Lucas Ford of Burlington - Service Center

The service rep. was very kind and went above and beyond to help me with my truck and explained what else needed to be fixed with it. to help me with my truck and explained what else needed to be fixed with it. More

They need to take there customers more seriously poor customer service if they not making money off you they put u last Specially warranty jobs Service department needs to do better customer service if they not making money off you they put u last Specially warranty jobs Service department needs to do better More

My latest visit was for a recall. I was treated promptly and professionally. I go to Lucas for all of my service and have always been pleased. They finished ahead of their promised time. I reccomend them to and professionally. I go to Lucas for all of my service and have always been pleased. They finished ahead of their promised time. I reccomend them to anyone willing to listen. More

The customer service is great. No run around, straight up and forward with what ever is going on with your vehicle. They don't try and put things on you that you don't need and make sure that you vehicle is and forward with what ever is going on with your vehicle. They don't try and put things on you that you don't need and make sure that you vehicle is running right. The perfect team is Emily & Brian. Her at that service desk and him in the back working, a match made in heaven. I would always go to mechanics that were just out for the money and did not care about their work. I started going to Lucas on a whim, spoke with Emily and Brian and never looked back since. Thank for everything. Mitchell J. More

Excellent customer service when I called up. Plus when I Excellent customer service when I called up. Plus when I arrived. One thing I wasn’t happy with, is my passenger seat has a dirt or grease stain on t Excellent customer service when I called up. Plus when I arrived. One thing I wasn’t happy with, is my passenger seat has a dirt or grease stain on the tip of the seat. I had just noticed it. And they didn’t clean it up. That’s my only complaint I have. More

The service desk at Lucas was so friendly, prompt and accommodating! My service was quick and thorough and the desk had great communication throughout the entire process. Usually I dread taking a car in accommodating! My service was quick and thorough and the desk had great communication throughout the entire process. Usually I dread taking a car in for maintenance, but, Lucas Ford is quick and painless! More

The service department was top-notch! They were able to diagnose and fix my problem and I had my truck back within a couple days diagnose and fix my problem and I had my truck back within a couple days More

Fast friendly service Service is always fast and service reps are friendly and courteous. Service techs are thorough and professional. Prices are more reasonable than other Service is always fast and service reps are friendly and courteous. Service techs are thorough and professional. Prices are more reasonable than other oil change chains. I would recommend them. More

44K Service Eric was great dealing with unsatisfied customer. Still could not find strange noise coming from my vehicle. Still not happy with this service departm Eric was great dealing with unsatisfied customer. Still could not find strange noise coming from my vehicle. Still not happy with this service department will try again. More

Lucas has been my go to dealership since 1991, I’ve sent many friends and family members because they do not disappoint. Sales and service teams are exemplary!! many friends and family members because they do not disappoint. Sales and service teams are exemplary!! More