Read Reviews Lundgren Honda of Auburn

Lundgren Honda of Auburn

Lundgren Honda of Auburn

163 Washington St
Auburn, Massachusetts 01501


Sales: (877) 770-8091
Service: (877) 770-8092
Parts: (877) 770-8093

Manufacturer: Honda

Write a ReviewWrite a Review

  • Customer Service:

    4.6
  • Quality of Work:

    4.7
  • Friendliness:

    4.8
  • Overall Experience:

    4.7
  • Pricing:

    4.6

24-Month Rating

based on 69 reviews

4.7

4.7 out of 5

271 lifetime reviews

Lundgren Honda of Auburn

Most Reviewed Employees

  • Greg DietzGreg Dietz
    Finance Manager
    5 reviews
  • Russ HouleRuss Houle
    Sales and Leasing Consultant
    3 reviews
  • Lydia KrogLydia Krog
    Internet Sales Customer Care Supervisor
    3 reviews
  • Justin LaplanteJustin Laplante
    Sales Mananger
    2 reviews
  • Thomas KrumsiekThomas Krumsiek
    Certified Sales and Leasing Consultant
    1 review
  • Len RobinsonLen Robinson
    Certified Sales Associate
    0 review
  • Christine ComeauChristine Comeau
    New Car Sales Manager
    0 review
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Cars For Sale by this Dealer

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Certified: Lundgren Honda of Auburn

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Lundgren Honda of Auburn has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Lundgren Honda of Auburn

Check out "The New Lundgren Honda" at 163 Washington st in Auburn just 2 miles East of our old location on rt 20. The Same great people and service and TWICE the selection of new,pre-owned and Certified cars.

Enjoy the Blue Wave Cafe, a delicious menu of fresh pastries, soups and sandwiches while your Honda is serviced. Enjoy WiFi in our lounge or read your favorite magazine on one of our complimentary iPads.

Lundgren Honda is a family-owned and operated Honda dealership since 1964 providing our customers with unparalleled service and a unique, no pressure buying experience.

We welcome you to come visit us at our new facility in Auburn soon, you'll be pleasantly surprised.

Barry and Patrick Lundgren

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 11:00 AM - 5:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

The "Blue Wave Cafe" Free Coffee
After Hours Drop-Off Free Drinks
Automated Car Wash Free Loaner Cars
Cable TV Free WiFi
Children's Play Room Instant Financing
Customer Lounge Area Laptop Computers
Drive-In Service Parts Store
Express Service Television

Dcourchaine
5/15/2013 8:37:51 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Greg DietzGreg Dietz
Greg DietzGreg Dietz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lundgren Honda of Auburn:

Great overall experience!!! Working with Scott and Greg D. was a calming buying decision..My wife and I ended up purchasing two vehicles...I would definitely buy there again!!!

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tmjbullett
5/12/2013 8:36:26 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Thomas KrumsiekThomas Krumsiek
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Lundgren Honda of Auburn:

I visited the dealership on a Saturday looking for a good used car. I hated to get a
car that would require me to obtain a loan, but I also knew there wasn't much out there that
I was comfortable buying for the cash I had. After browsing through the lot, I met Tom and
he spent quite a bit of time with me reviewing inventory and the payment options for each vehicle.
Tom listened to my concerns, assessed my needs, and was able to offer me a few cars that suited.
We went on a couple of test drives and when I narrowed my choice down to one, Tom walked me
through the next steps and the credit process. I left with a much more comfortable feeling about
buying a used car than I had come in with.

When I decided to go for it, I contacted Tom and he put the rest in motion. The process was
smooth and easy for us. I especially appreciate the way they handled the appraising of my
trade-in, even though the car didn't start when they were going to move it into the garage.
I was so embarrassed because even though the car had a lot of problems, starting wasn't
one of them. The whole team Tom worked with that night got everything done in short order
and my husband and I were able to leave with our new vehicle! I would certainly recommend
Lundgren and Tom to anyone car buying and we will return when we need another car.
Thanks for such great service!

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baddux
5/8/2013 10:27:15 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Justin LaplanteJustin Laplante
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lundgren Honda of Auburn:

Incredible! Barry Lungren and his crew go beyond and above to help people! You are not a number you are treated with the utmost respect! I had an issue with my new 5 month old CRV motor which clearly was a manufacturer issue and walked out of the dealership with a brand new CRV replacement no charges added! Like what is that? Clearly it was about me! Thank you sooooo much! PS: this is my 4 th vehicle i have purchased from Lundgren!

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pagnon999
5/6/2013 4:52:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gil
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lundgren Honda of Auburn:

I took my mother to the dealership to help her purchase a new car and to trade in her old vehicles. Salesman Gil was very helpful and patient with us. We were very pleased with the low pressure, no-nonsense paradigm of the dealership.

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rvpalm
5/2/2013 4:21:09 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Russ HouleRuss Houle
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Lundgren Honda of Auburn:

The experience was great from start to finish. I never felt pressured or unappreciated. I have purchased vehicles at other dealerships but never felt the same genuine sincerety. The training you have given is exemplary. Russ H. was your ambassador and provided me and my daughter with first rate attention to detail.

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sakashrama5
4/26/2013 8:09:23 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Russ HouleRuss Houle
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lundgren Honda of Auburn:

We first purchased a new Honda Odyssey from Lundgren in 2006. As family needs changed, we went to Russ and purchased used Hondas. We just traded in that Odyssey for two smaller cars, and Russ was wonderful! We feel like we are valued customers and tell people all the time that we feel we have been treated fairly. We could not be happier! This makes the 6th and 7th vehicles from Lundgren!

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mrspoo
4/21/2013 11:45:11 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lydia KrogLydia Krog
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lundgren Honda of Auburn:

It was so refreshing to buy a car without all the unnecessary haggling and pressure! The prices listed on the website are the true prices which are very competitive with other dealerships. Everyone we met was pleasant and extremely helpful. The whole dealership is customer friendly. I would absolutely recommend Lundgren Honda in Auburn ,MA

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anonymoushondaowner
4/17/2013 1:06:46 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Justin LaplanteJustin Laplante
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Lundgren Honda of Auburn:

It was very easy to buy a car from Lundgren Honda. They give you their lowest price right up front and also offer an additional 1 year warranty at no extra charge. Their service area is nothing short of exceptional and there is even a little cafe inside if you want to buy snacks, drinks, etc while you want for your vehicle to be serviced. Justin was very helpful at responding to emailed questions and even let me take the vehicle home for 24 hours before purchase to make sure it was the right vehicle for me.

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gpbrito
4/4/2013 7:47:30 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gilmar
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.2

My Review Of Lundgren Honda of Auburn:

Good friendly service, prompt returning your calls and provide answers efficiently. Post sale follow up inquiring of overall satisfaction with both sales and purchase. Looking forward for the same on the warranty and service.

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uscga03
3/25/2013 3:06:57 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Greg DietzGreg Dietz
  • Customer Service:

    2
  • Quality of Work:

    N/A
  • Friendliness:

    4
  • Overall Experience:

    2
  • Pricing:

    3
  • Overall Score:

    2.8

My Review Of Lundgren Honda of Auburn:

I was quoted a price and was told meeting it wouldn't be an issue and I should leave a deposit and it would all be sorted out on Monday, it was on a Saturday. Come Monday the price went up substantially and I was told it was still in the same neighborhood and I should be happy with it. Needless to say I walked away from the deal. Eventually the dealer came back with a lower interest rate. In the end I am happy to be ending up with the vehicle but disappointed it couldn't be done right the first time around. The no haggle pricing model might appeal to some buyers but to me having zero flexibility with it is not a good thing. Greg from Finance was great to work with. The new salesman Scott was also extremely helpful and I would highly recommend seeking him out if you are looking to buy from this dealership.

Update:
I finally get the car and it fails inspection. I had it inspected at the dealer and was told that one of the codes was a result of the vehicle needing to be jump started at some point and that I need to drive it around for a few weeks in order for it to reset. No apology was offered to me the service person acted like it was completely normal and not a big deal. For the amount of money I spent on this vehicle it should have been all set to go. Needless to say I am not pleased. Service after the sale seems to be lacking unless you purchased a new car from them.

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