Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,270 Reviews

2,270 Reviews of Lithia Chrysler Jeep of Reno - Service Center

Sort by
November 30, 2023

They got me in between scheduled people and fixed a tire issue for me. They were informative and polite while providing me service. More

by T.DONSHICK
Recommend Dealer
Yes
Employees Worked With
Fernando
Report | Print
Nov 30, 2023 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

November 30, 2023

Quick and fast service. I liked how fast the service was. Jared and Bob were very professional More

by chase40
Recommend Dealer
Yes
Employees Worked With
Jared and Bob
Report | Print
Nov 30, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jared and Bob met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as one of our valued customers for many more years to come!

November 30, 2023

Got us in and out quickly. Job was good. Work was done and we were notified early in the morning to pick our vehicle up. More

by mcolosky
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Nov 30, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

November 30, 2023

Jared was on it. What I thought would be the whole day, turned into only an hour and 20 min. Thank you More

by DANDOURTE
Recommend Dealer
Yes
Report | Print
Nov 30, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you, Dan! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jared met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as one of our valued customers for many more years to come!

November 30, 2023

Service advisor Ben is great, he was able to fit us in on spur of the moment. We were out of town and had a service needed. Still having issue with the vehicle serviced and not happy with the work performed. More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Nov 30, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review, Alan! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

November 30, 2023

Great customer service. Always kept me updated and was professional during the whole service visit. More

by ROBTHAYER3
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Seibert
Report | Print
Dec 01, 2023 -

Lithia Chrysler Jeep of Reno responded

Glad you appreciated our professionalism and up-to-date communication at Lithia Chrysler Jeep of Reno. Your positive feedback is valued.

November 30, 2023

Always easy to work with. Very nice guy. Very respectful, I would recommend him to friends and family. More

by kevin.trinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Lithia Chrysler Jeep of Reno responded

Appreciate your recommendation for Lithia Chrysler Jeep of Reno's team. Respect and ease are always our priorities. Thank you for sharing with your circle.

November 29, 2023

Great as always. Efficient, fast, friendly, Always a pleasure and service with a smile. Thank you More

by krsmith222
Recommend Dealer
Yes
Employees Worked With
Fernando and Bob
Report | Print
Nov 29, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

November 29, 2023

the service i received was great ben was extremely helpful and good to work with More

by ANNIESJANITORIAL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ben service dept
Report | Print
Nov 29, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you so much, Annie, for your kind words for Ben and for taking the time to leave us this wonderful feedback!

November 29, 2023

Second time I've had to bring the jeep in after an oil change because of a leak. Not paying attention to detail and tightening the oil filter down. More

by GOOFYADDIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenny Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello, We take customer satisfaction very seriously. Please send us an email with your contact information, so we may discuss your experience with our Service Team regarding your recent visits for an oil change in further detail. Sincerely, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.comThank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

1
...
162
163
164
...
227