MINI of St Louis

This was the best car buying experience I've ever had. Venturing into a unique car like the Mini, we were given the time & attention from Mark and the Mini staff to make the right decision. They worked l Venturing into a unique car like the Mini, we were given the time & attention from Mark and the Mini staff to make the right decision. They worked long and hard to explain all the features and to pick out the car that best fit our needs. And all of this was done in a low pressure environment. The car and the service sold itself...there wasn't any need to push. My wife LOVES her Mini - both for the driving experience and the care she received. Let's go motoring!! (Also, Mark came in on his day off when we picked up the car and spent 2-3 hours showing my wife all the features and helping her get the car 'just right'. Now that's service!!!) More

Cleanest service station I have ever been in. I reccomend anyoone needing Mini Service to come here. You will get treated the way you ought to be. I was welcomed, asked about any isseus that need reccomend anyoone needing Mini Service to come here. You will get treated the way you ought to be. I was welcomed, asked about any isseus that needed addressed and sent on my way with a loaner car. When I returned, they told me that they would keep the loaner available in case I wanted to leave again while they continued to work on my vehicle. Awesome service!! Very informative...these guys answered all of my questions without hesitation. I had one piece that was making a rattling noise...I thought it would be a simple fix...they looked at it and said they were not happy with just doing the simple fix and ordered a new part for me. Way better than I ever expected. More

First of all, I too love my Mini Convertible! I had a great experience when I went to test drive it last October and it helped that it was very warm and I got to drive with the top down. I had looked at great experience when I went to test drive it last October and it helped that it was very warm and I got to drive with the top down. I had looked at the Mini and drove it, then I stated that I want to have my husband come back with me to look at it for his input. Even though I came back with my husband, I was treated as the buyer and not the "wife/female" that another dealership had. This was going to be my car and I was the one who got the attention regarding it! I have also had great experience the 2 times I was at the service dept. for a warranty check up and the other for a small issue that was fixed while I waited. There I was treated with respect and the courteous that I expected as a customer. I loved the way my Mini looks when they get done - like brand new - clean & shinning. Almost can't wait to take it back for that alone! I enjoy my service experience and my Mini. Glad the weather is getting warmer cause my top is going down!!! Thanks for your efforts to all the staff. I recommend Mini of St. Louis. PS: I wish they were closer to Alton, IL so I didn't have to drive 45 mins., but then I wouldn't have an excuse to have lunch with my husband. More

I had a great experience when I bought my Mini and have been treated well when browsing for a possible new Mini. Hoping to become a 2 Mini family this summer. Tracy P been treated well when browsing for a possible new Mini. Hoping to become a 2 Mini family this summer. Tracy P More

I purchased a car from the MINI dealership right at the time the recession had hit. I had been to several dealers with no real success in finding the right car for me. It seemed like all the salesmen wante time the recession had hit. I had been to several dealers with no real success in finding the right car for me. It seemed like all the salesmen wanted to do was play games, and they seemed to think since I was a girl I'd be too dumb to catch on. For example, one salesman tried to sell me a used car for more than the new car price. Another wouldn't go and check the price of the car I test drove unless I would agree up front that I was definitely buying the car. (Who agrees to buy a car when they don't know the price? I'm just sayin!) A third didn't have the advertised car on the lot, but he would sell me this other more expensive car -- aka ye old bait and switch. The MINI sales person, Karen Fortune, by contrast treated me like a person with intelligence, and didn't try any of these silly games. And when I expressed that I didn't really want a sunroof or racing stripes on my car, she took care of both things, offering me a customer loyalty discount to boot! She really wanted to sell me a car! Well that pays off, because I don't think I'll ever buy another brand again and when I buy a new MINI I will definitely try to buy it from Karen. Anyone who asks about MINI I tell them to look for Karen and tell her Renee sent you. If you are reading this, I think you should ask for Karen (and tell her I sent you)! MINI is a great car in general (no maintenance problems on mine in three years whatsoever) and Karen was just great. No silly games whatsoever, and she didn't treat me like I was some silly blond who doesn't know anything about buying a car! Not only that but I've had no maintenance issues on my MINI whatsoever in three and one-half years time. Thanks Karen! More

Got my mini for retirement and it has been the most fun ever!!! Never in my life has getting my car serviced been such a pleasure at STL Mini! A Satisfied Mini Customer, Jerry Walters ever!!! Never in my life has getting my car serviced been such a pleasure at STL Mini! A Satisfied Mini Customer, Jerry Walters More

The first word about MINI STL that comes to mind is... AWESOME! My transaction purchasing a MINI with Steve Emerson at MINI STL included the highest amount of service and follow through. Being that I am AWESOME! My transaction purchasing a MINI with Steve Emerson at MINI STL included the highest amount of service and follow through. Being that I am in Seattle and Steve is in St. Louis, it was a process that included many communications via email, over the phone and a few FedEx overnight packages later to make sure everything was taken care of, and in order. Steve went above and beyond working with me and the transport service in order to make the entire deal as stress free as possible. Big thumbs up! More

Telephone is getting better For awhile could never get anything but voice mail and very little call back Car was in for 3 weeks to get fixed which seems excessive Been in three times for back hatch openi anything but voice mail and very little call back Car was in for 3 weeks to get fixed which seems excessive Been in three times for back hatch opening on its own Still doing it Steve seems to be really trying to turn things around More

Very good service center. They go out of their way to Very good service center. They go out of their way to help even when they are very busy. Nice waiting area with free Wifi and snacks. Very good service center. They go out of their way to help even when they are very busy. Nice waiting area with free Wifi and snacks. More

Every contact I have had with Mini of St. Louis has been great. The employees are knowledgeable, friendly, and efficient. All work has been excellent. great. The employees are knowledgeable, friendly, and efficient. All work has been excellent. More