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Lost Pines Toyota

Bastrop, TX

Overview
Employees
Reviews
4.7
522 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
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806 Texas 71 W

Bastrop, TX

78602

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Showing 522 reviews

June 01, 2024

Nice dealership. Clean. Friendly staff. Heard they were short handed the day I made my appointment. Scheduled online. Arrived early. Oil change/tire rotation was the More

by eraschke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wallace
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Helpful
May 29, 2024

I made an appointment online for Monday. I showed up and you were closed (Memorial day). My next day scheduled oil change took nearly 2 hours. Your $7/10% off my oil change didn’t make up fo More

by Austinzone
Recommend Dealer
No
Employees Worked With
Don’t know
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent visit to Lost Pines Toyota Service Center. We understand how frustrating it can be to arrive for an appointment only to find the dealership closed unexpectedly on Memorial Day. Additionally, we regret any delay in servicing your vehicle and the lack of clarity regarding our multi-point inspections. Your comments are invaluable to us as we continuously strive to improve our services. We will review our processes to ensure better communication and efficiency moving forward. We appreciate your kind words about the woman who assisted you during check-in, and we will make sure to commend her for her excellent service. While we understand your decision not to return, we would like the opportunity to make things right. If you reconsider, please don't hesitate to reach out to us directly, and we will do our best to regain your trust. Thank you again for bringing these issues to our attention.

Helpful
May 29, 2024

Always friendly and top notch. My service representative (Damien) is awesome and takes time to explain things in depth to me. I appreciate that. More

by Snuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Lost Pines Toyota responded

Thank you so much for the fantastic five-star review! We're thrilled to hear that you always have a friendly and top-notch experience at Lost Pines Toyota Service Center. It's wonderful to know that Damien has been awesome and takes the time to explain everything in depth to you. We'll be sure to pass along your kind words to him. We appreciate your loyalty and look forward to serving you again in the future!

Helpful
May 25, 2024

Good just did not get my little sticky that told me when to take it back And I was under the impression that every time the car went in for oil change it would get all the fluids checked or at least asked More

by garciabertha440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for taking the time to leave us a review. We appreciate your feedback and apologize for any inconvenience you experienced during your recent visit to the Lost Pines Toyota Service Center. We understand the importance of clear communication and ensuring that all aspects of your service visit are addressed to your satisfaction. We apologize if there was any confusion regarding the maintenance reminders and the checking of fluids during your oil change appointment. We will work diligently to improve our processes to ensure that these expectations are met in the future. Regarding the addition of Freon to your vehicle, we apologize for any oversight in not informing you of the total cost prior to performing the service. We strive to be transparent with our customers about all aspects of their service experience, and we regret if this was not the case during your visit. Your feedback regarding the lack of a reminder sticker and the miscommunication between our team members is valuable to us, and we will use it to improve our service delivery and communication processes moving forward. We apologize for falling short of your expectations and appreciate the opportunity to address your concerns. If you have any further questions or would like to discuss your experience in more detail, please don't hesitate to contact us directly. We value your business and hope to have the opportunity to serve you better in the future.

Helpful
May 24, 2024

Great experience. I goy mu question answred and received quick, and friendly service from Adam and lost pines More

by DavidT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for sharing your positive experience with Adam and the Lost Pines Toyota team! We're delighted to hear that you received quick and friendly service while getting your questions answered. Providing exceptional customer service is always our top priority, and we're thrilled to know that Adam was able to assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Helpful
May 19, 2024

This was our first oil change for the car that we recently purchased from Lost Pines. We had a great experience with the purchase of our vehicle so despite being 45-50 minutes from where we live, I More

by Rebeward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Female in service department first desk
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for taking the time to share your experience with us. We sincerely apologize for the delay and lack of communication during your recent oil change and tire rotation appointment at Lost Pines Toyota Service Center. We understand that your time is valuable, and we regret that we did not meet your expectations in terms of efficiency and communication. It's disappointing to hear that you had to inquire about the status of your vehicle and that the service took longer than anticipated without any prior notice. We strive to provide prompt and transparent service to all our customers, and it's clear that we fell short in this instance. Rest assured, we will address this issue with our team to ensure that communication is improved and that delays are promptly communicated to our valued customers. We truly appreciate your feedback as it helps us identify areas for improvement. If there's anything else we can do to make things right or if you have any further concerns, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future.

Helpful
May 18, 2024

Always professional and helpful staff service is always done in a timely manner staff will let you know what is needed for your vehicle. More

by Sandraharzke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Cat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Bastien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Akin
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for your glowing review of Lost Pines Toyota! We're thrilled to hear that our team consistently provides professional and helpful service to meet your needs. It's our priority to ensure that your service is completed efficiently and that you're informed about any necessary maintenance for your vehicle. We greatly appreciate your kind words and your continued trust in us for your automotive needs. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with the same excellent service you've come to expect from Lost Pines Toyota!

May 30, 2024 -

Lost Pines Toyota responded

Thank you for leaving us a five-star review! We truly appreciate your positive feedback and support. If you have any questions or if there's anything specific you'd like to share about your experience with Lost Pines Toyota, please feel free to let us know. We're here to assist you in any way we can. Thank you again for choosing Lost Pines Toyota!

Helpful
May 17, 2024

I want to know why if I schedule an appointment for service that I don’t get seen till an hour and a half after my appointment every time it’s like this and I just don’t understand. People will show up More

by scarboroughmatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Liriano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for sharing your feedback about your recent experience with the Lost Pines Toyota Service Department. We're sorry to hear that your experience fell short of your expectations, and we apologize for any inconvenience you may have encountered. Your satisfaction is important to us, and we take your feedback seriously. We appreciate your honesty and the opportunity to make things right. Thank you for choosing Lost Pines Toyota, and we hope to have the opportunity to exceed your expectations in the future.

Helpful
May 15, 2024

We recently purchased a business van and had a straightforward and satisfying experience. Jimmy kept us well-informed throughout the process and even arranged for the van to be dropped off for our More

by renzogarcia11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for taking the time to share your positive experience with Jimmy and the Lost Pines Toyota team! We're delighted to hear that Jimmy provided you with a straightforward and satisfying purchasing experience for your business van. Ensuring our customers are well-informed and satisfied throughout the process is always our goal, and it's fantastic to hear that Jimmy went above and beyond to accommodate your needs, even arranging for the van to be dropped off for your convenience. We truly appreciate your business and your kind words. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you again for choosing Lost Pines Toyota, and we look forward to serving you and your business in the future!

Helpful
May 12, 2024

Very helpful and professional. Quince really was a pleasure to work with. The insurance salesman helped me out too and got me a lower rate. More

by Jrdunbar72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for sharing your excellent experience with us! We're thrilled to hear that Quince provided you with helpful and professional service, making your visit a pleasure. It's always our goal to ensure our customers receive top-notch assistance. We're also glad to hear that the insurance salesman was able to assist you in securing a lower rate. We strive to provide comprehensive service and support in all aspects of your automotive needs. We truly appreciate your business and your kind words. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

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