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Lithia Hyundai of Anchorage
Anchorage, AK
1,694 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,694 reviews
June 11, 2015
Purchsing was great, but service sucks I would recommend this dealership for purchase, but as for the service department, I would not. This is the 4th auto that we have purchase from this I would recommend this dealership for purchase, but as for the service department, I would not. This is the 4th auto that we have purchase from this dealer and have enjoyed all of them. But the service here has been lacking over the past four to five years. I hope that this improves now that I have a new auto. John Toomer More
by JTOOMER
Verified CustomerEmployees Worked With
TORRES
Helpful February 25, 2015
Excellent This the second time I have brought a car there and I can honestly say this time another meeting Big Joe has been the best experience I have felt ther This the second time I have brought a car there and I can honestly say this time another meeting Big Joe has been the best experience I have felt there. Big Joe made me feel very comfortable and at ease. He explained everything to me and help me find the best car suitable for me. He showed me that he cared and he was not just trying to make a sell. He listened to my concerns and addressed them all. He made sure I was 120% satisfied, with the purchase I was about to make, before I signed the paperwork. He went out of his way to show me how everything in the car worked and made sure I understood everything about my new car before letting me leave the lot with my car. More
by lcaballero32
Employees Worked With
Joe McKnight
February 03, 2015
Big Joe did an excellent job. Joe contacted me after my interest on line. Between Joe and the Matt's it was a pleasant and swift deal. So far I am extremely happy. Joe contacted me after my interest on line. Between Joe and the Matt's it was a pleasant and swift deal. So far I am extremely happy. More
by Barbe1958
Employees Worked With
Joe McNight, Matthew Lagao
November 28, 2014
Excellent on-going relationship Satisfied with continued relationship with Hyundai Dealership. Referred by my mother who purchased a Hyundai used elsewhere and also really likes you Satisfied with continued relationship with Hyundai Dealership. Referred by my mother who purchased a Hyundai used elsewhere and also really likes your customer service. Price is higher than we'd like to pay, but lower than other dealerships service we've worked with. Friendly, informed and informative service providers. We especially appreciate your pick up and drop off service and the clean waiting environment. Thanks for great service. More
by Ariel Rogers
Employees Worked With
Matthew in Service
April 04, 2013
I have been a 20 plus year loyal Subaru customers your staff has made my decision to become a Hyundai family an easier one. I received a very professional service. Dale was the main contact but Gabe, Ma staff has made my decision to become a Hyundai family an easier one. I received a very professional service. Dale was the main contact but Gabe, Matt and Eric helped as well. Great experience working with Hyundai of Anchorage. Thanks, Jens Beck More
by jensbeck
April 04, 2013
On Easter Sunday, my husband and I were taking his Subaru outback in to be serviced. When we were almost to the station, the car completely died. We tried numerous other car dealerships and gas stations ne outback in to be serviced. When we were almost to the station, the car completely died. We tried numerous other car dealerships and gas stations nearby, and they were either closed or didn't have a tow rope. I tried Lithia on a whim & Mr. Madrid was so helpful and even though the dealership didn't have one, he gave us his personal tow rope to use! After our overwhelmingly positive experience, we are now a two hyundai family. I have taken my Santa Fe to Lithia for the past few years and have always been impressed with his professionalism and friendliness. More
by HeatherBeck
March 01, 2013
l was extremely impressed by the knowledge of your Salesman Mario Lopez. He was very thorough and gracious. Once I had made a decision on the car I wanted, I was even more impressed by your Finance Ma Salesman Mario Lopez. He was very thorough and gracious. Once I had made a decision on the car I wanted, I was even more impressed by your Finance Manager Gabe Lopez. He took me through the process with ease, explaining everything completely and I was expeditiously placed into my car and drove away. Together they made it a very fun and great experience and I'm certain they must be an asset to Lithia Hyundai! Kudos and Thanks to both of them!! More
by litha2013
December 07, 2012
Very friendly and knowledgable staff. We have been customers for five years and continue to do business with Lithia Huandai in the future. All staff, especially Eric, went out of their way to assist u customers for five years and continue to do business with Lithia Huandai in the future. All staff, especially Eric, went out of their way to assist us. More
by RonDeWitt
Employees Worked With
Eric Godden
October 21, 2012
I have lifetime oil change from Lithia so we take our Jeep Commander we bought from Lithia Jeep to this Lithia Hyundai dealership d/t horrible experience with other lithia dept, i requested to check why Jeep Commander we bought from Lithia Jeep to this Lithia Hyundai dealership d/t horrible experience with other lithia dept, i requested to check why when I try to slow down for a complete stop, it chops. (I had my rear pinion leak under warranty to be done too). They were very nice to check then I was told I need my brake pads replaced. I asked them if it's possible since I have only 20,800's miles only. They said it is, so I agreed to have it done. After few hours, I called them to request my brake pads when i come p/up my car. Mr Villamor says ok, then after few minutes he called me and says they already threw it away, I asked them where, he says in the dumpster at the back. I told him that we will get it when I get there. When I came, my brake pads are ready for p/ up. I asked Mr Villamor what else he did, he said nothing else because it's not needed. No checking at the back or reconditioning of anything because he says "it's not needed so we didn't even touch them. He refused my payment because there's still under warranty that needs to be done-- my lift gate. How I wished he forwarned me not to not be surprised when I see my pads still in very good condition, it' s just that when rotors changed or resurfaced it needs replacement. ( but how can he say that when he knows they never changed or resurfaced mine?) Not till after 2 days when I found out that my brake pads are completely fine as confirmed by sears auto and Mida's and 2 other mechanics I know. They asked me if rotors were replaced, I said I was told not. Mida's confirmed to me the first time I showed them my pads that Hyundai Service just buffed my front rotors and not replaced. They also confirmed that those brake pads are from my Commander.I requested appt with Mr Benkert,GM who was very nice to see me in that afternoon, he listened and took notes. He was very professional and says he will get to the bottom of it. I also showed him the pads. After 2 days, I spoke with him again and says according to his people, front rotors were resurfaced so brake pads need to be changed too. Very good explanations that I wished was given to me the first time by Mr. Villamor. He also said, if I want I can ask my people. So I went back to Mida's and paid for a complete brake inspections. I was informed that the rear rotors are the ones giving me the pulsations and not the front, the front rotors were buffed at the front surface as evident by the back surface still with rust rings and rough. They were not reconditioned as claimed by Mr. Benkert. They even showed me the massive leakage on the front diffrential and transfer case that starts to leak. I have pictures of all these that I brought with me when I went to see Mr Benkert again. He was not as attentive as he was before, refused to see the pics I brought, refused to hear more what I have to say. He asked me what can they do to make things right. I asked him if they are charging me but he says "if you don't want to pay, then don't." I said It's not that I don't want to pay, I cannot pay for their deceitfulness and most of all, they didn't fix my problem. I requested them to include the leakage (that obviously has been there for awhile but not reported to me) to the open warranty work order but he strongly refused and says I have to pay my deductibles again, that he needs to open a new work order again. I said "Sir, I feel like you are doing this because you don't want me to come back here" He says "Yes Noemi, I don't want you to come back here anymore, sometimes we have to divorce when we don't need to see or talk to the person any more. Go somewhere else and never come back! There is no trust anymore" Yeah right, they broke the trust. He told me that he will write off my $100 deductible for the leaking pinion that they fixed and will cancel order for liftgate parts so I don't need to come back then he asked me to leave the store. See how this person reacted to the situation. I was deceived and lied to by his people and yet I was the one told to leave the store. Somehow, I understand him, it's very disappointing when his own people like Mr Villamor and the mechanic, lied to him when he is supposed to be trusting them and believe them. My message to the people ( esp. to female Asian clients): Beware of deceitfulness like this and make sure you don't tell and prove Mr .Benkert that his people lied to you and most of all to him, if you don't want to be treated like a garbage being told to leave the store and never come back. My message to Mr Benkert: Sir, you need to get workshop / training again on how to better deal with irate and dissatisfied clients. Don't be afraid of the truth, face the reality fairly and squarely. You will get better sleep if you treat people right and don't be scared to compromise once in a while to make everyone happy. FYI - your dealership rating is F as confirmed by BBB, make it better next time, it's never too late! More
by gavinoah
October 04, 2012
My experience with Lithia Hyundai was good with Eric. He did his bet to get me in the car I wanted. The only thing I would improve was the car could have been cleaner (I've cleaned the windows twice since did his bet to get me in the car I wanted. The only thing I would improve was the car could have been cleaner (I've cleaned the windows twice since and there is still a film on the inside of them. More
by nathanaelhn
Employees Worked With
Eric Godden
