Lou Fusz Kia

Zach was excellent. He’s the reason why i keep going back to this location He’s the reason why i keep going back to this location More

We purchased a vehicle from this dealership and were not treated like we were valued at all. We were challenged at every turn by Josh. When we decided to purchase the vehicle, we were told to wait in the lo treated like we were valued at all. We were challenged at every turn by Josh. When we decided to purchase the vehicle, we were told to wait in the lobby for finance. We waited for 3.5 hours and at the 2 hour mark I went to our salesperson, Josh, to ask about the extreme wait times and his response was, "Well this is normal because it is a busy Saturday." When I advised that I had to drive back to KC he stated, "Well I guess you guys can just walk away." This is disturbing because it showed how much he did not value our busy and his unprofessionalism. Another sales rep spoke up and stated the same thing. This was a classic way of making the customer feel unwanted or not needed. At no time, was there any empathy or apologies for the inconvenience. We felt like they did not care if we bought the vehicle or not because if we didn't someone else would. Being in sales myself, I was appalled that this is the attitude of a successful dealership like this. They displayed zero sales or customer service skills and was unacceptable. We purchased the vehicle because my daughter liked the vehicle, but it was in despite the experience. I felt that we were spending a large sum of money and should be treated with respect and professional courtesy. I am sure that I am not the first customer who has been treated like this by Josh or his coworker. More

I got the impression that the car I bought had been gone over by car experts and each of them corrected age, miles and weakness situations before I saw the car. Changing two of the tires would be an exampl over by car experts and each of them corrected age, miles and weakness situations before I saw the car. Changing two of the tires would be an example. Another was the cleanliness of the car, close to new car clean. More

The dealership Lou Fusz Kia is one of the best dealerships that’s I’ve been too. Always quick and professional dealerships that’s I’ve been too. Always quick and professional More

This young man was so so helpful, kind and listened to this old woman. I know God put him there just for me. I LOVE LOVE LOVE my car. I never imagined at 81 I would be in a new car. So just letting you kn this old woman. I know God put him there just for me. I LOVE LOVE LOVE my car. I never imagined at 81 I would be in a new car. So just letting you know josh is a keeper! 🙏❤️🥰 More

I don't have a Kia so stop asking me about your service stop stop stop stop stop stop More

I bought my 2018 kua stinger new from them and have been taking it back for service and maintenance the entire time. They take great care of me and my car. taking it back for service and maintenance the entire time. They take great care of me and my car. More

Poor customer service- we called numerous times with questions and no one will return our phone calls. In addition the vehicle we bought three weeks ago is already broken down and had to be towed. questions and no one will return our phone calls. In addition the vehicle we bought three weeks ago is already broken down and had to be towed. More