My family has been purchasing cars from Lundgren Honda for DECADES. I was thrilled to be buying a brand new CRV from them. We paid for the car in full, cash up front, on Wednesday, and were promised delivery on Thursday or Friday. Friday, we got a voice mail in the afternoon stating there was a problem with registering it (there is no way there could have been any problem!) and they could not register our car until TUESDAY! We have already paid for this car! That means we are paying insurance on a new car for an entire week for nothing; while still having to pay for insurance for our old car!
We were LIVID when we got the message. My husband called our sales guy, Riley, who was pretty clueless. We asked them to deliver the car with dealer plates until they could figure this out. We offered to come to the dealership and pick up the paperwork and go register ourselves. We pointed out that the registry, only 25 minutes from them, is open tomorrow; Saturday; so why in the world would we have to wait until Tuesday to get our car which we have fully paid for and insured?
This is outrageous, unacceptable, and unconscionable. To make it worse, Riley promised to see what he could do....then NEVER CALLED US BACK! I called and left a voice mail for the General Manager and guess what....no call back.
So here it is early Saturday morning and we have no freaking clue what is going on with our car. Apparently once Lundgren Honda gets your money, you go to the bottom of the list of priorities.
This is NOT okay with us at all. We are out the insurance money we have had to pay for a week when we did not even have our car! There is no excuse for them not delivering our car as PROMISED on Thursday on Friday.
NEVER AGAIN. It pains me to say this after having bought several cars from Lundgren; but NEVER AGAIN.
They better do something pretty significant to make up for the money we have lost, the frustration, the disappointment, and the broken promises.
Our son came home today from being away with the Army. We were so excited to surprise him with our new family car. THANKS LUNDGREN HONDA FOR RUINING THAT TOO.