Lithia Ford Lincoln of Boise

Service Department....Outstanding Here is what happen. We be buying a brand new Toy hauler for our Ford 150. On Friday afternoon we be at the Dealer ship for the Trailer to pick it up Here is what happen. We be buying a brand new Toy hauler for our Ford 150. On Friday afternoon we be at the Dealer ship for the Trailer to pick it up. After all was done we want to pull the new Trailer out for its first weekend Camping. And here starts the whole thing. When I want to pull with the Trailer of the Parking lot we realized that the Breaks from the Trailer be locked. So we cannot get away. After a short Testing we find out that something is not right on the Truck and we are having a permanent Break signal going to the Trailer. So we had to leave the Dealer without the new Trailer. Having a 1 year old Truck I try to contact the Ford Dealer in Meridian ID where I got the Truck. No one on the Phone was willing to help me. So we went to Lithia Ford and be asking for Help. After 6pm there was a Lady there who was listening to what happen. After she checked, she informed me that there is no one in the Shop and she has to set me up with an Appointment. I got one for Saturday 8am ( hhmm not normal in my regular world) in the Morning. On Saturday I was there and the Gentleman from the Service Department was taking care about me. He told me that he was already talking (so communication is working perfect) to the Lady from the evening before and that a Mechanic will have a look to see what happen. Around one hour he informed me that the Break Controller is defect and has to be replaced. Also that this is still under warranty and they will take care about this. But there is no Part available in the Moment. The Break Controller is on Backorder and this can take a while to get one. With this Information Lithia Ford Boise start to Step up!!! They got to the Parking lot and find a new Truck with the same Break Control Unit I have. Without hesitating they be taking this one from a brand new Truck out and put it in my Truck to get me on the way. After all was done I just had to Sign out and was on my way to get my Trailer and be on the way in the Weekend. I want to say thank you for going more than one Mile for me, so I still can have my Weekend with a little delay. Thank you to all involved in this for the Communication and the Spare Part from a new Truck. This is not normal and demonstrate to me how the Member of the Lithia Ford Service Tem are committed to serve the Customer in the best way possible, and having this commitment to their Product. I am happy to have Lithia Ford in Boise. Even I was not buying my Truck there I feel that I be a valuable Customer to them. I will be back that is for sure…. Thanks again….. Happy Customer Guenther More

What a joke I was told today 5/13/16 by a "salesman" that I couldn't test drive a car unless I was first willing to write up a deal. Needless to say, I left and w I was told today 5/13/16 by a "salesman" that I couldn't test drive a car unless I was first willing to write up a deal. Needless to say, I left and will never return to this 2 star dealership. I have never bought a home that I didn't walk through first, why would I buy a car that I didn't get to drive first. More

"12 years experience with Lithia Ford and very pleased" We have always had a great experience with Lithia Ford of Boise. They have always put their trust in us and we were always able to get the vehicl We have always had a great experience with Lithia Ford of Boise. They have always put their trust in us and we were always able to get the vehicle we wanted or was able to afford. This time we bought a new car, we called on the phone and explained to the sales lady what we wanted and the car was up front waiting for us. They fueled it up, cleaned it up and explained the details that we were not sure of. We will always buy our cars from Lithia Ford of Boise and will recommend this dealership to everyone, Thank You Lithia Ford of Boise. We were also impressed with the finance officer who did the final paperwork in financing. Very professional and answered all our questions. Thank You More

Not just a dealership I am giving this dealership 5 stars because i have had less than perfect credit for along time. every time i went somewhere to try and get credit they I am giving this dealership 5 stars because i have had less than perfect credit for along time. every time i went somewhere to try and get credit they looked at me like i was a no body. after awhile when you keep getting shot down like that you stop really caring about it therefore you just kind of exist or atleast i did. i was just looking and drooling at the new ford f-150's. knowing that's not going to happen i was looking at little suv's and clicked on an interested box...of course i was interested who wouldnt be...lol i didnt think anything of it and one day i got a call from a sales associate (Kim Luy) and talked me in to coming and looking at the f-150's (knowing i couldnt but atleast look at them i went). i really needed a pick-up. i got there and greated with a big smile and hand shake. to cut this short Kim Luy went over and above a salespersons job...more like a careing friend and treated me like a human being, managed to put me in a car. it wasnt the f-150 but it got my foot in the door for me to get my credit where it needs to be. when it gets up there im coming after one of those 150's by the way. i cant thank the crew at lithia ford of boise enough for your help....i now have something to look foreward too!!! Thank you Kim! p.s. in my eyes you did the impossible) More

Great sales experience. Was very happy with everything from start to finish! I will be using Lithia for all future car or truck purchases. Victor was top notch and answered a Was very happy with everything from start to finish! I will be using Lithia for all future car or truck purchases. Victor was top notch and answered all my questions and enjoys his job! More

Routine oil change. I was made aware of other routine, preventive services for my car and that an oil leak would still be under warranty. I was also informed of upcoming I was made aware of other routine, preventive services for my car and that an oil leak would still be under warranty. I was also informed of upcoming maintain issues. The woman I dealt with was terrific but I don't remember her name. More

Dave Balas rocks Our experience at Litha Ford Lincoln of Boise was awesome. The experience was painless. They had everything set up and ready to go when we arrived. Our experience at Litha Ford Lincoln of Boise was awesome. The experience was painless. They had everything set up and ready to go when we arrived. They had our Explorer limited clean and ready to go. Dave took the time to show us all the features our Explorer had. I would recommend Litha Ford to anyone who is looking for good service. We will definitely look at doing business with them again. We have been buying Ford vehicles since 1980. Ford is the only way to go. Dave even gave me an awesome Mustang coffee mug for me. We also have a black Ford Mustang. Thanks Dave for the greatest sales experience ever. Thanks Dave Balbas and Litha Ford. More

Great effort and Treatment by Ryan Ryan did a great job with my F 150, and in dealing withe extended Warranty Company. He was able to get the problems fixed, and covered under what turn Ryan did a great job with my F 150, and in dealing withe extended Warranty Company. He was able to get the problems fixed, and covered under what turns out to be a horrible extended warranty sold to me by Mtn Home Auto Ranch. More

Warranty Service, etc. There was a recall on my vehicle, a transmission issue, and a 100,000 service needed. All cared for in one visit. It took several days. They offered a There was a recall on my vehicle, a transmission issue, and a 100,000 service needed. All cared for in one visit. It took several days. They offered a free loaner, but since we had a second car, it was not required. More

wonderfully easy and quick purchased vehicle online and over the phone. flew in from out of town and all was awesome, quick and helpful. Victor was great , friendly and very purchased vehicle online and over the phone. flew in from out of town and all was awesome, quick and helpful. Victor was great , friendly and very knowledgable about the truck I wanted. answered all of my questions and more about other products we talked about. More