Long McArthur Inc - Service Center

I have very little time during the day and when I get vehicles serviced it is often without an appointment, this never seems to be a problem with the maintanance department. My needs have always been tak vehicles serviced it is often without an appointment, this never seems to be a problem with the maintanance department. My needs have always been taken care of in short order. My wifes car needed tires and I was not able to take care of it, they went to her place of work, picked up her car and replaced the tires with no effort expended by myself or my wife. This is the type of service that will cause me to purchase a car from a particular dealership. I have 2 dealerships that I will trade with for new car purchases, this is because of the service department. Long Mac is on this list. More

I think they should wash your car they use to do that service we do drive 80 miles to get the oil change and bought the car there. I think there has been alot of changes made in the last 6 momths in the service we do drive 80 miles to get the oil change and bought the car there. I think there has been alot of changes made in the last 6 momths in the sales Dep. I think washing the car when they done with the oil change should be done. More

I took my 2010 Pickup in for an oil change and tire rotation. A service tech exited another customers vehicle and didn't place the car in park and that car rolled down the hill and hit my truck. I trad rotation. A service tech exited another customers vehicle and didn't place the car in park and that car rolled down the hill and hit my truck. I trade vehicles once a year so I decided to change early when this happened. The sales staff Jason and sales manager Kevin were very helpfull during the this issue. Once the vehicle is wrecked it looses value. It had to be traded. I was very difficult to find a vehicle since I had no intentions of traiding at this time. My truck was seven months old. Jason and Kevin worked hard to make a bad situation better. Now the problem that came up is the truck that was ordered for me from Texas was brought to Long Mcarthur. I drove this truck straight from the new car bay directly to the Paint and Body shop because the truck had a dent in the door, rock chips on the front left quarter panel and rock chips on the front of the vehicle. Yes I drove from the new garage area where you pick up the new vehicle to the paint shop. I was already hot. I asked for a new vehicle to be ordered. We went down hill from here. The General Manager the Highest person in managment was rude with me. I told them since you cant get me a new vehicle from the factor give me FREE DVD's. If they would have ordered me a new truck I would have been happy. I am buying a 40,000.00 vehicle and this truck has to be painted now. The General Manager tried to pull the hood over my head and tell me that he could cancel the tranaction (paperwork I had signed already for the truck) and just give the keys back to my damaged truck since I wasn't a UNHAPPY customer and he( General Manager ) didn't want a unhappy customer. WOW, ARE YOU KIDDING ME. He said he could just tear up the paperwork since the paperwork was not official until the state received the paperwork. Dirty Pool! Derek was rude and didn't represent the buisness well for being the top person in charge. So, I received a 40,000.00 truck that was damaged and then painted. Then the GM said over the past four years Long McArthur didn't make any money off of my buisness. So the truck comes out. You are not making money off of me so I can carry on somewhere else. They gave me a few bucks for my trouble since I didn't want there service to do anymore work on my vehicle. I have bought four vehicles from them over as many years. When Ford was hurting they wanted your buisness. Now that they are on there way up you are just a document. Thanks Kevin and Jason for the several hard years and dedication you did for me your customer. General Manager, I hope you don't make 15 years in the buisness. Yea, he made sure to let me know he was fourteen years in the buisness. I only buy one new vehicle a year but I hope at the end of next year you notice the buisness I gave you is missing and the buisness that I pushed you was is gone. More

After 11 trips back to the dealer for numerous problems with this car we bought from Long Mcarthur. It was a 48,000 Murcury Mountaineer Premier. This last time we brought it in several months back becaus with this car we bought from Long Mcarthur. It was a 48,000 Murcury Mountaineer Premier. This last time we brought it in several months back because every time you turned on the A/C on a long trip it would saturate the floor. They repaired it and billed the cost under warranty. We recently took another trip which required the car to drive over 30 minutes and the same exact problem occured. When we retured to the dealer to let them know they did not make the repair as promised they told us it was no longer under warranty and if we wanted them to fix it it would be $1500.00. $1500.00 to repair what they told us they had fixed 4 months ago. Warranty or not they should stand behind their work. They blame it on Ford and when we called Ford they blamed it on the dealer. The people who own and are affiliated with this dealership are crooks and do not stand behind their work. Do not buy a car from them!!!!!! More