Lucas Ford of Burlington - Service Center

Great service and very attentive to my concerns. Original part defective 3xs and finally replaced it with a working part. Great staff and Emily provided best in class in customer service! Original part defective 3xs and finally replaced it with a working part. Great staff and Emily provided best in class in customer service! More

We always get great service from this dealer. Love the service where you come to the home to do repairs. Love the service where you come to the home to do repairs. More

Lazy. Workers not wanting to do there job. Went in for the works oil change they were supposed to rotate my tires and they did not. The evidence was there Workers not wanting to do there job. Went in for the works oil change they were supposed to rotate my tires and they did not. The evidence was there because there is marks on the tires and both tires were in the same passenger and rear passenger location. Also i mentioned if I need windshield wiper blades to replace them. They said i did not need them. They are wore out If I turn them on you can hear the rubber rub. Lazy More

Very professional service , personal very knowledgeable & polite , I will recommend Lucas Ford to all of my family & friends & polite , I will recommend Lucas Ford to all of my family & friends More

The day started with excellent customer service at the front desk. My car was finished under the normal allotted time. Thank you front desk. My car was finished under the normal allotted time. Thank you More

Staff was friendly but they didn’t connect car equipment correctly causing me to return correctly causing me to return More

Very polite and got me out faster than expected explained billing when service was completed. A+++ billing when service was completed. A+++ More

I brought my 2022 Edge in for 10,000 mile service . Courteous and Friendly Team ! In and Out while I waited !! A Pleasure for sure ! Courteous and Friendly Team ! In and Out while I waited !! A Pleasure for sure ! More

Very wonderful experience my PoC was excellent, she was curious and answered all my questions and concerns curious and answered all my questions and concerns More

Lucas Ford is FABULOUS! !! I am new to the area. My car broke down. They were able to get my car fixed the same day. Prices were reasonable. Staff was outstanding. I didn't f !! I am new to the area. My car broke down. They were able to get my car fixed the same day. Prices were reasonable. Staff was outstanding. I didn't feel uncomfortable nor taken advantage of. Liza is FANTASTIC!!! I actually had additional services completed besides what my car was brought in for. I have never had a turn around so quickly on servicing my vehicle. Excellent dealership and I highly recommend Lucas Ford for all of your needs. Thank you to a great staff and making me feel comfortable!! More