I want to get out of there but I ask anyway, "could we waive the dealer conveyance fee because of all that has happened?". I was laughed at and rebuked. Impossible! He said. Again the corporate office was very helpful but the dealer in Northampton is looking to maximize profit even if they break the LAW. This was not some rogue salesman, it is the DEALERSHIP. Watch out for the forced warranty and if they slap a four hundred dollar dealer conveyance fee walk! Unless you like to be royally screwed and just giving your money away for no reason. Hey, I might start a business, I am going to walk your papers back and forth, fax some stuff for an hour or two, then you give me 400 bucks! Oh wait it will just be rolled up in the loan. So really that will actually cost you closer to a grand. Just for walking some papers back and forth to get your car registered. They want every, last, dollar. More

I came back to Lia Honda of Northamtpon Ma because the first time I came here they were great.....This time was horrible. Too many things to list. Horrible customer service. I buy a new car 2013 they di first time I came here they were great.....This time was horrible. Too many things to list. Horrible customer service. I buy a new car 2013 they did't even put any gas in the car. More

Ashley was very helpful regarding inquieries on a trade in she was very plesant and patient with me. She was very professional at all times Connie also assisted me and was very helpful I would highly in she was very plesant and patient with me. She was very professional at all times Connie also assisted me and was very helpful I would highly recommend Lia to my friends and future purchases More

Jeannine DeAngelis and Connie Grabowski were wonderful. It was such a pleasure to state exactly what I was looking for; and, to receive it in such an efficient manner. Thank you Lia Honda of Northampton fo It was such a pleasure to state exactly what I was looking for; and, to receive it in such an efficient manner. Thank you Lia Honda of Northampton for such a terrific experience. I will absolutely be referring your dealership, Jeannine and Connie to any family/friends seeking a vehicle in the future. - Elaine Murphy More

I visited this dealer in 2010 and did not have a great experience. This time around was so different. I bought my van back in January and I still stop over to see the sales staff when I am in for service. experience. This time around was so different. I bought my van back in January and I still stop over to see the sales staff when I am in for service. It is nice to see a place with some female salespeople. Janine helped answer all my questions about the process of buying a car, finance and lease options, and knew a lot of details about the odyssey. For a young woman she seems to know a lot about cars. Give Lia Honda a try. I am happy that I did. More

This was our FIRST stop car shopping.... We decided to fill out a online application form and so we did. We then got a call the next day from a woman named Kathy who said we were pre-approved and that the fill out a online application form and so we did. We then got a call the next day from a woman named Kathy who said we were pre-approved and that they indeed have the vehicle we needed. She asked if we could meet there that evening. I asked her if we needed to bring any paper work with us because we live about and 1hr or so away we didn't want to make a wasted trip. She assured us that we were all set. So, we arrive at the dealership, upon entering through the doors the receptionist looked like we she was just "all to thrilled" to ask us why we were there. Almost felt as if we were the ones intruding on there down time, so to speak. Another girl named Janine I believe that's what she said came over to us and started asking us what it was we were looking for... I was somewhat annoyed at the fact I had already specified in an email what we were looking for also we had already filled out a credit application. Well Janine proceeds to brings us to her cubicle and tell us to fill out the paperwork again. This was before we even saw the vehicle we had came to see. After we fill out the credit application (again) We give it to her and she brings it to the finance office. By that time she tells us we can go ahead and look at the vehicle... Let's start with the vehicle, it was in no condition to be seen!! Coffee cups crunched in the driver's door, dirty used napkins throughout the vehicle and god knows what else. It was horrific and disgusting! I had, had enough! We then sat back at Janine's table where she told she didn't have anything else to offer in that price range... Which was okay. So my husband and I shook hands and said thank you for your time. As we walked out of the little cubicle, I turned to say thank you again, and to my disbelief I witnessed Janine rolling her eyes and whispering who knows what, at a employee who's cubicle was right next to hers. Really?! We haven't even touched the door handle to leave.. UN- freakin' believable! Not only was the vehicle in NO condition to be shown but, the very lack of customer service was appalling. I normally am not the one to write reviews but, the service and my expectations for our FIRST stop car shopping were horrible at Lia Honda, and I honestly would NEVER recommend family nor friends to that dealership.. Truth be told: Clean up your act, vehicles, and customer service before welcoming new potential customers in. Oh and just a FYI our second stop at a different dealership was like night and day and tomorrow we will be driving our brand-new car! More

Overall, the service department at Honda, which is what I use, is very good - tries to be accomodating, the work seems good, and the prices not too expensive, espeically the oil change which is cheap. It wo use, is very good - tries to be accomodating, the work seems good, and the prices not too expensive, espeically the oil change which is cheap. It would b good to have a few more representatives as often I can't get through to the service department because everyone is busy, but overall, I'm happy with the service and work there. More

I have been to 5 Honda dealerships and Lia is the best - by far! Very reasonable prices and excellent service. Try it - you will like it. by far! Very reasonable prices and excellent service. Try it - you will like it. More