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Lithia Hyundai of Anchorage - Service Center
Anchorage, AK
876 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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876 Reviews of Lithia Hyundai of Anchorage - Service Center
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April 27, 2024
I have a good time with the customer service, fairly long wait but done properly wait but done properly More
by LAFARGA_ALFREDO
Verified CustomerEmployees Worked With
Helpful April 26, 2024
I made an 8:30 a. m. appointment. I've done this many times, and typically I've waited for my car. The wait was generally an hour to an hour and a half. I'm fine with t m. appointment. I've done this many times, and typically I've waited for my car. The wait was generally an hour to an hour and a half. I'm fine with that. However, when I arrived at 8:15, I was told that it was going to be at least a 2-hour wait. It actually turned out to be about a 4-hour wait. What's the point of making an appointment first thing in the morning and already having so many people ahead of me that it takes 4 hours to do a 1 hour oil change? If I'd arrived at 7:30 instead of 8: 15, what I have gotten done sooner? If so, is that fair to people who had an 8:00 appointment? Either the appointment doesn't mean anything , or getting work done is a free-for-all. When I make an appointment I expect the shop to make a reasonable expectation to start the work around the time I arrive. In fact, I know that the work on my car didn't start until after 10:30, 2 hours after my appointment. To make it worse, this is a service that's already paid for. The dealership has already received money for this service to be completed. I have two Santa fe's, I took them in for oil changes one day apart, and the same thing happened both times. These waits are unacceptable, or, the service department needs to say that the expectation is the job is going to take 4 hours. If I'd been told in advance that it was going to take 4 hours, I would have left the car rather than wait for it. More
by Wigi49
Employees Worked With
Didn't know
April 25, 2024
Everything was done quickly and as promised And the use of Lyft ride to and from home was quite helpful of Lyft ride to and from home was quite helpful More
by STEVETER
Employees Worked With
April 22, 2024
I can't believe the GM lets his departments get away with the lack of customer service. My son's car was purchased at the end of July. It has been in the shop since 2 days after buying it. They sold us a the lack of customer service. My son's car was purchased at the end of July. It has been in the shop since 2 days after buying it. They sold us a car with a bad engine in it, they refuse to take it back and they were sneaky enough to cover their butts so they couldn't be sued. It is now April and the service depart is still lacking any communication. Every time we call, they keep saying they will call us back but never do. More
by Dave
Employees Worked With
April 12, 2024
My appointment had to be rescheduled because the first time I had scheduled it and dropped my car off they didn’t do the work because they “couldn’t find the appointment in the system.” The service depart time I had scheduled it and dropped my car off they didn’t do the work because they “couldn’t find the appointment in the system.” The service department has had multiple issues for me not being open on time to drop off my car so I can go to work. Also when I got a text from the service liaison that said to text if I needed anything else, they didn’t do the service I requested by text, and the car wasn’t ready when I came it pick it up. I loved the service I received from the sales department unfortunately that hasn’t translated to their service department. More
by CzechRN
April 12, 2024
the dealer does a good job helping me to take care of my car and alerting me to problems. I have been very happy with the car and the service department car and alerting me to problems. I have been very happy with the car and the service department More
by REBEKKAROSS
Employees Worked With
don't know
April 07, 2024
They were helpful and completed the 120k service in the same day. Clear communication and helpful, knowledgeable customer service. However, the passenger seat was left dirty and foam pieces were left on th same day. Clear communication and helpful, knowledgeable customer service. However, the passenger seat was left dirty and foam pieces were left on the seat. More
by MIQUELA SAMPSON
Employees Worked With
Dana
April 07, 2024
Professional customer service. I was happy with the quickness of my appt. I did not have to wait long at all. Brian checked me in and out with professional attitude. I was happy wh I was happy with the quickness of my appt. I did not have to wait long at all. Brian checked me in and out with professional attitude. I was happy when I left. More
by MIGHTYM907
Employees Worked With
Brian
April 06, 2024
Great staff Knowledgeable and courteous I’m very happy with how I was treated and the positive interaction with how I was treated and the positive interaction More
by HICKEY_PATRICK
Employees Worked With
