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Longo Toyota - Service Center

El Monte, CA

4.7
1,225 Reviews

1,225 Reviews of Longo Toyota - Service Center

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April 13, 2025

Have been a Longo customer for nearly30 years. The quality of the customer service and workmanship remain excellent. Agustin was great and took my concerns seriously. Five stars all around. More

by simpson2244@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Longo Toyota responded

We are ecstatic to hear about your 30 years of loyalty and the excellent customer service you received from Agustin. Your continued trust in our dealership means a great deal to us, and we're pleased that our quality of workmanship remains consistently high. We appreciate you taking the time to share your wonderful feedback and for giving us five stars all around. Thank you for being a valued Longo customer for nearly three decades.

April 11, 2025

The only dealership I trust with my Toyota! Would not take it any place else. More

by ARPP1871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Madrigal
Apr 14, 2025 -

Longo Toyota responded

We are grateful for your trust in Longo Toyota! Thank you for choosing us for your Toyota needs.

April 11, 2025

I recently had my RAV4 serviced at this location. After being approached by 2 different Service Consultants who seemed helpful enough until I realized they weren’t going to assist me, Sam Ng approach More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Valeanu
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Ng
Apr 11, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your recent service experience with us. We're sorry to hear that your initial interactions didn’t meet expectations, We are truly glad that Sam Ng was able to step in and provide the level of care and attention you deserve. It’s great to know that he kept you well-informed throughout the process and helped accommodate your schedule by arranging transportation through Enterprise. We'll be sure to recognize Sam, for his outstanding service. Longo Toyota

April 11, 2025

I keep returning to Longo Toyota because of the service. I appreciate the waiting area, I’m able to do my work, while I wait for my vehicle. Mandi is always provides superior knowledge and assistance, alway More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Longo Toyota responded

Thank you for your review, we're delighted Mandi provided excellent service. Thank you for being the most important part of our business - Longo Toyota

April 10, 2025

Excellent job! Service very nice and good attention from sales person. I highly recommend. They have children zone and that’s its amazing. More

by asucar241291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your kind words on DealerRater! We’re thrilled to hear that you had an excellent experience with both our service and sales teams. It’s great to know that their attention and care stood out to you! We’re also happy you enjoyed our children’s zone — we know how important it is to make sure the whole family feels comfortable during a visit. Make it a great day - Team Longo

April 08, 2025

Longo Toyota had & has always maintained customer oriented. We have lived in the area over 20 years & now have had 9 Toyotas 4 of which at our home , rest with family who have traveled over 50 miles More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
Apr 08, 2025 -

Longo Toyota responded

We are elated to hear about your positive experience with Longo Toyota. Thank you for your wonderful feedback. It's truly heartening to know that you and your family have been loyal customers for over 20 years, purchasing 9 Toyotas from us. We greatly appreciate your continued trust in our dealership and are honored that your family members travel over 50 miles to experience our service. We look forward to serving you and your family for many more years to come.

April 07, 2025

Have been working w/ Noli for almost 10 yrs now - he will make sure all of our Toyota vehicles will go over 200K even 300K miles. Service and repair with Longo has also been do it right the first time - have More

by R Mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Longo Toyota responded

We truly appreciate the trust you have in Noli and the team at Longo. We look forward to continuing to provide you with exceptional service in the future. Thanks again for being such a valued part of the Longo Toyota family!

April 06, 2025

The dealer is well staffed. They focus on you having a good experience and are well prepared for any questions you might have. More

by Claudia C. Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Soto
Apr 08, 2025 -

Longo Toyota responded

The entire team here at Longo Toyota are always dedicated to providing exceptional service, and your feedback is greatly appreciated. Thank you for your support and we look forward in assisting you in the future - Team Longo

April 06, 2025

Brian Bernal was very helpful and professional! He also helped me get huge savings and kept me well informed on the status of my vehicle 👍👍👍👍👍 More

by almagrande1915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bernal
Apr 08, 2025 -

Longo Toyota responded

Brian and the team are always committed to providing the highest level of service, and your recognition truly means a lot to us. We look forward to continuing to exceed your expectations in the future. Team Longo

April 04, 2025

Excellent customer service. Noli Evangelista always provides friendly customer service at the highest level possible. From scheduling service to checking out everyone is great More

by rose4bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Longo Toyota responded

Thank you for your review and rating. We appreciate you choosing us, and we look forward to serving you in the future! Longo Toyota